Captaris Workflow - Support and Training

7X24 Premium Support Plan
The 7x24 Premium Support plan is geared toward end-users who have mission-critical workflow applications and cannot accept any downtime. 7X24 Premium Support is a worldwide, comprehensive, per-server plan that provides you with 7x24x365 technical support on your Captaris Workflow, powered by Captaris Workflow server. It protects your Captaris Workflow investment by including upgrades to subsequent software versions as they become available.

Key Benefits

• Unlimited telephone and web-based technical support incidents for the duration of the plan
• 7X24X365 coverage· Software upgrades and maintenance included
• Available in 1,3 and 5 year durations with substantial discounts for 3 and 5 year plans
• Available worldwide

Premium Support Plan
The Premium Support Plan is designed for end-users who can address server maintenance, upgrades, and potential technical support issues during regular business hours. It provides support for your complete Captaris Workflow solution and protects your investment by including upgrades to subsequent software versions as they become available.

Key Benefits

• Unlimited telephone and web-based support incidents for the duration of the plan
• Business hours coverage - North America/South America - Monday to Friday - 5:00 a.m. to 5:00 p.m. Pacific Standard Time (PST) Saturday: 7:00 a.m. to 3:00 p.m. PST; Europe/Middle East/Africa -  Monday to Friday - 8:00 a.m. to 5:00 p.m. Central European Time (CET) Asia/Pacific - Monday to Friday - 8:00 a.m. to 5:00 p.m. - Eastern Australian Standard Time (AEST)
• Software upgrades and maintenance included
• Available in 1,3 and 5 year durations with substantial discounts for 3 and 5 year plans
• Available worldwide

Standard Support Plan
The Standard Support Plan is designed for end-users with entry-level systems that have limited support requirements. This plan includes unlimited access to Captaris Technical Support via the Captaris online support portal and protects your Captaris Workflow investment by including upgrades to new software versions as they become available. Telephone support is not available under this support plan.

Key Benefits

• Unlimited web-based support incidents for the duration of the plan.
• 1-2 business-day response to incidents
• Software upgrades and maintenance included
• Available in 1,3 and 5 year durations with substantial discounts for 3 and 5 year plans
• Available worldwide

Note:  Captaris technical support plans for Captaris Workflow cover technical support issues with the server and related server components only. For assistance in developing workflow models for Captaris Workflow, please consult your authorized Captaris Workflow reseller or the Captaris Solutions team at sales@captaris.com.

Captaris Workflow Versions Currently Supported Under These Plans:
Captaris offers technical support for Captaris Workflow and Teamplate software for a specified amount of time. Once a product enters end of life status, Captaris will be unable to provide technical support, service packs or updates for that version of the Teamplate server software and any add-on modules for that version of the software.

The current end of life status of Teamplate server software is:

For more information on any of the support offerings, contact your Captaris sales representative or e-mail Captaris at sales@captaris.com.