RightFax® Support Plans

7x24 Premium Support Plan
The 24x7 Premium Support Plan is geared toward end-users who have mission-critical electronic document and faxing delivery applications and cannot accept any downtime. 24x7 Premium Support is a worldwide, comprehensive per-server plan that provides you with 24-hour, seven-days-a-week support on your complete RightFax solution. It protects your RightFax investment by including upgrades to subsequent software versions as they become available.

Key Benefits

• Unlimited telephone and Web-based support incidents for the length of the plan
• 24x7-coverage
• Access to the Captaris Online Assist support portal
• Complete software upgrades and maintenance included
• Available worldwide in one-, three- and five-year terms

Premium Support Plan
The Premium Support Plan is designed for end-users who can address server maintenance, upgrades and potential technical support issues during regular business hours. It provides support for your complete RightFax solution and protects your investment by including upgrades to subsequent software versions as they become available.

Key Benefits

• Unlimited telephone and Web-based support incidents for the length of the plan
• Business hours coverage: North and South America: Monday to Friday, 5 a.m. to 5 p.m., Pacific Standard Time (PST) Saturday, 7 a.m. to 3 p.m., PST; Europe, Middle East and Africa: Monday to Friday, 8:30 a.m. to 5 p.m., Central European Time (CET) Asia/Pacific: Monday to Friday, 8 a.m. to 5 p.m., Eastern Australian Standard Time (AEST)
• Access to the Captaris Online Assist support portal
• Complete software upgrades and maintenance included
• Available worldwide in one-, three- and five-year terms

Standard Support Plan
The Standard Support Plan is designed for end-users with entry-level systems that have limited support requirements. This plan includes unlimited access to Captaris Technical Support via the Captaris Online Assist support portal and protects your RightFax investment by including upgrades to new software versions as they become available. Telephone support is not available under this support plan.

Key Benefits

• Unlimited Web-based support incidents for the length of the plan
• Access to the Captaris Online Assist support portal
• Complete software upgrades and maintenance included
• Available worldwide in one-, three- and five-year terms
• Note: Standard support is available only for Captaris RightFax Business, Small Business and Satellite servers with four or fewer channels

RightFax Versions Currently Supported Under these Plans:
Captaris offers technical support for RightFax software for a specified amount of time. Once a product enters end-of-life status, Captaris will be unable to provide technical support, service packs or updates for that version of the RightFax Server software and any add-on modules for that version of the software.

Reminder: RightFax 8.7 will soon be entering end-of-life status on September 1, 2008. Customers still running RightFax 8.7 are strongly encouraged to upgrade to RightFax 9.3 in order to continue to receive support on their RightFax system.

The current end-of-life status of RightFax Server software is:

For more information on any of the support offerings, contact your Captaris sales representative or email Captaris at sales@captaris.com.