RightFax FP1a Frequently Asked Questions
Q : I’m at 9.3 (base). Do I need to apply the previous hot fixes before I apply FP1a?
A : No. You should apply FP1a to your base 9.3 install. FP1a includes HF 1, HF 2, and HF 3 (plus fixes that were developed
after HF 3).
Q: I’m at 9.3 Hot Fix 1. Can I apply Feature Pack 1a?
A: Yes.
Q: I’m at 9.0 (or 8.7). Will this upgrade me to 9.3?
A: No. This Feature Pack is for customers currently running RightFax 9.3 (base, H1, HF2, or HF 3) and is not an upgrade to
RightFax 9.3. Customers with current support or maintenance plans wishing to upgrade to RightFax 9.3 should contact either
their authorized Captaris reseller or Captaris directly at CaptarisUpgrade@Captaris.com.
Q: What is the difference between FP1 and FP 1a?
A: RightFax 9.3 Feature Pack 1 has been replaced by Feature Pack 1a, and includes repairs to two (2) issues that address a
behavior that was found pertaining to the RightFax DocTransport service.
Q: What are the two issues? How do I know if I have those problems?
A: It may be that you do not have these problems at all. Here’s a description of the behavior:
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Inbound faxes in RightFax may cease processing under certain circumstances in which a partial fax is received. The DocTransport
service reports errors and stops processing IPK files. No faxes are lost.
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The RightFax DocTransport service won't recover automatically after losing and restoring connectivity with SQL, causing outbound
faxes to fail and inbound faxes to result in a build up of waiting IPK files. No faxes are lost
Q: If I already downloaded FP1 and have applied it to my server, what do I need to do to replace this with FP1a?
A: You will need to apply a patch, available through Technical Support
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