This readme file provides late-breaking or other information that supplements the RightFax documentation. Feature/Service Packs are the means by which RightFax product updates are distributed from the Captaris Web site. A Feature/Service Pack may contain updates for system reliability, program compatibility, performance improvements, and more. All Feature/Service Packs are cumulative and also include all previous Hotfix updates. Each contains new fixes plus all the fixes from previous Feature/Service Packs and hotfixes.
By the time you receive this software, updates to other RightFax software may be available. To obtain updates, go to http://www.captaris.com/support/downloads/rightfax/93/index.html.
IMPORTANT: Before installing any updates, you must back up the entire \RightFax directory structure, the fax board directory (usually the \RFBoard folder), and the SQL database for RightFax. To ensure that all necessary files are properly backed up, stop all RightFax services and close all RightFax applications before beginning the backup process.
Feature/Service Pack 2 for RightFax version 9.3 adds new features and contains numerous updates to the core server components, fax board drivers, and RightFax clients. See a complete list of new updates here. Feature/Service Pack 2 also includes the updates and new features introduced with Feature/Service Pack 1 and all previous hotfixes. This Feature/Service Pack will update both North American and International versions of RightFax.
WARNING: Applying Feature/Service Pack 2 will overwrite all files associated with the Feature/Service Pack, regardless of the dates and version numbers of those same files already installed on your server. Verify a functional backup before continuing.
Listed below are the enhancements and new features introduced to RightFax 9.3 with the addition of Feature/Service Pack 2. For information about these new features, see the RightFax 9.3 Feature/Service Pack 2 Administrators Guide located on-line at http://www.captaris.com/support/documentation/rightfax/index.html.
|
T1 and E1 Boards TR1034+E4H-T1-1N-R |
BRI Boards TR1034+E2-1B-R |
Analog Boards TR1034+P2-2L (half-sized) |
From the RightFax server, download the RightFax 9.3 Feature/Service Pack 2 update for North American or International servers and clients from: http://www.captaris.com/support/downloads/rightfax/93/index.html
Log on to the RightFax server as an Administrator.
Stop the RightFax email gateway.
Create a back up copy of the midisv.dll and notesgateway.exe files located in the \RightFax\Gateway folder.
Remove the midisv.dll file from the \RightFax\Gateway folder.
Download the latest version of the midisv.dll file at http://www.geniisoft.com/showcase.nsf/MidasAction?OpenAgent&RetrieveDownload=MA60v370rf.zip&DownloadID=MA60v370rf.zip.
Copy the latest version of midisv.dll to the \RightFax\Gateway folder.
Restart the RightFax email gateway.
Log on to the RightFax server with an Administrator account.
Open Windows Explorer and browse to the \RightFax\FCS\Doc folder.
Open the FCS.doc file.
Click the Close button at the Show Repairs window.
Save and close FCS.doc.
Repeat these steps for all .DOC coversheets.
Apply this update to all version 9.3 RightFax servers before installing on RightFax remote servers.
WARNING: Before applying this update, if you have one or more Brooktrout TR1034 fax boards installed, you must confirm that the file btcall.cfg in the \RightFax\DocTransport\Brooktrout folder is not set to read-only. If it is, remove the read-only attribute from this file prior to applying the Feature/Service Pack . Installing the Feature/Service Pack with this file set to read-only will fail to properly update the file and in the process will render the fax boards inoperable.
C:\RightFaxFeaturePack\RightFax930_FP2.exe /quiet /shutdown
If you have not already done so, back up the entire \RightFax directory structure, the fax board directory (usually the \RFBoard folder), and the SQL database for RightFax. To ensure that all necessary files are properly backed up, stop all RightFax services before beginning the backup process.
Log on to the RightFax server as an Administrator.
Double-click RightFax930_FP2.exe. The RightFax 9.3 Feature/Service Pack 2 Installer opens.
Click the Start button to begin the Captaris Update Wizard.
If you have backed up your RightFax installation, place a checkmark in the box next to the text that reads 'I have backed up my RightFax Installation'. Click Next to continue.
All remote RightFax services must be shutdown. If your environment uses remote RightFax servers (e.g. – Remote Board Servers, remote Workservers, remote E-mail Gateways, remote IIS servers, and servers within a RightFax collective), you must manually shutdown all RightFax services associated with these servers. If you have shutdown all remote RightFax services, or do not use remote RightFax servers, place a checkmark in the box next to the text that reads 'All remote RightFax services have been manually shutdown'. Click Next to continue.
The Captaris Update Wizard will scan your local RightFax server for RightFax services that are running and open applications. If RightFax services are running or if you have a RightFax application open, you must click the Shutdown button to stop all RightFax services and close RightFax applications. Click Next to begin the installation.
Click Close to complete the update wizard.
Repeat these steps on all remote RightFax servers. These will include:
Remote Board Servers
Remote WorkServers
Remote E-mail Gateways
Exchange 2000 or 2003 servers that have the RightFax Connector for Exchange installed
Remote IIS servers with RightFax web-based applications installed
All servers that share a RightFax database
Open the Windows Services Control Panel by clicking Start > Settings > Control Panel > Administrative Tools > Services
Locate the RightFax DocTransport Module service, right-click, and select Stop.
Open the RightFax DocTransport Module by clicking Start > Settings > Control Panel > RightFax DocTransport.
On the left side of the DocTransport configuration window, select your Brooktrout TR-1034 fax board model.
On the right side of the DocTransport configuration window, select the Configure Brooktrout button. The Brooktrout Configuration Tool opens and will install the TR-1034 plug and play drivers.
Click the Apply button along the toolbar.
Close the Brooktrout Configuration Tool and click the OK at the DocTransport configuration window.
To complete the installation, you must restart your server.
Stop all RightFax services on all remote RightFax servers.
If you have not already done so, back up the entire \RightFax directory structure and the SQL database for RightFax.
On the primary node, run Cluster Administrator and take all the RightFax resources off-line. However, do not take the RightFax file share or the entire RightFax group off-line.
Double-click RightFax930_FP2.exe. The Captaris Update Wizard opens.
Click the Start button to begin the Captaris Update Wizard.
If you have backed up your RightFax installation, place a checkmark in the box next to the text that reads 'I have backed up my RightFax Installation'. Click Next to continue.
Shutdown all RightFax services on Remote Board Servers, and if necessary: Remote Workservers; Remote E-mail Gateways; Remote IIS servers; and servers within a RightFax collective. If you have shutdown all remote RightFax services, or do not use remote RightFax servers (all clusters use Remote Board Servers), place a checkmark in the box next to the text that reads 'All remote RightFax services have been manually shutdown'. Click Next to continue.
Verify that the RightFax resources have been shutdown and that you are installing this update on the active node. At the Special Cluster Requirements screen, place checkmarks into the boxes confirming that you have shutdown the RightFax resources and are installing on the active node. Click Next to continue.
The Captaris Update Wizard will scan your local RightFax server for running RightFax services (cluster resources) and open applications. All services should be shutdown using Cluster Administrator, and not the update wizard. If the Captaris Update Wizard displays running services, you must shutdown the RightFax services using Cluster Administrator. Failing to shutdown RightFax services with Cluster Administrator will result in a cluster fail-over. After shutting down the RightFax services, click the rescan button. The Captaris Update Wizard should now list no running services or open application. Click Next to begin the installation.
Click Close to complete the installation.
Using Cluster Administrator, move the RightFax share to the secondary node.
Complete steps 4-9 on the secondary node,
Bring the RightFax resources back on-line.
Feature/Service Pack 2 for client computers is an update to RightFax client applications. These clients include: FaxUtil; RightFax Fax Printer and Tray Icon (FaxCtrl); Soap Clients; and Enterprise Fax Manager. These clients may be updated by completing a local installation on each client workstation or by updating the client installation source files to this Feature/Service Pack version, followed by a global reinstall of the RightFax clients.
The instructions under the large-scale deployment section assume you have created a client installation source on a network file share. After updating the installation source you must then re-distribute the client software by using the built-in installation functionality of RightFax and third-party automated distribution software (such as Group Policy).
Login to the client workstation as an Administrator
Double-click the RightFax 9.3 Feature/Service Pack 2 installer (RightFax930_FP2.exe).
Click the Start button to begin the Captaris Update Wizard.
The Captaris Update Wizard will scan your RightFax client workstation for running RightFax applications. If you have a RightFax application open, you must click the Shutdown button to close all RightFax applications. Click Next to begin the installation.
Click Close to complete the installation.
Copy or download the RightFax 9.3 Feature/Service Pack 2 installer (RightFax930_FP2.exe) to the location that contains the 9.3 client installation source folder.
Open command prompt and change to the directory that contains the Feature/Service Pack 2 installer.
Type the following
command and press Enter: RightFax930_FP2.exe /clientinstall="<client
folder>" - where "<client folder>"
represents the folder containing the client installation source files.
Be sure to include quotes around the client installation source folder.
For example, to update a RightFax client installation source folder
that resides at C:\RightFax, the command would be:
Open installation source folder and double-click the file Setup.ini
Look for the entry ProductVersion=<version> Change this value to ProductVersion=9.3.2.100.
Look for the entry 'CmdLine='. After the equals '=' sign, enter the install parameters relevant to your environment. Below is an example of a 'CmdLine=' entry for an environment that wishes to install the client package silently and include FaxUtil, the Outlook Advanced form, and the RightFax Fax Printer. A full list of install parameters can be found in the RightFax Installation Guide.
CmdLine=/qn REINSTALL=ALL REINSTALLMODE=vamus ALLUSERS=1 REBOOT=REALLYSUPRESS /l*v "%TEMP%\RightFax Client Install.log"
CmdLine qn SERIALNUM=<serialnum> INSTALL_FAXUTIL=TRUE INSTALL_FAXCTRL=TRUE INSTALL_OUTLOOK=TRUE INSTALLDIR=C:\Progra~1\RightFax\ ALLUSERS=1 RFSERVERNAME=<servername> REBOOT=REALLYSUPRESS /l*v "%TEMP%\RightFax Client Install.log"
Once the install parameters are entered, save and close the Setup.ini file.
If you are installing new fax clients, you may now redistribute the client software using automated distribution software.
If you are upgrading existing clients, you must execute the Windows Installer using the setup options shown below. Executing the Windows installer can be done manually at a command prompt or by an automated process that calls the Windows installer. Regardless of your method, the setup options must be include the /fvomus switch followed by the path to the RightFax client installer file (RightFax Client Applications.msi).
msiexec /fvamus \\share\RightF~1.msi
The Midas C++ API by Genii Software extends the functionality of Lotus script and assists in the conversion and rendering of Lotus generated forms. Steps to implement the Midas engine include purchasing and installing the Midas Rich Text C++ API and adding a new RightFax Lotus Notes e-mail gateway.
An evaluation license of the Midas C++ API is also available at the Midas website. For more information visit: http://www.GeniiSoft.com/showcase.nsf/MidasCPPEvalRequest
RightFax 9.3 Feature/Service Pack 2 or greater
Installed licensed version of the Midas Rich Text C++ API
Log on to the RightFax server as an Administrator.
Stop the RightFax E-mail Gateway module.
Log on to the EFMSync database using a Lotus client.
Open the gateway document and change the Notes Form Export Method to Notes Native Export. This option is found under Send Outbound Faxes section
Save and close the gateway document.
Restart the RightFax E-mail Gateway module.
|
Captaris Tracking Number |
Module |
Problem |
Solution |
|
55719 |
DocTransport |
The DocTransport Module fails to start if a Eicon BRI faxboard is installed and does not have all channels activated. |
Corrected. DocTransport can now start if all channels are not activated. To add this functionality, open the registry subkey: HKLM/Software/RightFax/DocTransport/Transports/Eicon/Device#xx Set the 'Channel_Ability' DWORD value to '1'. This must be completed for each device and channel key. |
|
56420/ 56611 |
FaxUtil |
Sending a fax with FaxUtil, Print-to-Fax, or Quick Fax Broadcasts will modify the Windows Foreground Lock Timeout value, thus assigning higher priority to background applications. |
FaxUtil, Print-to-Fax , and Quick Fax Broadcasts no longer modify the Windows Foreground Lock Timeout value provided the following registry setting is implemented. 1. Close FaxUtil. 2. Open the Windows Registry and browse to the subkey: HKEY_CURRENT_USER\Software/RightFax Client\FUW32\ 3. Set the ForegroundLockMode DWORD value to 1. 4. Close the Windows Registry. NOTE: To undo this behavior, set the ForegroundLockMode DWORD value to 0. |
|
58245 |
WorkServer |
Fax conversions cannot be controlled by via the Control.pcl file. |
Follow the steps below to resolve this issue: 1. Run Regedit and open HKLM\Software\Rightfax\WorkServer\Worksrv#, where # is the WorkServer # (e.g., WorkServer 1) configured for PCL conversions. 2. Create the a REG_SZ entry called ControlPCLFileName. 3. Edit the above entry to contain the file name used to control PCL text conversion. This file must be present in the \RightFax\Shared Files\PCL folder. Repeat for each WorkServer configured for PCL conversion. |
|
58369 |
WorkServer Module |
Text files converted by RightFax 9.3 Hotfix 1 are lighter than those converted by RightFax 8.7 SP3. |
Follow the steps below to resolve this issue: 1. Run Regedit and open HKLM\Software\Rightfax\WorkServer\Worksrv# 2. Create the following DWORD entries and corresponding decimal values for each WorkServer configured for fax conversion: PCL6_NormalMode_RParam - Value of 100 decimal PCL6_FineMode_RParam - Value 200 decimal PCL6_TextAlphaBitsParam - Value 2 decimal |
|
58657 |
Enterprise Fax Manager |
Commas (,) are not recognized as dialing rule characters. |
Corrected. To implement this feature: 1. Open the Windows registry to, HKLM\Software\RightFax\DocTransport 2. Edit the ValidPatternChars value to contain the data of: 0123456789*#~\, 3. Close the Windows registry. |
|
59536 |
DocTransport Module |
DocTransport discards pages containing 10 or more lines of corrupted text. |
A new registry key to resolves this issue. 1. Open the Windows registry to, HKLM\Software\RightFax\DocTransport/Transports/Brooktrout 2. Add a new DWORD value called: AcceptErrorPages. Set the value to 1. 3. Close the Windows registry. |
|
59894 |
Install |
The path to the executable file that runs the Captaris Conversion Engine (located in the Windows Registry) maybe incorrect if you performed an in-place upgrade to RightFax 9.3 from version 9.0 |
Verify the correct path by checking the following Registry subkey: 1. On the RightFax server, open the Windows registry to, HKLM\System\CurrentControlSet\Services/ISOConv 2. Verify the path to RFISOConv.exe points to \Program Files\RightFax\WorkSrv\RFISOConv.exe 3. Close the Windows registry. |
|
56279/
|
SAP Module |
Faxes without a recipient fail to send through the SAP gateway and cause the gateway to crash. |
A registry entry is required for sending faxes without a recipient. 1. On the RightFax server, open the Windows registry to, HKLM/Software/RightFax/SAP/SAP1 . Substitute SAP1 with whatever number your SAP gateway is (e.g., SAP2, SAP3, etc). 2. Add a new DWORD value called: AllowBlankRecipientName. Set the value to 1. 3. Close the Windows registry. *Note: Enabling this option will send the faxes without recipient information through the Default user account and will only contain the fax number. |
|
Captaris Tracking Number |
Module |
Problem |
Solution |
|
60408 |
Captaris Conversion Engine |
The Captaris Conversion Engine doesn't stop and restart Internet Explorer when reaching its defined memory threshold. |
Corrected. Internet Explorer is stopped and restarted as expected. |
|
59662 |
Database Module |
All outbound faxes hang with the status of "waiting for expansion" after the database reaches its maximum outbound image file name limit. |
Corrected. Problem no longer occurs. |
|
58896 |
DocTransport Module |
Outbound fax metadata is not logged when level 4 auditing & Call Grouping are enabled. |
Corrected. Outbound fax metadata is logged as expected. |
|
59762 |
DocTransport Module |
Faxes received from a CallXpress server cause DocTransport to terminate. |
Corrected. Problem no longer occurs. |
|
59942 |
DocTransport Module |
Outbound fax scheduling creates a six second idle period where faxes could conceivably be missed by recipients. |
Corrected. Outbound fax scheduling now idles for less than a second. |
|
60056 |
DocTransport Module |
Call Grouping fails if a dialing rule containing a comma is used. |
Corrected. Call Grouping functions as expected. |
|
60202 |
DocTransport Module |
Certain debug events are being truncated in Boston.out log file. |
Corrected. Debug events are logged as expected. |
|
60224 |
DocTransport Module |
Dialing rules that replace phone numbers with email addresses using T.37 FoIP transports do not send faxes using the correct address. |
Corrected. Faxes send to the correct address as expected. |
|
60455 |
DocTransport Module |
Addresses a memory performance issue with DocTransport. |
Corrected. Problem no longer occurs. |
|
60457 |
DocTransport Module |
Enabling Human Answered Fax on a 9.3 FP1b with HF5 server causes fax channels to hang. |
Corrected. Channels no longer hang. |
|
60463 |
DocTransport Module |
Enabling Human Answered Fax causes fax transmission failure and generates an error. |
Corrected. Faxes send as expected. |
|
60731 |
DocTransport Module |
Inbound fax production stops when RightFax loses SQL connectivity. |
Corrected. Faxes are now placed into a temporary queue and processed upon reconnecting to SQL. |
|
60957 |
DocTransport Module |
Idle SR-140 fax channels will report a busy signal if dialed repeatedly. |
Corrected. Faxes are received as expected. |
|
59864 |
Documentation |
Before upgrading from RightFax 8.7 SP3, all coversheets with long file names must be renamed using the 8.3 file naming standard. Long file names can be restored after upgrading to version 9.3. This information is not included in the documentation. |
Corrected. New instruction is included on p. 20 of the Feature Pack 2 version of the Installation Guide . |
|
60106 |
Exchange 2000/2003 Connector |
Inbound faxes are discarded if the account listed under the RightFax Connector > Properties > Fax Server > Administrator field is invalid |
The RightFax Connector will not start if the account listed at RightFax Connector > Properties > Fax Server > Administrator field is invalid. |
|
60021 |
Exchange Gateway |
Embedding graphics into a rich text mail message from Microsoft Outlook generates an error causing the fax to fail. |
Corrected. Faxes send as expected. |
|
Notes Module |
Japanese characters are converted as question marks (?) when sent via the Lotus Notes Module. |
Corrected. Japanese characters are converted as expected. See the special installation instructions here. | |
|
59906 |
SAP Gateway |
Running the SAP Gateway in debug mode does not generate output file to the C:\Temp folder. |
Corrected. Output file is generated as expected. |
|
60080 |
Server Module |
Users configured for network directory routing, auto printing, and have the option to 'Disable routing of faxes with errors' enabled, causes faxes to neither route nor auto-print. |
Corrected. Problem no longer occurs. |
|
60403 |
Server Module |
Loss of connectivity to SQL may cause faxes to fail or possibly be rescheduled and thus sent twice. |
Corrected. Problem no longer occurs. |
|
59008 |
Web Access |
Users cannot send a fax using Web Access with Turkish settings enabled. |
Corrected. Users can now send faxes as expected. |
|
59949 |
Web Access |
Text entered in the 'Notes' section
of the new fax window does not word wrap. |
Corrected. Problem no longer occurs. |
|
59816 |
WorkServer |
Re-printing split faxes list erroneous timestamp information. |
Corrected. The timestamp area of a split fax no contains the text: No transmission information available. |
|
59853 |
WorkServer |
Printing an A4 sized fax prints onto 8.5x11 paper. |
Corrected. Problem no longer occurs. |
|
60178 |
WorkServer |
Text documents that start with multiple blank lines fail to convert properly. |
Corrected. Faxes convert as expected. |
The Feature/Service Pack 2 installation creates a log file that can be referenced for troubleshooting purposes. Look for the file RightFax93SP2_date_time.log, located at the root of the RightFax installation folder.
©2007 Captaris. All rights reserved.
version
1.4
11/06/2007