RightFax 9.3 Feature/Service Pack 1a Readme

This readme file provides late-breaking or other information that supplements the RightFax documentation. Feature/Service Packs are the means by which RightFax product updates are distributed from the Captaris Web site. A Feature/Service Pack may contain updates for system reliability, program compatibility, performance improvements, and more. All Feature/Service Packs are cumulative and also include all previous Hotfix updates. Each contains new fixes plus all the fixes from previous Feature/Service Packs and Hotfixes.  

By the time you receive this software, updates to other RightFax software may be available. To obtain updates, go to http://www.captaris.com/support/downloads/rightfax/93/index.html.

IMPORTANT: Before installing any updates, you must back up the entire \RightFax directory structure, the fax board directory (usually the \RFBoard folder), and the SQL database for RightFax. To ensure that all necessary files are properly backed up, stop all RightFax services and close all RightFax applications before beginning the backup process.

Contents

  1. What is Included in this Feature/Service Pack?

  2. Enhancements and New Features

  3. Download Feature/Service Pack 1a

  4. Pre-installation Steps

  5. Install the Feature/Service Pack 1a Server Update

  6. Install the Feature/Service Pack 1a Hardware Update

  7. Install Feature/Service Pack 1a on a RightFax 9.3 Cluster

  8. Install the Feature/Service Pack 1a Administrative Utilities Update

  9. Apply Feature/Service Pack 1a  to Client Computers

  10. Software Fixes in Feature/Service Pack 1a

  11. Software Fixes in Hotfix 3

  12. Software Fixes in Hotfix 2

  13. Software Fixes in Hotfix 1

What is Included in this Feature/Service Pack?

Feature/Service Pack 1a for RightFax version 9.3 adds new features and contains numerous updates to the core server components, fax board drivers, and RightFax clients. Feature/Service Pack 1a also includes updates to the Lotus Notes integration and Microsoft Exchange integration. See a complete list of updates here.  This Feature/Service Pack will update both North American and International versions of RightFax.

WARNING: Applying Feature/Service Pack 1a will overwrite all files associated with the Feature/Service Pack, regardless of the dates and version numbers of those same files already installed on your server. Verify a functional backup before continuing.

Enhancements and New Features

Listed below are the enhancements and new features introduced to RightFax 9.3  with the addition of Feature/Service Pack 1a.

Cantata/Brooktrout Features

The addition of Feature/Service Pack 1a for RightFax 9.3 adds support for the new Brooktrout fax board models listed below. Each of these is RoHS-compliant.

  • 1034+uP4C

  • 1034+uP2C

  • 1034+uP4D

  • 1034+uP2D

  • TruFax 100-R

  • TruFax 200-R

    • Additional Cantata/Brooktrout features:

  • Support for Brooktrout 1034 fax board series plug and play driver.

  • Software platform of Fax over IP (FoIP) based on the T.38 protocol. This feature does not require a fax board and uses Brooktrout SR140 technology.

  • Support for the Cantata/Brooktrout Configuration Tool. This new tool replaces the Digital Configuration Wizard previously located in the Legacy BoardServer module.

  • Support for Physical Address Extension (PAE). This feature adds compatibility with Brooktrout TR-1034 fax boards and servers hosting Brooktrout TR-1034 fax boards containing 4GB or more RAM.

    For information about licensing, installation and configuration of these new features, see the RightFax 9.3 Feature/Service Pack 1a Administrators Guide located on-line at http://www.captaris.com/support/documentation/rightfax/index.html.

    • For more information about SR140 activation, see Answer ID 4939 located on-line at the Captaris knowledge base.

    Streamlined Fax Board Configuration

    The addition of Feature/Service Pack 1a for RightFax 9.3 streamlines fax board configuration by merging many of the fax board settings located previously in the legacy BoardServer Module to the DocTransport Module. All Brooktrout TR-1034-based fax boards are now configured using the DocTransport Module. Brooktrout TR-114 legacy fax boards are still configured via the BoardServer Module.

    For information about these new features, see the RightFax 9.3 Feature/Service Pack 1a Administrators Guide located on-line at http://www.captaris.com/support/documentation/rightfax/index.html.

    Simple SMTP Fax Addressing

    The addition of Feature/Service Pack 1a for RightFax 9.3 adds support for the new Simple SMTP Fax Addressing format while maintaining existing SMTP addressing formats. Users can now send a fax via SMTP using the following addressing format: <faxnumber>@domain.com

    For example, to send a fax to the number 555-1212 via an SMTP server with a domain of RightFax.com, the address format would read:

    5551212@RightFax.com

    For more information about the Simple SMTP Fax Addressing format, see the RightFax 9.3 Feature/Service Pack 1a on-line at http://www.captaris.com/support/documentation/rightfax/index.html.

    Return to ReadMe Contents

    Download Feature/Service Pack 1a

    From the RightFax server, download RightFax93FeaturePack1.zip from http://www.captaris.com/support/downloads/rightfax/93/index.html

    Contents of the Feature/Service Pack ZIP File

    The downloadable RightFax 9.3 Feature/Service Pack 1a ZIP file extracts four separate executable files:

    Pre-installation Steps

    Follow the steps below if your environment is effected by defect ID 41680 or 56336.

    Special Exchange Instructions

    The instructions below address tracking ID 41680.  Follow these instructions before installing Feature/Service Pack 1a on any Exchange Server.

    1. Log on to the Exchange Server as an administrator. A computer with Exchange System Manager installed and access to the Exchange Server hosting the RightFax Connector for Exchange may also be used.

    2. Open Exchange System Manager.

    3. In Exchange System Manager, locate the Routing Group where the RightFax Connector for Exchange is installed. Right-click the RightFax Connector for Exchange and choose properties.

    4. Document the values under the General tab. These values will be reset during the Feature/Service pack installation and must be reset manually.

    5. Document the Administrator account and Message Transfer Directories under the Fax Server tab. These values will be reset during the Feature/Service pack installation and must be reset manually.

    6. Install Feature/Service Pack 1a according to the instructions below.

    7. Open Exchange System Manager.

    8. In Exchange System Manager, locate the Routing Group where the RightFax Connector for Exchange is installed. Right-click the RightFax Connector for Exchange and choose properties.

    9. Reconfigure the connector using the values documented in steps 4 and 5.

    10. Restart the RightFax Connector for Exchange.

    Special SMS Instructions

    The instructions below address tracking ID 56336. Follow these instructions before installing Feature/Service Pack 1a on any RightFax Server.

    1. Log on to the RightFax server as an Administrator.

    2. Open Enterprise Fax Manager and stop the DocTransport module.

    3. Open Windows Explorer and browse to the \RightFax\CPPG\Conf folder.

    4. Right-click the \RightFax\CPPG\Conf folder and choose Copy.

    5. Paste this folder to a secure location.

    6. Proceed with the Feature/Service Pack 1a installation. Upon completion, restore the \RightFax\CPPG\Conf folder.

    Install the Feature/Service Pack 1a Server Update

    Feature/Service Pack 1a is a cumulative update that includes the updates and new features introduced with Hotfix 3. Install this Feature/Service pack on all version 9.3 RightFax servers (including all 9.3 servers that share a RightFax database), remote BoardServer computers, IIS servers, Exchange Connector servers, and Gateway servers on your network.  The installation will determine the components that have been installed on each of these computers and upgrade them accordingly. This Feature/Service Pack installation will only upgrade existing installations of RightFax 9.3-associated servers. You cannot use it for new installations of any server or client applications. To update your software, Microsoft Windows Installer patches your existing RightFax installation by replacing existing files with updated files and installing new files.

    WARNING: Feature/Service Pack 1a is not compatible with AVST CallXpress "same call fax" applications. If you are using same call fax applications, please contact AVST before installing Feature/Service Pack 1a to determine the availability of a software patch to continue to support this application.

    Follow these steps on each of your organization's 9.3 RightFax servers, 9.3 RightFax servers that share a single RightFax database, remote BoardServer computers, remote WorkServer computers, remote Gateway servers, and IIS and Exchange Servers that integrate with RightFax 9.3.

    IMPORTANT: If you are installing Feature/Service Pack 1a on an Exchange Server, please see the special Exchange and SMS instructions before continuing. These instructions can be found here.

    1. Download either the North American or International version of the Feature/Service Pack ZIP file, depending on which of these installations you ran for the core 9.3 software, and extract the files. Each ZIP file includes three update executables. The North American server update file is called RPS FP1Patch North American.exe. The International server update file is called RPS FP1 Patch International.exe. Save this file to a location on your network accessible by all RightFax associated servers on which it will be run.

    2. Log on to the RightFax computer as an administrator.

    3. Double-click the file RPS FP1 Patch North American.exe or RPS FP1 Patch International.exe.

    4. At the introductory screen, click Update. A status bar indicates the progress of the installation. This may take several minutes.

    5. When the installation is complete, click Finish.

    Install the Feature/Service Pack 1a Hardware Update

    Install this feature/service pack on all version 9.3 remote BoardServer computers on your network and 9.3 RightFax servers that have fax boards installed. Feature/Service Pack 1a is a cumulative update that includes the updates and new features introduced with Hotfix 3. The installation will determine the components that have been installed on each of these computers and upgrade them accordingly. This Feature/Service Pack installation will only upgrade existing installations of the RightFax 9.3-associated servers. It cannot be used for new installations of any server or client applications. To update your software, Microsoft Windows Installer patches your existing RightFax installation by replacing existing files with updated files and installing new files.

    IMPORTANT: Before applying this update, if you have one or more Brooktrout TR1034 fax boards installed, you must confirm that the file bos_btcall.cfg in the \RightFax\RFBoard folder is not set to read-only. If it is, remove the read-only attribute from this file prior to applying the Feature/Service Pack . Installing the Feature/Service Pack with this file set to read-only will fail to properly update the file and in the process will render the fax boards inoperable.

    Windows 2000 Server Instructions

    Follow these steps on each of your organization's Windows 2000 remote BoardServer computers and 9.3 RightFax servers that have fax boards installed .

    IMPORTANT: If you are using Brooktrout TR-1034 fax boards, you must restart your Windows 2000 Server to complete this installation.

    1. Download either the North American or International version of the Feature/Service Pack ZIP file, depending on which of these installations you ran for the core 9.3 software, and extract the files. Each ZIP file includes three update executables. The hardware update file is called RightFax FP1 Fax Board Driver.exe.  Save this file to a location on your network accessible by all RightFax associated servers on which it will be run.

    2. Log on to the RightFax computer as an administrator.

    3. Double-click the file RPS FP1 Fax Board Driver.exe.

    4. At the introductory screen, click Update. A status bar indicates the progress of the installation. This may take several minutes.

    5. When the installation is complete, click Finish.

    6. Open the RightFax DocTransport Module by clicking Start > Control Panel > RightFax DocTransport.

    7. On the left side of the DocTransport configuration window, select your Brooktrout TR-1034 fax board model.

    8. On the right side of the DocTransport configuration window, click the Configure Brooktrout button. The Brooktrout Configuration Tool opens.

    9. Click the Apply button along the toolbar. This will install the TR-1034 plug and play drivers.

    10. To complete the installation, click OK located at the bottom of the DocTransport configuration window.

    Windows Server 2003 Instructions

    Follow these steps on each of your organization's Windows Server 2003 remote BoardServer computers and 9.3 RightFax servers that have fax boards installed.

    IMPORTANT: If you are using Brooktrout TR-1034 fax boards, you must restart your Windows Server 2003 to complete this installation.

    1. Log on to the RightFax computer as an administrator.

    2. Double-click the file, RPS FP1 Fax Board Driver.exe.

    3. At the introductory screen, click Update. A status bar indicates the progress of the installation. This may take several minutes.

    4. When the installation is complete, click Finish.

    5. Open the Windows Device Manager and expand Other Devices.

    6. Under Other Devices you will find each of your Brooktrout TR-1034 fax boards displayed as Unknown Network Device or Computer Telephony Device.

    7. Right-click your fax board and choose Update Driver. The Hardware Update Wizard opens.

    8. Choose the option, 'No Not this time'. Click Next.

    9. Choose the option, 'Install from a list or specific location (Advanced)'. Click Next.

    10. Choose the option, 'Search for the best driver in these locations.' and place a checkmark in the box next to the option that reads, 'Include this location in the search:'.

    11. Click the Browse button and browse to the \RightFax\DocTransport\Brooktrout\Winpnp folder. Select the folder and click OK.

    12. To begin the driver update, click Next .

    13. When the installation is complete, click Finish.

    14. Restart your Windows Server 2003 computer.

    15. Log on to the RightFax computer as an administrator.

    16. Open the RightFax DocTransport Module by clicking Start > Control Panel > RightFax DocTransport.

    17. On the left side of the DocTransport configuration window, select your Brooktrout TR-1034 fax board model.

    18. On the right side of the DocTransport configuration window, select the Configure Brooktrout button. The Brooktrout Configuration Tool opens.

    19. Click the Apply button along the toolbar. This will install the TR-1034 plug and play drivers.

    20. To complete the installation, click the OK button located at the bottom of the DocTransport configuration window.

    Install Feature/Service Pack 1a on a RightFax 9.3  Cluster

    IMPORTANT: If you have installed Brooktrout TR-1034 fax boards into a Windows Server 2003 computer, you must restart your BoardServer computer in order to complete this installation.

    1. Stop all RightFax services on all remote RightFax servers.

    2. If you have not already done so, back up the entire \RightFax directory structure and the SQL database for RightFax.

    3. On the primary node, run Cluster Administrator and take all the RightFax resources off-line. However, do not take the RightFax file share or the entire RightFax group off-line.

    4. Open the folder containing the Feature/Service Pack installation files and double-click the file, RPS FP1Patch North American.exe or RPS FP1 Patch International.exe.

    5. At the introductory screen, click Update. A status bar indicates the progress of the installation. This may take several minutes.

    6. When the installation is complete, click Finish.

    7. Using Cluster Administrator, move the RightFax group to the secondary node.

    8. Complete steps 4-6 on the secondary node.

    9. Apply the Hardware Update using the instructions above where relevant to your environment.

    10. Bring the RightFax resources back on-line.

     Return to ReadMe Contents

    Install the Feature/Service Pack 1a Administrative Utilities Update

    Follow these steps on each computer with a RightFax 9.3 Administrative Utilities installation.

    1. Log on to the RightFax computer as an administrator.

    2. Double-click the file  RPS FP1 AdminUtils North American.exe or RPS FP1 AdminUtils International.exe.

    3. At the introductory screen, click Update. A status bar indicates the progress of the installation. This may take several minutes.

    4. When the installation is complete, click Finish.

    Apply Feature/Service Pack 1a to Client Computers

    Feature/Service Pack 1a for client computers is an update to RightFax client applications. These clients include: FaxUtil; RightFax Fax Printer and Tray Icon (FaxCtrl); Soap Clients; and Enterprise Fax Manager. These clients may be updated by completing a local installation on each client workstation or by updating the client installation source files to this Hotfix version, followed by a global reinstall of the RightFax clients.

    The instructions under the large-scale deployment section assume you have created a client installation source on a network file share. After updating the installation source you must then re-distribute the client software by using the built-in installation functionality of RightFax and third-party automated distribution software (such as Group Policy).

    Small-scale Update

    This section outlines the steps needed to update RightFax clients on a small-scale.

    1. Login to the client workstation as an Administrator.

    2. Double-click RPS FP1 Client North American.exe or RPS FP1 Client International.exe.

    3. Click the Update button to begin the Feature/Service Pack update.

    4. Click Close to complete the installation.

    NOTE: Please see defect ID's  56420 and 56611 for instructions outlining how to change Windows Foreground Lock Timeout value as it relates to FaxUtil, Print-to-Fax, and Quick Fax Broadcasts.

    Large-scale Deployment

    This section outlines the steps needed to update RightFax clients on a large-scale.

    1. Copy RPS FP1 Client North American.exe or RPS FP1 Client International.exe to the location that contains the 9.3 client installation source folder.

    2. Open command prompt and change to the client installation source folder .

    3. Type the following command and press Enter: RPS FP1 Client North American.exe or RPS FP1 Client International.exe /V"/a \<client source folder>\RightF~1.msi"  - where <client source folder>"represents the folder containing the client installation source files. Be sure to include the above quotes.
      For example, to update a North American RightFax client installation source folder that resides at C:\RightFaxClient, the command would be:

                C:\RightFaxClient\RPS FP1 Client North American.exe /V"/a C:\RightFaxClient\RightF~1.msi"

    1. Click Next at the Welcome screen.

    2. Verify the location of the RightFax Client installation source files. If necessary, use the Change button to browse to a different folder location. Click Install to begin the update.

    3. When the installation is complete, click Finish.

    4. Open installation source folder and double-click the file Setup.ini.

    5. Look for the entry ProductVersion=9.30.0000. Change this value to ProductVersion=9.31.0000

    6. Look for the entry 'CmdLine='. After the equals '=' sign, enter the install parameters relevant to your environment. Below is an example of a 'CmdLine=' entry for an environment that wishes to install the client package silently and include FaxUtil, the Outlook Advanced form, and the RightFax Fax Printer. A full list of install parameters can be found in the RightFax Installation Guide.

    Example for existing 9.3 installations:

    Below is an example of a 'CmdLine=' entry for an environment that wishes to install the client package silently and reinstall all currently installed client applications with Feature/Service Pack 1a applied.

    CmdLine=/qn REINSTALL=ALL REINSTALLMODE=amus ALLUSERS=1 REBOOT=REALLYSUPRESS /l*v "%TEMP%\RightFax Client Install.log"

    Example for new client installations:

    Below is an example of a 'CmdLine=' entry for an environment that wishes to install the client package silently and include FaxUtil, the Outlook Advanced form.

    CmdLine qn SERIALNUM=<serialnum> INSTALL_FAXUTIL=TRUE INSTALL_FAXCTRL=TRUE INSTALL_OUTLOOK=TRUE INSTALLDIR=C:\Progra~1\RightFax\ ALLUSERS=1 RFSERVERNAME=<servername> REBOOT=REALLYSUPRESS /l*v "%TEMP%\RightFax Client Install.log"

    1. Once the install parameters are entered, save and close the Setup.ini file.

    2. You may now redistribute the client software using automated distribution software.

    NOTE: Please see defect ID's  56420 and 56611 for instructions outlining how to change Windows Foreground Lock Timeout value as it relates to FaxUtil, Print-to-Fax, and Quick Fax Broadcasts.

    Return to ReadMe Contents

    Software Fixes in RightFax 9.3 Feature/Service Pack 1a 

    Captaris Tracking Number

    Module

    Problem

    Solution

    54508

    Board Server Module

    Brooktrout 1034 faxboards that are configured for Robbed-bit do not switch to voice mode in the event of a Human Answered Fax.

    Corrected.  Brooktrout 1034 faxboards that are configured for Robbed-bit switch to voice mode as expected

    54751

    Board Server Module

    The Fax Availability Index does not take into account channels that are receiving faxes.

    Corrected.  Receiving channels now used when generating the Fax Availability Index.

    56547

    Board Server Module

    Fax servers licensed for Business Integration, cannot send faxes when using a Brooktrout TR1034+P2-1B fax board.

    Business Integration servers, can now send faxes when using a Brooktrout TR1034+P2-1B fax board.

    57030

    Board Server Module

    Inbound faxes that do not possess the minimum number of configured DTMF digits do not generate the failed fax voice prompt.

    Corrected. Inbound faxes that do not possess the minimum number of configured DTMF digits will now generate the failed fax voice prompt specified in the BoardServer Module.

    56031/

    56503

    Captaris Sync Module

    Active Directory user names that contain numeric characters fail to be synchronized into RightFax.

    Corrected. Active Directory user names that contain numeric characters are synchronized as expected.

    55437

    Database Module

    Users configured to route faxes by any method other than Fax Mailbox and are also configured for inbound auto-printing, causes the Status column in FaxUtil to erroneously report inbound auto-print jobs as 'Queued for Printing'.

    Corrected.  The FaxUtil > Status view is updated as expected.

    56336

    Database Module

    Inbound SMS messages do not contain transmission history.

    Corrected. Inbound SMS messages contain transmission history. For install information, see Special SMS Instructions.

    56515

    DocTransport Module

    Faxes that are sent or received via a Remote BoardServer do not reflect the correct file name prefix and fax image file name.

    Corrected. Faxes that are sent or received via a Remote BoardServer reflect the correct file name prefix and fax image file name.

    56543

    DocTransport Module

    DocTransport fails to write events to the Windows > Application log regardless of logging level.

    Corrected. Faxes that are sent or received via a Remote BoardServer reflect the correct file name prefix and fax image file name.

    57007

    DocTransport Module

    Faxes fail to route if the SQL connection is lost during fax transmissions.

    Corrected. Faxes route as expected.

    57715

    DocTransport Module

    If SQL connectivity is lost, the DocTransport Module cannot reestablish a SQL connection.

    Corrected. DocTransport reconnects as expected.

    56709

    Documentation

    The Installation Guide and Administrators Guide do not mention supported SQL database collations.

    Added supported SQL database collation on p. 25 of the Installation Guide and p. 286 of the Administrators Guide.

    57013

    Documentation

    Database backup and restore steps on p. 286-288 of  Administrator's Guide were incorrect.

    Corrected database backup and restore steps on p. 286-288 of  Administrator's Guide.

    55938

    E-transport Module

    Documents sent as E-mail through FaxUtil are randomly assigned incorrect timestamps.

    Corrected. Documents sent as E-mail through FaxUtil are assigned correct timestamps.

    41680

    Exchange Connector

    Viewing the details of a fax via the Exchange Message Tracking Center produces error.

    Corrected. Errors no longer occur when attempting to view the details of a fax via the Exchange Message Tracking Center. For install information, see Special Exchange Instructions.

    56329

    Exchange Gateway

    Outlook generated auto-reply messages are not discarded by the Exchange gateway.

    Corrected. Outlook generated auto-reply messages are now discarded

    56781

    FaxDump

    The North American version of FaxDump outputs an international date format.

    FaxDump outputs the date format as expected.

    55691

    FaxUtil

    Delegates that are assigned the  'Can Approve Faxes' permission cannot approve faxes.

    Delegates that are assigned the  'Can Approve Faxes' permission can approve faxes as expected.

    56209

    FaxUtil

    The 'Time' field located in the Fax Information window > Delay Send options, is incorrectly populated with the date.

    Corrected. The 'Time' field located in the Fax Information window > Delay Send options, populated with the time as expected.

    56307

    FaxUtil

    FaxUtil causes a CPU spike when attempting to create a new phonebook group when a user has a large number of contacts.

    Corrected. New phonebook groups can be created as expected.

    56420/

    56611

    FaxUtil

    Sending a fax with FaxUtil, Print-to-Fax, or Quick Fax  Broadcasts will modify the Windows Foreground Lock Timeout value, thus assigning higher priority to background applications.

    FaxUtil, Print-to-Fax , and Quick Fax Broadcasts no longer modify the Windows Foreground Lock Timeout value provided the following registry setting is implemented.

    1. Close FaxUtil.

    2. Open the Windows Registry and browse to the subkey:

    HKEY_CURRENT_USER\Software RightFax Client\FUW32\

    3. Set the ForegroundLockMode DWORD value to 1.

    4. Close the Windows Registry.

    NOTE: To undo this behavior, set the ForegroundLockMode DWORD value to 0.

    56514

    ImpUser

    The Notify Info field is not populated when importing users into RightFax with the ImpUser utility.

    The Notify Info field populated when importing users into RightFax with the ImpUser utility.

    56989

    Install

    During the MSDE to SQL Server 2005 Express upgrade, the MSDB database is not upgraded. Consequently, you may see error messages when attempting to run OSQL backup and restore procedures.

    These errors are cosmetic and do not cause any loss in functionality. For more information, see Microsoft Knowledge base article 907284.

    56841

    Production

    Faxes pages may be lost if sending one file with multiple documents. This may only happen if one of the documents is over 9 pages.

    Corrected.  Faxes sent as expected.

    56980

    Outlook Advanced Form

    Russian characters typed into the Outlook Advanced Form are displayed in English.

    Russian characters typed into the Outlook Advanced Form are displayed in Russian.

    56221

    RightFax Print Driver

    Changing the FaxCtrl language setting to anything other then English or French cause FaxCtrl fields to become unreadable.

    Corrected.  Language setting now functions as expected.

    45171

    Server Module

    Incoming faxes that do not match a RightFax routing code generate a Windows Event log error.

    Incoming faxes that do not match a RightFax routing code are logged as informational events and not errors.

    56247

    Server Module

    Should the network file share hosting the \RightFax\Image folder shutdown or otherwise become unavailable, RightFax will generate an unreadable .TIF file. FaxUtil will incorrectly display these faxes as 'OK'.

    Corrected. An error status is displayed in FaxUtil, and the event is logged as an error in the Windows Event log on the RightFax server.

    53005

    Server Module

    SMS messages received into FaxUtil do not contain transmission history.

    Corrected. SMS messages received into FaxUtil contain transmission history.

    56014

    SMTP Gateway

    Sending SMTP bound faxes through an Exchange Server configured for SMTP results in excessive memory usage by the SMTP Gateway.

    Corrected. Problem no longer occurs.

    56263/

    56376

    SMTP Gateway

    Outbound SMTP messages are randomly discarded when the SMTP Gateway is under a heavy load.

    Corrected. All faxes are sent by the gateway.

    47879

    Web Access

    The timestamp of sent and received faxes differs from the timestamp of the same fax as viewed in FaxUtil

    Faxes viewed in RightFax Web Access will display  timestamps based on the local time zone of the IIS server. FaxUtil timestamps are based on the local time zone of the RightFax server.

    52200

    Web Access

    SMS messages sent to a group are delivered as faxes.
     

    Corrected. SMS messages send as expected.

    52558/

    54054

    Web Access

    Setting the Internet Explorer language setting to a language other than English - US causes prevents faxes from printing.
     

    Corrected. Faxes can be printed as expected.

    54189/

    56475

    Web Access

    Users can approve their own faxes.

    Corrected. Only delegates with appropriate permissions can approve faxes.

    56237

    Web Access

    E-mail addresses longer than 31 characters are truncated and thus cause outbound faxes to fail.

    Corrected. E-mail addresses longer than 31 characters are no longer truncated.

    56518

    Web Access

    Clicking the hyperlink to open a Web Delivery fax opens the RightFax Web Access client but not the received fax.

    Corrected. Clicking the hyperlink to open a Web Delivery fax opens both the RightFax Web Access client and the fax.

    56636

    Web Access

    Changing the language setting while in Web Access session to English-Australia, renders inbox subfolders names invisible.

    Corrected. Problem no longer occurs.

    56661

    Web Access

    Opening the Web Access Help generates a 'Page Cannot be Displayed' error if the Web Access language setting is  English-Australia.

    Corrected. Help can now be opened.

    57158

    Web Access

    The fax history of an approved or unapproved fax does not contain the user who approved of unapproved the fax.

    Corrected. The fax history of approved or unapproved faxes now contains the user name who approved or unapproved the fax.

    57223

    Web Access

    Deleting multiple faxes causes the Remoting service to stop.

    Corrected. Faxes can be deleted as expected.

    56287

    WorkServer

    Peoplesoft documents do not convert margins properly.

    Corrected. Problem no longer occurs.

    57472

    WorkServer

    Users that receive a forward fax and have auto-printing enabled results in two print copies.

    Corrected. Problem no longer occurs.

     Return to ReadMe Contents

    Software Fixes in RightFax 9.3 Hotfix 3 

    Captaris Tracking Number

    Module

    Problem

    Solution

    55988

    Board Server Module

    DTMF tone detection causes channel reset failures.

    Corrected.  DTMF tone detection is now disabled prior to entering Fax mode.

    55755

    DocTransport Module

    Human Answered Fax errors are incorrectly logged by RightFax.

    Corrected.  Human Answered Fax errors are now correctly logged by RightFax.

    41913

    Documentation

    The Administrator's Guide erroneously states that TruFax boards support the insertion of the a TTI line.

    Corrected. Reference was removed from the Administrator's Guide.

    56512

    Documentation

    Fax board Guide erroneously states FLASHUPD.bat must be run for all Brooktrout 1034 faxboards.

    Corrected. Reference was removed from the Fax Board Guide.

    56211

    Enterprise Fax Manager

    Remote BoardServers cannot select the option to "Use external data source" within Destination Table configuration.

    Corrected. Remote BoardServers can now select the option to "Use external data source".

    52910

    Production

    Nplisten.exe hangs under heavy fax load.

    Corrected.  Nplisten.exe functions as expected.

    56117

    Notes Gateway

    Sending faxes from a Lotus user name that is comprised of a full Active Directory Organizational Unit path causes the Notes Gateway to crash.

    Corrected.  Notes Gateway no longer crashes.

    55914

    RightFax Print Driver

    Selecting the option to "send cover sheet" on the Fax Information dialogue box  when composing a print-to-fax, fails to send cover sheet.

    Corrected.  Coversheets are now sent if the "send cover sheet" option is enabled.

    55588

    WorkServer

    Fax conversion fails when an existing fax is forward to an email address, saved from the recipient email client as a .TIF file, and is attached to a new fax message.

    Corrected. Problem no longer occurs.

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    Enhancements and New Features

    Listed below are the enhancements and new features introduced to RightFax 9.3  with the addition of Hotfix 2.

    R