RightFax 9.0 Service Pack 2 Readme

This readme file provides late-breaking or other information that supplements the RightFax documentation. Service packs are the means by which RightFax product updates are distributed from the Captaris Web site. A service pack may contain updates for system reliability, program compatibility, performance improvements, and more. All service packs are cumulative. Each contains new fixes plus all the fixes from previous hot fix and service pack releases.  

By the time you receive this software, updates to other RightFax software may be available. To obtain updates, go to http://www.captaris.com/support/downloads/rightfax/9/index.html.

 

Important: Before installing any Service Pack or upgrading a RightFax server, you must back up the entire \RightFax directory structure, the fax board directory (usually the \RFBoard folder), and the SQL database for RightFax. To ensure that all necessary files are properly backed up, stop all RightFax services before beginning the backup process.

Contents

  1. What is Included in this Service Pack?

  2. Installing Service Pack 2 on RightFax Servers and Client Computers

  3. Installing Service Pack 2 Fax Board Drivers

  4. Updating the RightFax Client Install Folder

  5. Updating the RightFax Administrative Utilities

  6. Installing the SOAP Server and Client Applications

  7. Updating Lotus Notes Gateway Client Computers

  8. Software Fixes in Service Pack 2

  9. Documentation Additions and Corrections for Service Pack 2

  10. New Product Features from Feature Pack 1

  11. Software Fixes from Feature Pack 1

  12. Documentation Additions and Corrections from Feature Pack 1

What is Included in this Service Pack?

Service Pack 2 for RightFax version 9.0 contains numerous updates to the core server components, fax board drivers, and client installation files. In addition, all of the software fixes and new features that were available in Feature Pack 1 for RightFax 9.0 are also included in this Service Pack. Feature Pack 1 includes updates to the RightFax administrative utilities, Lotus Notes clients, and a new SOAP client/server installation. If you have already installed Feature Pack 1 for RightFax 9.0, you do not need to reinstall these features.

The Service Pack 2 installation will overwrite all files associated with the Service Pack, regardless of the dates and version numbers of those same files already installed on your server. In some cases, problems that were resolved with a patch or hotfix that was provided to you by the Captaris Support group may reoccur after you install this Service Pack. If you installed a patch or hotfix that resolved any of the following tracking reports, you must apply an updated version of the patch after installing Service Pack 2:

For more information, or to request an updated version of one of these patches, contact Captaris Product Support Engineering at ProductSupport@Captaris.com.

Contents of the Downloaded Service Pack ZIP File

The downloadable RightFax 9.0 Service Pack 2 ZIP file extracts four separate executable files:

<< Return to ReadMe Contents

Installing Service Pack 2 on RightFax Servers and Client Computers

This service pack should be installed on all version 9.0 RightFax servers, remote BoardServer computers, IIS servers, Exchange Connector servers, Gateway servers, and client computers on your network. The Service Pack 2 installation will determine the components that have been installed on each of these computers and upgrade them accordingly. This Service Pack installation will only upgrade existing installations of the RightFax 9.0 server and client applications. It cannot be used for new installations of any server or client applications.

Important: Before running this upgrade, if you have one or more Brooktrout TR1034 fax boards installed, you must confirm that the file bos_btcall.cfg in the \RightFax\RFBoard folder is not set to read-only. If it is, remove the read-only attribute from this file prior to installing the service pack. Running the service pack installation with this file set to read-only will fail to properly update the file and the fax boards will not operate.

Follow these steps on each of your organization's 9.0 RightFax servers, remote BoardServer computers, IIS servers, Gateway servers, and client computers. If you are installing Service Pack 2 on a RightFax 9.0 cluster, follow the instructions for installing on a cluster here.

  1. If you have not already done so, back up the entire \RightFax directory structure, the fax board directory (usually the \RFBoard folder), and the SQL database for RightFax. To ensure that all necessary files are properly backed up, stop all RightFax services before beginning the backup process.

  2. Save the file RPS SP2 Patch North American.exe or RPS SP2 Patch International.exe to a location on your network accessible by all RightFax server and client computers on which it will be run.

  3. Log on to the RightFax computer as an administrator.

  4. Run the update program from its location on the network.

  5. At the introductory screen, click Update. A status bar indicates the progress of the installation.

  6. When the installation is complete, click Finish.

  7. If 9.0 Service Pack 1 was installed prior to installing Service Pack 2, the configuration file RightFax.Api.Remoting.Service.exe.config located in the RightFax\Bin folder has been overwritten with several default settings. You must edit this file to reset the configuration settings. Using a text editor, open the file RightFax.Api.Remoting.Service.exe.config and change the line

    <add key="SqlConnectionString" value="user id=sa;data source=localhost;initial catalog=RightFax;password=defcon5" />

    to reflect the correct SQL user ID, server name, and password. You may also need to change the following line if your SQL server's protocol or port settings differ from the default

    <channel ref="tcp" port="34987" />

    After the changes have been saved, stop and restart the RightFax Remoting service.

To Install Service Pack 2 on a RightFax 9.0 Cluster

  1. Run Cluster Administrator and stop all RightFax services. Do not take the RightFax file share offline.

  2. Apply Service Pack 2 to the active node according to the instructions in the section above.

  3. Move the group containing the RightFax services to the next node without bringing them online.

  4. Apply Service Pack 2 to the new node according to the instructions in the section above.

  5. Apply Service Pack 2 to any remote BoardServers and WorkServers.

  6. From Cluster Administrator, bring the RightFax services back online.

<< Return to ReadMe Contents

Installing Service Pack 2 Fax Board Drivers

Follow these steps on the RightFax server if it has fax boards installed. If you use remote BoardServer computers, run the fax board drivers update on those computers as well.

Important: When running the Service Pack 2 fax board drivers upgrade, you must be logged in to the server using the same user ID as was used when the original base 9.0 fax board drivers were installed. If you are unable to log in with this user ID, you must re-run the base 9.0 fax board drivers installation using your own login information before installing the Service Pack 2 update.

  1. When the installation of Service Pack 2 for the RightFax server is complete, remain logged on to the RightFax 9.0 server as an administrator.

  2. Run the program RightFax Fax Board Driver SP2.exe that you extracted from the downloaded ZIP file.

  3. At the introductory screen, click Update. A status bar indicates the progress of the installation.

  4. When the installation is complete, click Finish.

<< Return to ReadMe Contents

Updating the RightFax Client Install Folder

The RightFax Client Install folder lets you store the RightFax client installation files on your network so that you can easily run all new RightFax client installations from that location. The installation files in this folder should be used for all new client installations. Existing clients should be upgraded by running the Service Pack 2 executable file directly on each client computer.

Follow these steps on the server where the version 9.0 RightFax Client Install folder resides (described in the RightFax Installation Guide):

  1. Save the file RPS SP2 Patch North American.exe or RPS SP2 Patch International.exe to a location on your network accessible by the server where the Client Install folder is located.

  2. Open a command prompt and navigate to the existing client installs folder where the file RightFax Product Suite.msi is located.

  3. At the command prompt, enter:

    "C:\temp\    RPS SP2 Patch North American.exe " /V"/a RightF~1.msi (for the North American upgrade)

    or

    "C:\temp\    RPS SP2 Patch International.exe " /V"/a RightF~1.msi (for the international upgrade)

    (Where C:\temp is the location where you extracted the Service Pack executable file)
     

  4. Once the installer window is displayed, follow the on-screen prompts to update the client installs to Service Pack 2. If the installer fails to display or if you receive an error message, verify the path to the temporary folder where you saved the upgrade executable file.

  5. After the RightFax client installs folder on your network has been upgraded, it should be used for new client installations only. If you want to upgrade existing RightFax client installations, you should run the RPS SP2 Patch North American.exe or RPS SP2 Patch International.exe file directly on each client computer.

<< Return to ReadMe Contents

Updating the RightFax Administrative Utilities

Important: This update was released with Feature Pack 1 for RightFax 9.0. If you have already installed this update, you do not need to reinstall it for Service Pack 2.

The RightFax Administrative Utilities are installed separately from other RightFax server and client components. Follow these steps to update the RightFax Administrative Utilities on all computers where they are already installed.

  1. Log on to the computer with the RightFax Administrative Utilities installed.

  2. Navigate to the file Administrative Utilities SP1.exe that you extracted from the downloaded ZIP file.

  3. At the introductory screen, click Update. A status bar indicates the progress of the installation.

  4. When the installation is complete, click Finish.

<< Return to ReadMe Contents

Installing the SOAP Server and Client Applications

Important: This feature was released with Feature Pack 1 for RightFax 9.0. If you have already installed this feature, you do not need to reinstall it for Service Pack 2.

The SOAP client/server installation lets RightFax users use the Print-to-Fax feature from any computer with an Internet connection. The SOAP server must be installed on an IIS server running version 9.0 of RightFax Web Access. The SOAP client then accesses RightFax through that server. This provides RightFax functionality to home-office or other remote employees who do not have direct access to your organization's network. There are two components to the SOAP installation: install the SOAP server on the IIS computer running RightFax Web Access, and then install the SOAP client on the remote client computers.

Installing the SOAP Server

  1. Update the RightFax Web Access installation on the Web Access IIS server according to the instructions in the section Installing Service Pack 2 on RightFax Servers and Client Computers.

  2. Log on to the Web Client IIS server as an administrator.

  3. Navigate to the SOAP server installation file RightFax SOAP Server.exe that you extracted from the downloaded ZIP file.

  4. At the introductory screen, click Next.

  5. Read and select the option to accept the terms of the license agreement. Click Next.

  6. Click Install to begin the installation. A status bar indicates the progress of the installation.

  7. When the installation is complete, click Finish.

Installing the SOAP Client

When you install the SOAP server on the Web Access IIS server, the SOAP client installation file RightFax Client for the Web.exe is installed in the Program Files\RightFax\WebApps\WebUtil\Client Install folder. You must send this file via e-mail, copy it to a removable storage medium, or otherwise make it available to the remote clients. Follow these steps on each remote computer to install the SOAP client:

  1. Run the RightFax SOAP client installation file RightFax Client for the Web.exe.

  2. At the introductory screen, click Next.

  3. Enter the Web address of the SOAP server (e.g., www.MyCompany.SOAPServer.com) and the machine name of the RightFax server when prompted. Click Next.

  4. Click Install to begin the installation. A status bar indicates the progress of the installation.

  5. When the installation is complete, click Finish.

Using the SOAP Client

After you install the RightFax SOAP client, a RightFax tray icon will appear in the computer's Start bar. Users can access RightFax Print-to-Fax features through the shortcut menu from this icon. Users can also print documents directly to the RightFax Fax Printer (a new printer type that the client installation adds), which prompts for fax addressing information and transmits the document via the RightFax server.

<< Return to ReadMe Contents

Updating Lotus Notes Gateway Client Computers

Important: This update was released with Feature Pack 1 for RightFax 9.0. If you have already installed this update, you do not need to reinstall it for Service Pack 2.

After you upgrade the RightFax server to version 9.0 Service Pack 2, the Notes update file NGPatch.NSF is copied into the \RightFax\Gateway folder. The steps for applying this update to the Notes Gateway depends on the type of installation you already have. To upgrade Notes, follow only the steps under the heading listed below for your specific  installation type.

Caution: If you left files in the temp directory after your last installation, those files must be removed or a different temp directory specified during the install in order for the databases to be updated correctly.

Note: In a clustered Notes environment, documents that are sent while a node is failed over are held in the MAIL.BOX of the server to which the client is connected.  When the node on which the Notes Gateway is installed is returned to service, outbound messages are processed according to the settings on the Connections document.

To ensure the previous version files are deleted during the upgrade when running the 9.00 installer and 9.01 installer back-to-back, you should take the following steps

  1. Complete the 9.0 installer.

  2. Close the Notes client from which the installer is being run.

  3. On the Domino server console, type "dbcache flush." This will not delete any data, but will free up connections that are not currently in use but are still cached.

  4. Re-open the Notes client and continue with the 9.01 Installer.

For update instruction for your specific Notes Gateway configuration, click the appropriate setting:
 

To Update the Full Notes Mail Integration for Existing 9.0 Installations

To Update the Full Notes Mail Integration for Existing 8.7 Installations

To Update the Full Notes Mail Integration for Existing 8.5 Installations

To Update the Minimal Notes Mail Integration for Existing 9.0 Installations

To Update the Minimal Notes Mail Integration for Existing 8.7 Installations

To Update the Minimal Notes Mail Integration for Existing 8.5 Installations

To Update the No Notes Mail Integration for Existing 9.0 Installations

To Update the No Notes Mail Integration for Existing 8.7 Installations

To Update the No Notes Mail Integration for Existing 8.5 Installations

To Update the Full Notes Mail Integration for Existing 9.0 Installations

  1. Copy NGPatch.NSF from the \RightFax\Gateway folder on the RightFax server to the Notes client machine's \Lotus\Notes\Data folder. View the file properties of NGPatch.NSF on the Notes client machine and ensure that it is not set to read-only. If so, remove the read-only attribute.

  2. Run the Lotus Notes client and open the RightFax 9.01 installer database file NGPatch.NSF.

  3. Click the Begin/Resume Installation button. Complete the database installation according to the instructions in the RightFax Lotus Notes Module Guide.

    Important:     When you reach the step that specifies the path to the TEMP folder, ensure that the specified folder is empty, or select a different, empty folder.
     

  4. Follow the instructions in the RightFax Lotus Notes Module Guide for completing the installation after the last step of the installer has run.

To Update the Full Notes Mail Integration for Existing 8.7 Installations

  1. On the RightFax server, run the RightFax E-mail Gateway program from Windows Control Panel. This opens the E-mail Configuration dialog box.

  2. Click the Copy Notes Database button.

  3. When you receive a message that the database has been successfully copied, click OK to close the message, and then click OK to close the E-mail Configuration dialog box.

  4. Run Enterprise Fax Manager and stop the RightFax E-mail Gateway Module service.

  5. Copy NGPatch.NSF located in the \RightFax\Gateway folder on the RightFax server and NGInstal.NSF in the \Lotus\Notes\Data directory on the RightFax server to the Notes client machine's \Lotus\Notes\Data folder. View the file properties of NGPatch.NSF on the Notes client machine and ensure that it is not set to read-only. If so, remove the read-only attribute.

  6. Run the Lotus Notes client and open the RightFax 9.00 Installation Database NGInstal.NSF to upgrade from version 8.7 to version 9.0. See the RightFax Lotus Notes Module Guide for information on running this installation. When the installation is complete, do not set any configuration options for version 9.0.

  7. Run the Lotus Notes client and open the RightFax 9.01 Installer database NGPatch.NSF.

  8. Click the Begin/Resume Installation button. Complete the database installation according to the instructions in the RightFax Lotus Notes Module Guide but do not make any changes to the existing configuration settings.

    Important:     When you reach the step that specifies the path to the TEMP folder, ensure that the specified folder is empty, or select a different, empty folder.
     

  9. If applicable, delete the file RF80SYNC.NSF from the Lotus\Domino\Data\RIGHTFAX folder on the Domino server.

  10. Follow the instructions in the RightFax Lotus Notes Module Guide for completing the installation after the last step of the installer has run.

To Update the Full Notes Mail Integration for Existing 8.5 Installations

  1. On the RightFax server, run the RightFax E-mail Gateway program from Windows Control Panel. This opens the E-mail Configuration dialog box.

  2. Click the Copy Notes Database button.

  3. When you receive a message that the database has been successfully copied, click OK to close the message, and then click OK to close the E-mail Configuration dialog box.

  4. Run Enterprise Fax Manager and stop the RightFax E-mail Gateway Module service.

  5. Copy NGPatch.NSF located in the \RightFax\Gateway folder on the RightFax server and NGInstal.NSF in the \Lotus\Notes\Data directory on the RightFax server to the Notes client machine's \Lotus\Notes\Data folder. View the file properties of NGPatch.NSF on the Notes client machine and ensure that it is not set to read-only. If so, remove the read-only attribute.

  6. On the Lotus Notes Client machine, run Notes Designer and uncheck the Prohibit checkbox on the Design tab of the following element properties:

    MAIL50.NTF
    Forms:
    New RightFax Fax
    RightFax Connections
    RightFax User Options
    Folders:
    Real-time Fax Status
    RightFax Settings
    Agents:
    (RightFAX Convert Picklist Names to FAX Addresses)
    SubForms:
    (RightFAX Autoforward Profile)
    (RightFAX Autoforward Warning)
    (RightFAX Send Options)
    Script Libraries:
    (RightFAX Script Library)
    ...Other:
    Icon
    "Using Database" Document
    "About Database" Document
    EFM SYNC:
    Folders:
    Real-Time Fax Status
    RightFax Settings
    ...Other:
    Icon
    "Using Database" Document
    "About Database" Document
    ICD ROUTER
    ...Other:
    Icon
    "Using Database" Document
    "About Database" Document

  7. Run the Lotus Notes client and open the RightFax 9.00 Installation Database NGInstal.NSF to upgrade from version 8.7 to version 9.0. See the RightFax Lotus Notes Module Guide for information on running this installation. Complete the upgrade configurations for version 9.0 according to the instructions in the RightFax Lotus Notes Module Guide.

  8. Run the Lotus Notes client and open the RightFax 9.01 Installer database NGPatch.NSF.

  9. Click the Begin/Resume Installation button. Complete the database installation according to the instructions in the RightFax Lotus Notes Module Guide but do not make any changes to the existing configuration settings.

    Important:     When you reach the step that specifies the path to the TEMP folder, ensure that the specified folder is empty, or select a different, empty folder.
     

  10. If applicable, delete the file RF80SYNC.NSF from the Lotus\Domino\Data\RIGHTFAX folder on the Domino server.

  11. Follow the instructions in the RightFax Lotus Notes Module Guide for completing the installation after the last step of the installer has run.

To Update the Minimal Notes Mail Integration for Existing 9.0 Installations

  1. Copy NGPatch.NSF from the \RightFax\Gateway folder on the RightFax server to the Notes client machine's \Lotus\Notes\Data folder. View the file properties of NGPatch.NSF on the Notes client machine and ensure that it is not set to read-only. If so, remove the read-only attribute.

  2. Run the Lotus Notes client and open the RightFax 9.01 installer database file NGPatch.NSF.

  3. Click the Begin/Resume Installation button. Complete the database installation according to the instructions in the RightFax Lotus Notes Module Guide but do not make any changes to the existing configuration settings.

    Important:     When you reach the step that specifies the path to the TEMP folder, ensure that the specified folder is empty, or specify a different, empty folder

    After completing step 10 in the installation, view the install log by clicking the button in the top left of the Installer window, and confirm that the previous install files were successfully deleted. If not, you must manually delete these files before continuing with the installation.

  4. Re-send the Connections document to each person listed in the EFM Sync database.

  5. Instruct each user to run the Update from their mail file to download the updated Fax Factory, and then open the User Options document from within the Fax Factory database and Save and Close the document to update the remaining mail elements.

To Update the Minimal Notes Mail Integration for Existing 8.7 Installations

  1. On the RightFax server, run the RightFax E-mail Gateway program from Windows Control Panel. This opens the E-mail Configuration dialog box.

  2. Click the Copy Notes Database button.

  3. When you receive a message that the database has been successfully copied, click OK to close the message, and then click OK to close the E-mail Configuration dialog box.

  4. Run Enterprise Fax Manager and stop the RightFax E-mail Gateway Module service.

  5. Copy NGPatch.NSF located in the \RightFax\Gateway folder on the RightFax server and NGInstal.NSF in the \Lotus\Notes\Data directory on the RightFax server to the Notes client machine's \Lotus\Notes\Data folder. View the file properties of NGPatch.NSF on the Notes client machine and ensure that it is not set to read-only. If so, remove the read-only attribute.

  6. Run the Lotus Notes client and open the RightFax 9.00 Installation Database NGInstal.NSF to upgrade from version 8.7 to version 9.0. See the RightFax Lotus Notes Module Guide for information on running this installation. When the installation is complete, do not set any configuration options for version 9.0.

  7. Run the Lotus Notes client and open the RightFax 9.01 Installer database NGPatch.NSF.

  8. Click the Begin/Resume Installation button. Complete the database installation according to the instructions in the RightFax Lotus Notes Module Guide but do not make any changes to the existing configuration settings.

    Important:     When you reach the step that specifies the path to the TEMP folder, ensure that the specified folder is empty, or specify a different, empty folder

    After completing step 10 in the installation, view the install log by clicking the button in the top left of the Installer window, and confirm that the previous install files were successfully deleted. If not, you must manually delete these files before continuing with the installation.

  9. If applicable, delete the file RF80SYNC.NSF from the Lotus\Domino\Data\RIGHTFAX folder on the Domino server.

  10. Follow the instructions in the RightFax Lotus Notes Module Guide for completing the installation after the last step of the installer has run.

  11. Re-send the Connections document to each person listed in the EFM Sync database.

  12. Instruct each user to run the Update from their mail file to download the updated Fax Factory, and then open the User Options document from within the Fax Factory database and Save and Close the document to update the remaining mail elements.

To Update the Minimal Notes Mail Integration for Existing 8.5 Installations

  1. On the RightFax server, run the RightFax E-mail Gateway program from Windows Control Panel. This opens the E-mail Configuration dialog box.

  2. Click the Copy Notes Database button.

  3. When you receive a message that the database has been successfully copied, click OK to close the message, and then click OK to close the E-mail Configuration dialog box.

  4. Run Enterprise Fax Manager and stop the RightFax E-mail Gateway Module service.

  5. Copy NGPatch.NSF located in the \RightFax\Gateway folder on the RightFax server and NGInstal.NSF in the \Lotus\Notes\Data directory on the RightFax server to the Notes client machine's \Lotus\Notes\Data folder. View the file properties of NGPatch.NSF on the Notes client machine and ensure that it is not set to read-only. If so, remove the read-only attribute.

  6. On the Lotus Notes Client machine, run Notes Designer and uncheck the Prohibit checkbox on the Design tab of the following element properties:

    EFM SYNC:
    Folders:
    Real-Time Fax Status
    RightFax Settings
    ...Other:
    Icon
    "Using Database" Document
    "About Database" Document
    ICD ROUTER
    ...Other:
    Icon
    "Using Database" Document
    "About Database" Document

  7. Run the Lotus Notes client and open the RightFax 9.00 Installation Database NGInstal.NSF to upgrade from version 8.7 to version 9.0. See the RightFax Lotus Notes Module Guide for information on running this installation. Complete the upgrade configurations for version 9.0 according to the instructions in the RightFax Lotus Notes Module Guide.

  8. Run the Lotus Notes client and open the RightFax 9.01 Installer database NGPatch.NSF.

  9. Click the Begin/Resume Installation button. Complete the database installation according to the instructions in the RightFax Lotus Notes Module Guide but do not make any changes to the existing configuration settings.

    Important:     When you reach the step that specifies the path to the TEMP folder, ensure that the specified folder is empty, or select a different, empty folder.

    After completing step 10 in the installation, view the install log by clicking the button in the top left of the Installer window, and confirm that the previous install files were successfully deleted. If not, you must manually delete these files before continuing with the installation.

  10. If applicable, delete the file RF80SYNC.NSF from the Lotus\Domino\Data\RIGHTFAX folder on the Domino server.

  11. Follow the instructions in the RightFax Lotus Notes Module Guide for completing the installation after the last step of the installer has run.

  12. Re-send the Connections document to each person listed in the EFM Sync database.

  13. Instruct each user to run the Update from their mail file to download the updated Fax Factory, and then open the User Options document from within the Fax Factory database and Save and Close the document to update the remaining mail elements.

To Update the No Notes Mail Integration for Existing 9.0 Installations

  1. Copy NGPatch.NSF from the \RightFax\Gateway folder on the RightFax server to the Notes client machine's \Lotus\Notes\Data folder. View the file properties of NGPatch.NSF on the Notes client machine and ensure that it is not set to read-only. If so, remove the read-only attribute.

  2. Run the Lotus Notes client and open the RightFax 9.01 installer database file NGPatch.NSF.

  3. Click the Begin/Resume Installation button. Complete the database installation according to the instructions in the RightFax Lotus Notes Module Guide but do not make any changes to the existing configuration settings.

    Important:     When you reach the step that specifies the path to the TEMP folder, ensure that the specified folder is empty, or specify a different, empty folder

To Update the No Notes Mail Integration for Existing 8.7 Installations

  1. On the RightFax server, run the RightFax E-mail Gateway program from Windows Control Panel. This opens the E-mail Configuration dialog box.

  2. Click the Copy Notes Database button.

  3. When you receive a message that the database has been successfully copied, click OK to close the message, and then click OK to close the E-mail Configuration dialog box.

  4. Run Enterprise Fax Manager and stop the RightFax E-mail Gateway Module service.

  5. Copy NGPatch.NSF located in the \RightFax\Gateway folder on the RightFax server and NGInstal.NSF in the \Lotus\Notes\Data directory on the RightFax server to the Notes client machine's \Lotus\Notes\Data folder. View the file properties of NGPatch.NSF on the Notes client machine and ensure that it is not set to read-only. If so, remove the read-only attribute.

  6. Run the Lotus Notes client and open the RightFax 9.00 Installation Database NGInstal.NSF to upgrade from version 8.7 to version 9.0. See the RightFax Lotus Notes Module Guide for information on running this installation. When the installation is complete, do not set any configuration options for version 9.0.

  7. Run the Lotus Notes client and open the RightFax 9.01 Installer database NGPatch.NSF.

  8. Click the Begin/Resume Installation button. Complete the database installation according to the instructions in the RightFax Lotus Notes Module Guide but do not make any changes to the existing configuration settings.

    Important:     When you reach the step that specifies the path to the TEMP folder, ensure that the specified folder is empty, or specify a different, empty folder

  9. If applicable, delete the file RF80SYNC.NSF from the Lotus\Domino\Data\RIGHTFAX folder on the Domino server.

  10. Follow the instructions in the RightFax Lotus Notes Module Guide for completing the installation after the last step of the installer has run.

To Update the No Notes Mail Integration for Existing 8.5 Installations

  1. On the RightFax server, run the RightFax E-mail Gateway program from Windows Control Panel. This opens the E-mail Configuration dialog box.

  2. Click the Copy Notes Database button.

  3. When you receive a message that the database has been successfully copied, click OK to close the message, and then click OK to close the E-mail Configuration dialog box.

  4. Run Enterprise Fax Manager and stop the RightFax E-mail Gateway Module service.

  5. Copy NGPatch.NSF located in the \RightFax\Gateway folder on the RightFax server and NGInstal.NSF in the \Lotus\Notes\Data directory on the RightFax server to the Notes client machine's \Lotus\Notes\Data folder. View the file properties of NGPatch.NSF on the Notes client machine and ensure that it is not set to read-only. If so, remove the read-only attribute.

  6. On the Lotus Notes Client machine, run Notes Designer and uncheck the Prohibit checkbox on the Design tab of the following element properties:

    EFM SYNC:
    Folders:
    Real-Time Fax Status
    RightFax Settings
    ...Other:
    Icon
    "Using Database" Document
    "About Database" Document
    ICD ROUTER
    ...Other:
    Icon
    "Using Database" Document
    "About Database" Document

  7. Run the Lotus Notes client and open the RightFax 9.00 Installation Database NGInstal.NSF to upgrade from version 8.7 to version 9.0. See the RightFax Lotus Notes Module Guide for information on running this installation. Complete the upgrade configurations for version 9.0 according to the instructions in the RightFax Lotus Notes Module Guide.

  8. Run the Lotus Notes client and open the RightFax 9.01 Installer database NGPatch.NSF.

  9. Click the Begin/Resume Installation button. Complete the database installation according to the instructions in the RightFax Lotus Notes Module Guide but do not make any changes to the existing configuration settings.

    Important:     When you reach the step that specifies the path to the TEMP folder, ensure that the specified folder is empty, or select a different, empty folder.
     

  10. If applicable, delete the file RF80SYNC.NSF from the Lotus\Domino\Data\RIGHTFAX folder on the Domino server.

  11. Follow the instructions in the RightFax Lotus Notes Module Guide for completing the installation after the last step of the installer has run.

<< Return to ReadMe Contents

Software Fixes in Service Pack 2
 

Captaris Tracking Number

Module

Problem

Solution

49365

API

Faxes generated by the RightFax API with the faxInfo11.lExpiresIn property remain in fax board queue.

Corrected. Faxes now expire at the interval specified.

42958

BoardServer

After a failed transmission smart resume resends the entire fax.

Smart resume only sends pages that have failed or have yet to be transmitted.

48240

BoardServer

When the Human-Answered Fax feature is configured to switch to voice mode when the phone is answered, "Unknown error reported by fax board" is reported.

The Human-Answered Fax feature now correctly switches to voice mode.

48759

BoardServer

Malformed SIP packets cause BoardServer module  to crash when configured for T.38 FOIP faxing.  

Corrected. BoardServer module no longer crashes.

49055

BoardServer

IRQ settings above 9  for the BoardServer module saving as one digit lower than was specified.

IRQ settings for the BoardServer module now save correctly.

49111

BoardServer

The Smart -Resume option on sent faxes failed and resent faxes sent the entire fax instead of only the unsent portion.

The Smart-Resume option now resends only the unsent portion of failed faxes as expected.

49468

BoardServer

Faxes sent using the RightFax API with an expired fax return value hang in a status of "waiting to be sent".

Corrected. Faxes now send as expected.

49528

BoardServer

Attempting to save dialing rules in a multi-BoardServer environment  will cause dialing rules to be overwritten.

Corrected. Dialing rules are no longer overwritten.

49681

BoardServer

CallXpress IPK files fail to process correctly.

Corrected.

50109

BoardServer

Addresses an issue with the Brooktrout SDK, T-1 (robbed-bit) lines and the RightFax BoardServer module that could cause a channel to answer with dead air.

Corrected. Channels now answer as expected.

50122

BoardServer

Fax .IPK files will randomly fail to be parsed by the BoardServer module.

Corrected. Fax .IPK files are now processed as expected.

50126

BoardServer

Some available fax channels remain idle during fax broadcasts using the Production module.

Production fax broadcasts now make use of all available channels as expected.

50260

BoardServer

A fax sent via a remote BoardServer machine may transmit twice under certain circumstances.

Corrected. All faxes sent via remote BoardServers now transmit only once as expected.

50759

BoardServer

Global availability index for fax channels calculated incorrectly resulting in some available fax channels being left unused.

Availability index now calculates correctly making all available fax channels accessible.

50788

BoardServer

"Unknown Error 4/500" on outbound faxes occur with TR1034 robbed-bit digital fax boards.

Corrected. Error no longer occurs.

51003

BoardServer

BoardServer not using all available fax channels resulting in unsent faxes during large-scale fax broadcasts.

Corrected. Availability index now calculates correctly making all available fax channels accessible.

52067

BoardServer

Large-scale SQL database activities performing more slowly than equivalent activities on previous proprietary RightFax database.

Corrected. SQL database speed comparable to earlier versions of RightFax database.

49395

Brooktrout
TR114

Attempting to run voice.exe results in an error.

Corrected. Voice.exe now runs as expected.

47177

Brooktrout
TR1034

Channels cannot be re-mapped when using a T-1 (robbed-bit) line.

Corrected. Channels can now be re-mapped.

49192

Brooktrout
TR1034

Outbound faxes may report "OK" status and zero pages sent.

Corrected. Outbound faxes send as expected.

49498

Brooktrout
TR1034

Configuring Brooktrout TR1034 faxboards for T.38 faxing as per the 9.0 FaxBoard guide results in an error.

Boards can now be configured for T.38 faxing.

49562

Brooktrout
TR1034

TR1034 fax boards configured for robbed-bit T-1 lines may generate an 'unknown error,' resulting in dead-air.

Corrected. Faxes send as expected.

49687

Brooktrout
TR1034

Faxes sent using a TR1034 faxboard are reported as successfully sent yet no pages are transmitted.

Corrected. Transmission now occurs.

 

49821

Brooktrout
TR1034

1034 faxboards using T-1 lines with Human Answered Fax enabled result in an error

Corrected. Enabling Human Answered Fax no longer produces an error.

49880

Brooktrout
TR1034

Faxes cannot be sent using T.38 with E-1 lines and Cisco routers .

Corrected. Faxes send as expected.

50110

Brooktrout
TR1034

TR1034 fax boards configured for robbed-bit T-1 lines may generate an 'unknown error,' resulting in dead-air.

Corrected. Faxes send and receive as expected.

49824

Com API

Users lists sorted by 'UserID' are not returned to the correct sort order  when loaded from a fax server.

Corrected. Users are now returned to the correct sort order.

50112

Com API

After applying feature pack 1, selecting the properties of a fax using a client application built on the 9.0 or earlier API results in an error.

Corrected. Fax properties can now be accessed as expected.

47727

Database module

Running DbUpgrader.exe fails to migrate folders and sub-folders created in FaxUtil.

Corrected. All folders are now migrated.

48747    

Database module

Addresses a compatibility issue with tracking ID's 47950 and 47773 that causes excessive application event logging.

Corrected. Excessive logging no longer occurs.

48652    

Database module

Windows application event log erroneously reports the error ;  "Err#1: [Microsoft][ODBC SQL Server Driver] Connection is busy ..." .

Corrected. Logs no longer occur.

48927

Database module

Fax Reporter datasets return a maximum of 200 records.

Corrected. All records are now returned.

49575    

Database module

Different users are unable to create FaxUtil sub-folders with the same name.