ReadMe.RFsp2

This readme file provides late-breaking or other information that supplements the RightFax documentation. Service packs are the means by which RightFax product updates are distributed from the Captaris Web site. A service pack may contain updates for system reliability, program compatibility, performance improvements, and more. All service packs are cumulative. Each contains new fixes plus all the fixes from previous hot fix and service pack releases.

Important: Before installing any Service Pack or upgrading a RightFax server, you must back up the entire \RightFax directory structure, the fax board directory (usually the \RFBoard folder), and the SQL database for RightFax. To ensure that all necessary files are properly backed up, stop all RightFax services before beginning the backup process.

What is Included in this Service Pack?

Service Pack 2 for RightFax version 9.0 contains numerous updates to the core server components, fax board drivers, and client installation files. In addition, all of the software fixes and new features that were available in Feature Pack 1 for RightFax 9.0 are also included in this Service Pack. Feature Pack 1 includes updates to the RightFax administrative utilities, Lotus Notes clients, and a new SOAP client/server installation. If you have already installed Feature Pack 1 for RightFax 9.0, you do not need to reinstall these features.

The Service Pack 2 installation will overwrite all files associated with the Service Pack, regardless of the dates and version numbers of those same files already installed on your server. In some cases, problems that were resolved with a patch or hotfix that was provided to you by the Captaris Support group may reoccur after you install this Service Pack. If you installed a patch or hotfix that resolved any of the following tracking reports, you must apply an updated version of the patch after installing Service Pack 2:

For more information, or to request an updated version of one of these patches, contact Captaris Product Support Engineering at ProductSupport@Captaris.com.

Contents of the Downloaded Service Pack ZIP File

The downloadable RightFax 9.0 Service Pack 2 ZIP file extracts four separate executable files:

Installing Service Pack 2 on RightFax Servers and Client Computers

This service pack should be installed on all version 9.0 RightFax servers, remote BoardServer computers, IIS servers, Exchange Connector servers, Gateway servers, and client computers on your network. The Service Pack 2 installation will determine the components that have been installed on each of these computers and upgrade them accordingly. This Service Pack installation will only upgrade existing installations of the RightFax 9.0 server and client applications. It cannot be used for new installations of any server or client applications.

Important: Before running this upgrade, if you have one or more Brooktrout TR1034 fax boards installed, you must confirm that the file bos_btcall.cfg in the \RightFax\RFBoard folder is not set to read-only. If it is, remove the read-only attribute from this file prior to installing the service pack. Running the service pack installation with this file set to read-only will fail to properly update the file and the fax boards will not operate.

Follow these steps on each of your organization's 9.0 RightFax servers, remote BoardServer computers, IIS servers, Gateway servers, and client computers. If you are installing Service Pack 2 on a RightFax 9.0 cluster, follow the instructions for installing on a cluster here.

To Install Service Pack 2 on a RightFax 9.0 Cluster

Installing Service Pack 2 Fax Board Drivers

Follow these steps on the RightFax server if it has fax boards installed. If you use remote BoardServer computers, run the fax board drivers update on those computers as well.

Important: When running the Service Pack 2 fax board drivers upgrade, you must be logged in to the server using the same user ID as was used when the original base 9.0 fax board drivers were installed. If you are unable to log in with this user ID, you must re-run the base 9.0 fax board drivers installation using your own login information before installing the Service Pack 2 update.

Updating the RightFax Client Install Folder

The RightFax Client Install folder lets you store the RightFax client installation files on your network so that you can easily run all new RightFax client installations from that location. The installation files in this folder should be used for all new client installations. Existing clients should be upgraded by running the Service Pack 2 executable file directly on each client computer.

Follow these steps on the server where the version 9.0 RightFax Client Install folder resides (described in the RightFax Installation Guide):

Updating the RightFax Administrative Utilities

Important: This update was released with Feature Pack 1 for RightFax 9.0. If you have already installed this update, you do not need to reinstall it for Service Pack 2.

The RightFax Administrative Utilities are installed separately from other RightFax server and client components. Follow these steps to update the RightFax Administrative Utilities on all computers where they are already installed.

Installing the SOAP Server and Client Applications

Important: This feature was released with Feature Pack 1 for RightFax 9.0. If you have already installed this feature, you do not need to reinstall it for Service Pack 2.

The SOAP client/server installation lets RightFax users use the Print-to-Fax feature from any computer with an Internet connection. The SOAP server must be installed on an IIS server running version 9.0 of RightFax Web Access. The SOAP client then accesses RightFax through that server. This provides RightFax functionality to home-office or other remote employees who do not have direct access to your organization's network. There are two components to the SOAP installation: install the SOAP server on the IIS computer running RightFax Web Access, and then install the SOAP client on the remote client computers.

Installing the SOAP Server

Installing the SOAP Client

When you install the SOAP server on the Web Access IIS server, the SOAP client installation file RightFax Client for the Web.exe is installed in the Program Files\RightFax\WebApps\WebUtil\Client Install folder. You must send this file via e-mail, copy it to a removable storage medium, or otherwise make it available to the remote clients. Follow these steps on each remote computer to install the SOAP client:

Using the SOAP Client

After you install the RightFax SOAP client, a RightFax tray icon will appear in the computer's Start bar. Users can access RightFax Print-to-Fax features through the shortcut menu from this icon. Users can also print documents directly to the RightFax Fax Printer (a new printer type that the client installation adds), which prompts for fax addressing information and transmits the document via the RightFax server.

Updating Lotus Notes Gateway Client Computers

Important: This update was released with Feature Pack 1 for RightFax 9.0. If you have already installed this update, you do not need to reinstall it for Service Pack 2.

After you upgrade the RightFax server to version 9.0 Service Pack 2, the Notes update file NGPatch.NSF is copied into the \RightFax\Gateway folder. The steps for applying this update to the Notes Gateway depends on the type of installation you already have. To upgrade Notes, follow only the steps under the heading listed below for your specific installation type.

Caution: If you left files in the temp directory after your last installation, those files must be removed or a different temp directory specified during the install in order for the databases to be updated correctly.

Note: In a clustered Notes environment, documents that are sent while a node is failed over are held in the MAIL.BOX of the server to which the client is connected. When the node on which the Notes Gateway is installed is returned to service, outbound messages are processed according to the settings on the Connections document.

To ensure the previous version files are deleted during the upgrade when running the 9.00 installer and 9.01 installer back-to-back, you should take the following steps

For update instruction for your specific Notes Gateway configuration, click the appropriate setting:

To Update the Full Notes Mail Integration for Existing 9.0 Installations

To Update the Full Notes Mail Integration for Existing 8.7 Installations

To Update the Full Notes Mail Integration for Existing 8.5 Installations

To Update the Minimal Notes Mail Integration for Existing 9.0 Installations

To Update the Minimal Notes Mail Integration for Existing 8.7 Installations

To Update the Minimal Notes Mail Integration for Existing 8.5 Installations

To Update the No Notes Mail Integration for Existing 9.0 Installations

To Update the No Notes Mail Integration for Existing 8.7 Installations

To Update the No Notes Mail Integration for Existing 8.5 Installations

To Update the Full Notes Mail Integration for Existing 9.0 Installations

To Update the Full Notes Mail Integration for Existing 8.7 Installations

To Update the Full Notes Mail Integration for Existing 8.5 Installations

To Update the Minimal Notes Mail Integration for Existing 9.0 Installations

To Update the Minimal Notes Mail Integration for Existing 8.7 Installations

To Update the Minimal Notes Mail Integration for Existing 8.5 Installations

To Update the No Notes Mail Integration for Existing 9.0 Installations

To Update the No Notes Mail Integration for Existing 8.7 Installations

To Update the No Notes Mail Integration for Existing 8.5 Installations

Software Fixes in Service Pack 2

Captaris Tracking Number	Module	Problem	Solution
49365	API	Faxes generated by the RightFax API with the faxInfo11.lExpiresIn property remain in fax board queue.	Corrected. Faxes now expire at the interval specified.
42958	BoardServer	After a failed transmission smart resume resends the entire fax.	Smart resume only sends pages that have failed or have yet to be transmitted.
48240	BoardServer	When the Human-Answered Fax feature is configured to switch to voice mode when the phone is answered, "Unknown error reported by fax board" is reported.	The Human-Answered Fax feature now correctly switches to voice mode.
48759	BoardServer	Malformed SIP packets cause BoardServer module to crash when configured for T.38 FOIP faxing.	Corrected. BoardServer module no longer crashes.
49055	BoardServer	IRQ settings above 9 for the BoardServer module saving as one digit lower than was specified.	IRQ settings for the BoardServer module now save correctly.
49111	BoardServer	The Smart -Resume option on sent faxes failed and resent faxes sent the entire fax instead of only the unsent portion.	The Smart-Resume option now resends only the unsent portion of failed faxes as expected.
49468	BoardServer	Faxes sent using the RightFax API with an expired fax return value hang in a status of "waiting to be sent".	Corrected. Faxes now send as expected.
49528	BoardServer	Attempting to save dialing rules in a multi-BoardServer environment will cause dialing rules to be overwritten.	Corrected. Dialing rules are no longer overwritten.
49681	BoardServer	CallXpress IPK files fail to process correctly.	Corrected.
50109	BoardServer	Addresses an issue with the Brooktrout SDK, T-1 (robbed-bit) lines and the RightFax BoardServer module that could cause a channel to answer with dead air.	Corrected. Channels now answer as expected.
50122	BoardServer	Fax .IPK files will randomly fail to be parsed by the BoardServer module.	Corrected. Fax .IPK files are now processed as expected.
50126	BoardServer	Some available fax channels remain idle during fax broadcasts using the Production module.	Production fax broadcasts now make use of all available channels as expected.
50260	BoardServer	A fax sent via a remote BoardServer machine may transmit twice under certain circumstances.	Corrected. All faxes sent via remote BoardServers now transmit only once as expected.
50759	BoardServer	Global availability index for fax channels calculated incorrectly resulting in some available fax channels being left unused.	Availability index now calculates correctly making all available fax channels accessible.
50788	BoardServer	"Unknown Error 4/500" on outbound faxes occur with TR1034 robbed-bit digital fax boards.	Corrected. Error no longer occurs.
51003	BoardServer	BoardServer not using all available fax channels resulting in unsent faxes during large-scale fax broadcasts.	Corrected. Availability index now calculates correctly making all available fax channels accessible.
52067	BoardServer	Large-scale SQL database activities performing more slowly than equivalent activities on previous proprietary RightFax database.	Corrected. SQL database speed comparable to earlier versions of RightFax database.
49395	Brooktrout TR114	Attempting to run voice.exe results in an error.	Corrected. Voice.exe now runs as expected.
47177	Brooktrout TR1034	Channels cannot be re-mapped when using a T-1 (robbed-bit) line.	Corrected. Channels can now be re-mapped.
49192	Brooktrout TR1034	Outbound faxes may report "OK" status and zero pages sent.	Corrected. Outbound faxes send as expected.
49498	Brooktrout TR1034	Configuring Brooktrout TR1034 faxboards for T.38 faxing as per the 9.0 FaxBoard guide results in an error.	Boards can now be configured for T.38 faxing.
49562	Brooktrout TR1034	TR1034 fax boards configured for robbed-bit T-1 lines may generate an 'unknown error,' resulting in dead-air.	Corrected. Faxes send as expected.
49687	Brooktrout TR1034	Faxes sent using a TR1034 faxboard are reported as successfully sent yet no pages are transmitted.	Corrected. Transmission now occurs.
49821	Brooktrout TR1034	1034 faxboards using T-1 lines with Human Answered Fax enabled result in an error	Corrected. Enabling Human Answered Fax no longer produces an error.
49880	Brooktrout TR1034	Faxes cannot be sent using T.38 with E-1 lines and Cisco routers .	Corrected. Faxes send as expected.
50110	Brooktrout TR1034	TR1034 fax boards configured for robbed-bit T-1 lines may generate an 'unknown error,' resulting in dead-air.	Corrected. Faxes send and receive as expected.
49824	Com API	Users lists sorted by 'UserID' are not returned to the correct sort order when loaded from a fax server.	Corrected. Users are now returned to the correct sort order.
50112	Com API	After applying feature pack 1, selecting the properties of a fax using a client application built on the 9.0 or earlier API results in an error.	Corrected. Fax properties can now be accessed as expected.
47727	Database module	Running DbUpgrader.exe fails to migrate folders and sub-folders created in FaxUtil.	Corrected. All folders are now migrated.
48747	Database module	Addresses a compatibility issue with tracking ID's 47950 and 47773 that causes excessive application event logging.	Corrected. Excessive logging no longer occurs.
48652	Database module	Windows application event log erroneously reports the error ; "Err#1: [Microsoft][ODBC SQL Server Driver] Connection is busy ..." .	Corrected. Logs no longer occur.
48927	Database module	Fax Reporter datasets return a maximum of 200 records.	Corrected. All records are now returned.
49575	Database module	Different users are unable to create FaxUtil sub-folders with the same name.	Different users can now create sub-folders with the same name.
49658	Database module	Fax Reporter datasets do not return 'Today' records.	Corrected. All records are now returned.
50119	Database module	Enterprise Fax Manager doesn't display all users.	All users are now displayed.
49710	DocTransport Module	The DocTransport module crashes when attempting to apply a dialing rule referencing a number in a destination table that is longer than 21 digits.	DocTransport no longer crashes and dialing rule is applied.
49759	DocTransport Module	Stopping the database module while the DocTransport continues to run causes orphaned faxes to be created.	Corrected. Orphaned faxes are no longer created.
49860	DocTransport Module	Extra weight is applied to dialing rule wild-cards.	Corrected. Wildcards are now assigned their correct value.
50166	DocTransport Module	Addresses a compatibility issue with tracking ID's 49687, 49860 that causes the DocTransport module to not write events to the Windows event viewer logs.	Corrected. DocTransport now writes to the event viewer logs.
50254	DocTransport Module	DocTransport module fails to start using Eicon fax board.	Corrected. DocTransport module now starts as expected.
50760	DocTransport Module	When manually stopped, the DocTransport module hangs in a "stopping" state if unable to stop the BoardServer module.	Corrected. DocTransport now logs an error and restarts.
49014/ 49401	Enterprise Fax Manager	"All-Time Send Attempts" and "All-Time Pages Sent" in EFM do not increment.	"All-Time Send Attempts" and "All-Time Pages Sent" in EFM now increment.
42419	FaxUtil	MS Outlook displays error when running FaxUtil, despite Outlook not being configured as the default mail client.	Outlook error no longer occurs.
46132	FaxUtil	Faxes opened with the FaxUtil viewer cannot be forward to another destination.	Corrected. Fax can now be forward from the FaxUtil viewer.
47652	FaxUtil	The scanner button under the attachments tab in the fax information window cannot be selected.	Corrected. Scanner button can now be selected.
47737	FaxUtil	Addresses a compatibility issue with Adobe Acrobat 7 where .PDF formatted faxes cannot be opened using the FaxUtil viewer.	PDF formatted faxes can now be viewed when Acrobat 7 is installed.
49951	FaxUtil	When printing a fax with a status of "Needs Approval", the status of the fax is updated to "Printing" and never returns to "Needs Approval".	Corrected. Faxes now return to "Needs approval" status.
50025	FaxUtil	Error 231 occurs when submitting multiple print-to-fax jobs.	Corrected. Faxes now send as expected
49578	FaxUtil	After upgrading to version 9.0 faxes with the status "duplicate" will not open in FaxUtil.	Duplicate faxes now open as expected.
48631	FaxUtil	When adding an entry to a group from another user's phonebook, if the USER!ENTRY syntax exceeds 17 characters, the entry will not be added correctly.	Corrected. Now supports all necessary characters.
46132	Fax Viewer	The Forward to Fax User option opens the Route dialog box and actually routes the fax.	Forward feature now functions as documented.
47737	Fax Viewer	Fax viewer does not recognize version 7.0 of Adobe Acrobat Reader when opening PDF attachments.	Corrected. Adobe Acrobat Reader 7.0 now supported in Fax Viewer.
50076	Installation	SQL script error displayed when subfolder names existed.	Installation now correctly uses subfolders without displaying error message.
47054	PDF	Faxes sent using the PDF module contain double-byte characters fail to convert.	Corrected. Faxes are now converted.
49878	PDF	Postscript generated faxes are reduced in size by approximately 25%.	Corrected. Reduction no longer occurs.
48383	Production	Notifications of successfully printed jobs fail to be generated when using {{notifyhost}} with the {{type print}} command.	Notifications are now generated.
49459	RightFax Tray Icon	Jobs sent using print-to-fax create verbose logging to the Windows event viewer application log.	Corrected. Verbose logging no longer occurs.
49783	RightFax Tray Icon	After setting the tray icon fax client to not load on startup, you cannot reenable loading on startup.	Fixed. The check box to reenable loading the tray icon on startup now works as expected.
47468	Server Module	"Invalid cursor state (ODBC SQL Server driver)" error during database maintenance cycle.	Corrected, error no longer occurs.
48516	Server Module	Scheduled faxes are not queued based on priority.	Faxes are now queued based on priority.
48798	Server Module	Automatic fax forward to new number on receipt does not use the default billing code.	Corrected. Default billing code(s) now included when auto-forwarding to a new fax number.
47468/ 48981	Server Module	Nightly maintenance displays critical error for Enterprise Integration servers.	Error no longer occurs.
49187	Server Module	Address a compatibility issue with tracking ID 47297 that causes inbound fax routing through an e-mail gateway to fail.	Corrected. Inbound faxes now route through e-mail gateways.
49367	Server Module	Auto-forwarding to a RightFax group fails when the total number of group members exceeds 42 or the total members equals 42 and the combined number of characters for all member names exceeds 85.	Corrected. Auto-forwarding now works as expected.
49423	Server Module	Enabling call grouping and/or smart resume cause erroneous event logging errors: CRFTableInfo::FillRecord(): FillColumn failed for "handle" and DPC:Error (-1) reading history set from fax 0x2002D24.	Corrected. Event log errors no longer occur.
49430	Server Module	Auto-forwarding to a RightFax group triggers excessive event logging errors.	Corrected. Event log errors no longer occur.
49473	Server Module	Faxes failing to queue correctly according to their priority settings.	Faxes now queue according to their priority as expected.
49747	Server Module	Fax status not reporting the number of pages back on large-scale fax transmissions.	Fax status now correctly reports the number of pages back information.
49760	Server Module	Failed faxes due to a dialing rule that disallowed faxes to the specified fax number not reporting back to the user as "failed."	Failed faxes of this type now report their status back to the user as expected.
50201	Server Module	Faxes routed from one 9.0 server through another 9.0 server using a dialing rule report the incorrect fax channel.	Faxes routed between 9.0 servers now report the outbound fax channel correctly.
50828	Server Module	Fax Server module and DocTransport modules will not start if the RightFax database is "in recovery"	Corrected. Modules now start regardless of database recovery state.
47783	SMTP Integration	Faxes delivered via the SMTP gateway generate erroneous logging in the Windows application event log.	Corrected. Erroneous logs no longer occur.
48065	SMTP Integration	The gateway 'From Message' field is ignored when faxes are sent through the 'Default' user account.	Corrected. Notifications are now sent on behalf of the address or account configured in the 'From Message' field.
50048	SMTP Integration	HTML conversions using the SMTP gateway produce blank pages, which are dropped and only a cover sheet is sent.	Corrected. HTML conversion work as expected through the SMTP gateway. Note that the HTML conversion does not work when using Internet Explorer version 6 SP1, only versions prior to SP1.
48756	Stand Alone Fax	Faxes sent using Brooktrout TR1034 faxboards with DTMF routing are never queued.	Corrected. Faxes now send.
45830	Web Access	Help incorrectly describes how to acces another user's mailbox for whom you are a delegate.	To access a mailbox for which you are a delegate, you must re-login and use the delegate option on the Web Access Login page.
47886	Web Access	Web Access generates authentication error when accessing localized SQL database.	Corrected collation error.
48172	Web Access	Unreadable text occurs when the 'Notes' and 'To Name' fields are populated using a Greek regional input settings.	Text is now legible.
48492	Web Access	Billing codes cannot be added to received faxes.	Billing codes can now be added to received faxes.
49439	Web Access	Web Access client ignores the 'disallow fax annotations' permission set per user in Enterprise Fax Manager.	Web Access now reflects the permission setting.
49763	Web Access	The first three folders displayed in Web Access do not display folder names when language not set to English.	Folders now correctly display names for all language settings.
50018	Web Access	HTML links to the Web Access server in e-mail notifications of received faxes, display "Page not found" errors.	This problem has been corrected, but requires that you change a registry key on the RightFax server: Navigate to the registry key: HKLM\Software\RightFax\FaxServerValueName: REG_SZ: WebLinkURL The defualt value is: http://{WebServer}/WebUtil/ Captaris.Web.Client/main.htm?Action= ShowDocument({handle})&Server={RFServer} Change to: http://{WebServer}/WebUtil/ main.htm?Action=ShowDocument ({handle})&Server={RFServer}
47426	WorkServer	Changing the default location of the \rightFax\Image directory causes conversion failure or removal of attachments.	Conversion failure and removal of attachments no longer occurs.
48886	WorkServer	MS Word documents may fail in conversion.	MS Word documents now convert as expected.
49765	WorkServer	Billing code import commands fail to work as documented.	Corrected. Billing code import commands A, C, and D, now all operate as documented.
50100	WorkServer	Faxed .PCL documents are skewed during conversion	Faxed .PCL documents are no longer skewed.

Documentation Additions and Corrections for Service Pack 2

New versions of the RightFax documentation have been updated for RightFax 9.0 Feature Pack 2. Although the Feature Pack installation will not make any changes to the guides in your RightFax\Docs folder, the new versions of the documentation are available for download from the same Web page where you downloaded the Feature Pack installation. All of the updated guides that have changes listed in this section are available for download.

RightFax 9.0 Administrators Guide

RightFax 9.0 Fax Board Guide

RightFax 9.0 Installation Guide

RightFax 9.0 Integration Module Guide

New Product Features from Feature Pack 1

Additional SQL Server Support

Added Support for SQL 2000 Enterprise Edition both standalone and in clustering environments. See RightFax Installation Guide Pages 9-10.

Additional Fax Board Support

Added support for up to four Brooktrout TR1034 boards per chassis for all supported TR1034 models. See RightFax Fax Board Guide pages 34-35.

RightFax now supports up to 120 channels per DocTransport/BoardServer module. See RightFax Administrator's Guide page 49.

Remote Print-to-Fax Client Using the SOAP Protocol

The SOAP client/server installation lets RightFax users use the Print-to-Fax feature from any computer with an Internet connection. The SOAP server is installed on an IIS server on your network, and then the SOAP client then accesses RightFax through that server. This provides RightFax functionality to home-office or other remote employees who do not have direct access to your organization's network. See Installing the SOAP Server and Client Applications for instructions on installing this new feature.

Support For Arabic Language Character Set

Added support for ANSI code page 1256 (Arabic) to support Arabic characters in fax documents. See RightFax Installation Guide pages 10-11.

New Web Access Features

Added support for several additional annotation types in the RightFax Web Access fax viewer. See the RightFax Web Access online help.

New Notes Features

Fax failure message are now handled in the domain of the mail router and its DELIVERY FAILURE message. More details are now provided in fax failure messages.

Software Fixes from Feature Pack 1

Captaris Tracking Number	Module	Problem	Solution
46928	BoardServer	When using Least-Cost Routing rules with the "Send via Fax Server" option, FaxUtil reports "unknown error," but the fax sends correctly.	This error message no longer appears.
47673	BoardServer	Dialing rules strip non-dialable characters such as - and ( ) in phone numbers instead of correctly stripping digits and ignoring the non-dialable characters.	The dialing rules now correctly ignore non-dialable characters and strip only the phone number digits.
47719	BoardServer	On Business Integration servers with only one channel enabled, all outbound faxes fail with the status "Scheduled to be Sent" or "Waiting to be Sent."	Faxes now send as expected on servers with this configuration.
47954	BoardServer	When the Human-Answered Fax feature is configured to switch to voice mode when the phone is answered, "Unknown error reported by fax board" is reported.	The Human-Answered Fax feature now correctly switches to voice mode.
47965	BoardServer	The TTI line was not being properly added to outbound faxes when using a Brooktrout TruFax 200 uPCI fax board.	When using a Brooktrout TruFax 200 uPCI fax board, TTI lines are now correctly added to outbound faxes as expected.
46695	Database Module	RightFax 9.0 and RightFax Workflow Wizard 1.5 displaying incompatibility issues.	RightFax 9.0 and RightFax Workflow Wizard 1.5 now functioning compatibly.
46734	Database Module	Unable to log into fax server after 2 AM maintenance time.	Corrected maintenance issue allowing RightFax logon as expected.
47130	Database Module	Daily maintenance deletes all fax image files on RightFax 9.0 Business servers.	Corrected. Daily maintenance no longer deletes fax image files.
47544	Database Module	Billing codes not displaying correctly or searchable through FaxUtil.	Corrected. Billing codes now display as expected.
48048	Database Module	Under specific circumstances, sending multiple faxes simultaneously causes SQL deadlock errors in RightFax.	Corrected so that deadlocking errors no longer appear under test conditions.
46828	DBPurge.exe	In DBPurge.exe, there is no specific option to purge GenMailMsg.	An option to purge GenMailMsg has been added to DBPurge.exe.
47818	DBPurge.exe	Dbpurge.exe fails to purge work requests.	Work requestes can now be purged with DBPurge.exe.
47795	Enterprise Fax Manager	Enterprise Fax Manager version 9.0 stops unexpectedly when attempting to configure a WorkServer module on a version 8.x RightFax server.	Enterprise Fax Manager version 9.0 now allows you to configure a WorkServer module on a version 8.x RightFax server.
46868	Exchange Connector	Microsoft Outlook stops unexpectedly when receiving a fax into Outlook with both the RightFax 9.0 client and McAfee 8.0i Enterprise installed.	Corrected. Microsoft Outlook operated as expected when both of these applications are installed.
43438	FaxAge.exe	Faxage.exe reports that it is not a valid win32 program.	Corrected. FaxAge.exe runs as expected.
32217	FaxUtil	Spanish help for embedded codes mistranslated.	The help translation was corrected.
32218	FaxUtil	Spanish help for "Hold for Preview" feature mistranslated.	The help translation was corrected.
46135	FaxUtil	The "Refuse Distributions" option for members of groups that had the option could not be enabled, gave error message.	The "Refuse Distributions" option can now be toggled without error message.
46687	FaxUtil	The option View > New Faxes displays a blank screen.	This option now correctly displays only faxes that have not been viewed.
46985	FaxUtil	When FaxUtil fax list is opened, the oldest fax is always highlighted, despite settings.	The fax that is highlighted upon opening FaxUtil is now correctly determined by display settings.
47457	FaxUtil	After upgrading to version 9.0 faxes with the status "duplicate" will not open in FaxUtil.	Duplicate faxes now open as expected.
47094	GammaLink Adapters	PDF attachments using fine mode (200 x 200 dpi ) are received at 200 x 100 dpi when sent through GammaLink fax boards.	Fine mode setting corrected on GammaLink fax boards.
45104	Notes Client	Faxes sent via iNotes leave multiple entries in the fax send log.	Each sent fax now logged only one time.
46588	Notes Client	Misaddressed faxes that are corrected and resent retain the status "in process" in the fax send log.	These faxes are now updated in the send log as "sent."
46809	Notes Client	After upgrading from 8.x to 9.0, administrators are not able to edit some synchronized user accounts because complete user account name not synched.	The complete user name is now synchronized and editing is possible.
47821	Notes Client	Unable to change the Notes mail integration by using the Update Mail Integration button in the connections document.	This feature now lets you update the Notes Mail Integration type.
44421	Notes Gateway	Failed fax notifications do not work when sending to multiple addresses.	Corrected. Failed fax notifications now work as expected.
46522	Notes Gateway	E-mail messages submitted to the RightFax Mail Router with multiple fax recipients results in multiple History.txt files being appended to the fax send logs in the EFM Sync database.	Only one History.txt file appended as expected.
47728	Notes Gateway	With a Minimal Mail Integration, when synchronizing users from Notes to RightFax the Notification Address/Info field is empty.	This field now populates correctly during synchronization with the Minimal Notes Integration.
46824	SAP	SAP Gateway sends unusable notification information.	Notifications through the SAP Gateway corrected.
46234	SecureDocs	A secure PDF sent via Certified Delivery can be opened without a password.	Corrected. Password now required on secured PDFs.
47777	SecureDocs	Sending SecureDocs from Outlook only creates empty SecureDoc recipient mailboxes .	SecureDocs mailboxes now correctly populated with the sent document.
1195	Server Module	Autoforward feature does not copy the fax history.	The fax history is now included with documents forwarded with the autoforward feature.
46285	Server Module	Cannot send a fax through the HPFAX queue if the user account does not already exist.	A new RightFax user account is now created automatically based on the user's NT login.
47478	SMTP Integration	SMTP Gateway strips all attachments from outbound faxes.	Attachments now retained as expected when sent via SMTP Gateway.
47611	SMTP Integration	E-mail messages submitted through the SMTP Gateway do not word-wrap.	E-mail messages submitted through the SMTP Gateway now word-wrap as expected.
46167	Web Access	Attempting to view an SMS message through Web Access causes error message.	Corrected. SMS messages can now be viewed through Web Access.
46236	Web Access	Web Access fails to check a RightFax user's permission settings.	Web Access now restricts user activity based on the RightFax permissions settings.
46890	Web Access	E-mail notifications of documents received into Web Access include incorrect hyperlink to document.	Corrected hyperlink to correctly point user to their received document.
47044 47045 47046 47051	Web Access	Some text in the localized versions of Web Access was mistranslated.	Translations corrected.
47738	Web Access	Forwarding a fax to a new destination through Web Access drops all body pages and sends only the cover page.	Forwarded faxes now include body pages as expected.
47814	Web Access	Zooming and scrolling in the Web Access fax viewer frame causes faxes to become unviewable until next login.	Image display errors corrected.
46570	WorkServer Module	Active Directory synchronization does not work with more than one Organizational Unit.	Active Directory synchronization now supports more than one Organizational Unit.
46574	WorkServer Module	Group membership changes are ignored when synchronizing with Active Directory.	Group membership changes are now retained when synchronizing with Active Directory.
47789	WorkServer Module	PDF conversion causes WorkServer error (LGSD:Library Already Loaded ).	Corrected. PDF conversion no longer prompts WorkServer error message.
47963	WorkServer Module	FileNet OEM WorkServers do not convert HTML cover sheets.	FileNet OEM WorkServers now convert HTML cover sheets as expected.

The following software fixes were released for RightFax 8.7 Service Pack 3, and are also incorporated into RightFax 9.0 Feature Pack 1:

Captaris Tracking Number	Module	Problem	Solution
39839	Alerting	Fax channel monitoring reports error when last channel is selected. Monitors incorrect channels numbers.	Fax channel monitoring correctly monitors fax channels.
41470	BoardServer	When analog TR1034 fax boards are in use, the BoardServer does not correctly process DTMF digits for routing.	The BoardServer now processes DTMF digits for routing.
41767	BoardServer	The BoardServer module crashes if a dialing rule to disallow sending is listed after but matches the pattern of a previous rule.	The described behavior no longer occurs. Dialing rules are executed as expected.
42097	BoardServer	The file Callctrl.cfg includes incorrect syntax for the num_rings parameter.	This parameter has been corrected in Callctrl.cfg.
43357	BoardServer	Running the BoardServer module in debug mode through EFM pushes CPU usage to 100%.	Debug error corrected.
44160	BoardServer	ECM setting for Brooktrout boards stays enabled even if disabled in the BoardServer configuration application.	ECM setting now reads correct setting from the BoardServer configuration application as expected.
40068	Brooktrout TR1034	When restarting a RightFax server installed on a Compaq machine (e.g. DL380 G3), running Compaq's Surveyor utility with Windows 2003 Server, and Brooktrout TR1034 fax boards installed, the server hangs.	Hang on reboot problem resolved.
41948	Brooktrout TR1034	TR1034 boards configured for PRI-E1 have the pcm_law parameter configured incorrectly.	This parameter is now correctly configured as "alaw" instead of "mulaw."
41951	Brooktrout TR1034	Deactivating one or more channels on the TR1034 (PRI) is not reflected correctly in callctrl.cfg.	This value is now correctly written to Callctrl.cfg.
42242	Brooktrout TR1034	TR1034 analog channels report as "Offline Permanently" when in the same machine as digital TR1034 boards configured as PRI-ISDN.	TR1034 analog channels now function properly when in the same machine as digital TR1034 boards configured as PRI-ISDN.
42841	Brooktrout TR1034	TR1034 will not dial more than 24 digits.	Corrected. Unlimited dialing characters supported.
44021	Brooktrout TR1034	TR1034 BRI boards fail to receive faxes via the Siemens HiPath PBX.	TR1034 BRI boards now correctly receive faxes via the Siemens HiPath PBX.
44089	Brooktrout TR1034	Frequent channel reset failures on inbound faxes when running one or more TR1034+P4-4L boards with RightFax 8.7 FP1 with IBM Series 235.	Channel reset problem resolved.
44220	Brooktrout TR1034	DTMF routing for a fax channel with the option "Initial Speech" set requires users to wait for the entire voice greeting to end before the system will accept entered digits.	Routing digits can now be entered at any time during the voice prompt.
44271	Brooktrout TR1034	Eccdlld.dll file not found error when running voice.exe for the TR1034 board.	Voice.exe now finds eccdlld.dll as expected.
37114	ChgUser.exe	When running ChgUser.exe and the NONTSECURITY keyword is used in the command line, the "Stamp Pages of Received Faxes with Audit Stamp" option is enabled in the user record.	The NONTSECURITY keyword in ChgUser.exe no longer automatically enables the "Stamp Pages of Received Faxes with Audit Stamp" option.
41293	E-mail Gateways	After a Satellite Server is bumped, the cc:Mail, MS Mail, Groupwise, and SMTP E-mail Gateways are unavailable for install.	Bumping a Satellite Server now makes these e-mail Gateways available.
42833	Embedded Codes	After upgrading from RightFax 7.2 to RightFax 8.7, some embedded codes (such as NEWDEST) inappropriately generate a fax cover sheet.	Embedded codes no longer inappropriately generate fax cover sheets.
42217	Enterprise Fax Manager	Selecting the option "Disallow Fax Annotation" also disables the ability to print, forward, route, and more.	Selecting the option "Disallow Fax Annotation" no longer affects other user permissions.
35668	Exchange Gateway	The option to "Break up Large Faxes" sends faxes above the specified page limit.	The option to "Break up Large Faxes" now correctly sends faxes at the specified page limit.
42103	Exchange Connector	Faxes routed to e-mail via the Exchange connector use full path to the attachment for the file name, which made the file unreadable by certain devices.	Faxes routed to e-mail via the Exchange connector no longer include the full path in the file name.
44119	Exchange Connector	Exchange 5.5 displays warnings for every processed fax if you have Message Tracking enabled on the connector.	Problem fixed. Warning messages no longer appear.
44963	Exchange Connector	Microsoft Exchange System Manager crashes when adding a user that is not in the Users container on the Delivery Restrictions tab.	This action no longer crashes Microsoft Exchange System Manager.
41685	Fax Control	Print-to-Fax on a file with a long file name (150 characters or higher) fails.	Print-to-Fax on files with long file names (150 characters or higher) work as expected.
41973	Fax Control	JPEG files converted to fax format appear small and compressed.	JPEG files now convert to fax format as expected.
45057	Fax Control	When using the Quick Fax/Broadcast feature, users can change phonebook entries even when not assigned this permission.	Quick Fax/Broadcast feature now correctly blocks users from changing phonebook entries if they are not assigned this permission.
30461	Fax Reporter	In Fax Reporter, the Folder column in the Faxes table is not populated correctly.	Folder column in the Faxes table now reports folder names as expected.
31869	Fax Reporter	FaxReporter misreports scheduled send time in the FaxSendDateTime column if a fax was delayed.	Delayed faxes now correctly report the scheduled send time in the FaxSendDateTime column.
42209/ 44020	Fax Reporter	Fax Reporter data does not refresh if the network protocol is set to TCP/IP and then changed to either Named Pipes or Automatic Selection.	Fax Reporter data now correctly refreshes if network protocol setting is changed.
41543	Fax Server	"Fax not viewed or printed" notifications are always sent to the Group Administrator when users route faxes to an E-mail Gateway, even if option for no notifications is selected.	The option for to disable notifications to the Group Administrator now works as expected.
44243	Fax Server	Applying Tracks patch 40069 causes files to be routed in 8.3.3 file format instead of an 8.3 format.	Applying Tracks patch 40069 now correctly causes files to be routed in 8.3 format.
42494	Fax Status	Fax Status application crashes when viewing the status of a fax channel transmitting at V.34.	Fax Status application no longer fails when viewing v.34 transmissions.
41673	FaxUtil	Odd-sized tiff images, when sent as file attachments, fail to convert.	Attached tiff images convert as expected.
41682	FaxUtil	FaxUtil will not run if no RightFax server name was specified during client installation.	Leaving the RightFax server name blank during installation no longer causes FaxUtil to fail.
41742	FaxUtil	After closing the Phonebook window, faxes appear to lose their corresponding filter information (sent/received, to/from/file, etc.). Deleting one of these faxes causes FaxUtil to appear to perpetually delete faxes.	The described behavior no longer occurs and deleting faxes works as expected.
41822	FaxUtil	FaxUtil folders default to the order they were created, even if alphabetical order is specified.	FaxUtil folders now correctly display in alphabetical order.
41890	FaxUtil	FaxUtil lists the same fax repeatedly after opening the Fax Viewer, forwarding to new number, and then using the phonebook to select a recipient.	Corrected so that no duplicate fax entry is displayed.
43987	FaxUtil	FaxUtil lists the same fax repeatedly after opening the Fax Viewer, forwarding to new number, and then using the phonebook to select a recipient.	Corrected so that no duplicate fax entry is displayed.
44707	FaxUtil	Faxes that are in the "Needs Approval" status will not go back to that status after printing. Status stays as "Printing" indefinitely.	After printing a fax in the "Needs Approval" state, fax returns from status "Printing" to status "Needs Approval."
44833	FaxUtil	Attached text files that contain tab characters do not word wrap correctly on conversion to fax format.	You can now customize the maximum number of characters per line. Navigate to the registry key HKEY_LOCAL_MACHINE \Software\Rightfax\Workserver\WorkSrv#, add a new DWORD registry called WordWrapTextLength, and set the data for this new value to the maximum number of characters per line (e.g. 76). After adding this registry value, Open the WorkServer configuration application and select the option Use PCL Converter for Text Files. Then, restart the services.
45841	FaxUtil	When attempting to send a fax to an Outlook 2003 MAPI phonebook contact, FaxUtil generates a Dr. Watson error. Occurs only when an Outlook 2003 client has "Use cached exchange mode" enabled.	Error no longer occurs.
43661	FileNet Connector	The connector fails to process jobs from multiple source servers.	The connector now supports job processing from multiple servers as expected.
41854	Human-Answered Fax	Selecting the option "Always start each call in voice mode" causes the fax board to automatically hang up after 12 seconds on outbound calls.	Selecting the option "Always start each call in voice mode" no longer causes the fax board to automatically hang up.
42503	Human-Answered Fax	The Human-Answered Fax feature, using TR1034 analog boards with the "Always start" option enabled, reports status "OK" when dialing times out without an answer.	Faxes now correctly report status "No answer at fax number."
42534	Human-Answered Fax	The Human-Answered Fax feature, using TR1034 analog boards with the "Always start" option enabled, reports status "OK" when a busy signal is encountered.	Faxes now correctly report status "Busy."
32530	ImpUser.exe	The last entry in a .csv file fails to import unless a carriage return follows.	Fixed so that carriage return is no longer required.
33203	ImpUser.exe	All users exported from RightFax and re-imported using ImpUser .exe have "Delete After Routing" option enabled.	ImpUser.exe now correctly retains "Delete After Routing" setting.
41750	Mimesend	Mimesend fails to send to all recipients if any single recipient in a particular group has a bad e-mail address.	Mimesend now ignores only the bad e-mail addresses and sends to all others as expected.
41611	Notes Gateway	Under certain circumstances, user synchronization between Notes and RightFax was incorrectly synching changes to Notes users with the RightFax server when synchronization was specifically set to only flow from RightFax to Notes.	Corrected directional synchronization error.
37666	ODBCSync.exe	When synching a new user into a group whose name contains a space, the new user is not created in RightFax.	RightFax now correctly reformats the group name, replacing spaces with underscore characters, and adds the user to the new group.
39682	ODBCSync.exe	When synching a new user whose name contains a space, the new user created with an underscore replacing the space as expected, but re-running ODBCSync.exe will generate arror and fail to update these users.	Importing user names with spaces no longer generates error and updates as expected.
40310	ODBCSync.exe	RightFax IDs that have been created with ODBCSync.exe and had a source ID more than 21 characters long fail to update when re-running ODBCSync.exe.	Importing user names with more than 21 characters no longer generates error and updates as expected.
41814	Outlook Advanced Form	The "Delay Send" option on the Outlook Advanced form shows the Date field twice instead of Date and Time.	The "Delay Send" option on the Outlook Advanced form now correctly shows Date and Time fields.
43610	Outlook Advanced Form	Some faxes appear blank when viewed with the Outlook Advanced Form with Outlook 2003.	All faxes now display as expected.
43913	Outlook Advanced Form	Outlook 2003 terminates unexpectedly when opened minimized and custom user variables exist with Outlook Extensions installed.	Outlook 2003 no longer terminates when minimized and then closed.
45705	Outlook Advanced Form	Outlook hangs when receiving a fax in Outlook with McAfee 8.0i enterprise installed.	Outlook no longer hangs on receiving a fax.
31969	PDF	PostScript documents that contain the PostScript command "setpagedevice" fail conversion to fax format for transmission.	The PostScript command "setpagedevice" is now processed correctly and does not cause fax conversion failure.
41573	PDF	Adobe 6 PDF images acquired using TWAIN scanners shrink to 1/3 original size.	Adobe 6 images now attach at full size.
41676	PDF	Compressed PDF file fails conversion.	Compressed PDF files convert as expected. Requires SSA NativeDocControl PDF,2 for WorkServer.
42263	PDF	PDFs with embedded Asian fonts convert incorrectly to fax format.	Asian fonts now convert to fax format as expected.
42693	PDF

Chapter	8, "Creating RightFax Users"
Section	"Unprotected Mailbox"
Page	104
Error	The documentation fails to mention that the unprotected mailbox user permission allows other users to manipulate delete faxes.
Resolution	A note regarding this has been included in the Administrator's Guide.

Chapter	4, "Configuring the WorkServer Modules"
Section	"Xerox Configuration"
Page	39
Error	The guide states that information about Xerox Connector for RightFax 9.0 can be found in a PDF file on the installation CD.
Resolution	This documentation is not included on the installation CD. For information on this product, contact your RightFax dealer.

Chapter	4, "Configuring the WorkServer Modules"
Section	"Telephony server routing"
Page	33
Error	The guide fails to warn that enabling telephony server routing on a WorkServer disables all other WorkServer activities.
Resolution	Any WorkServer that has telephony server routing enabled will be dedicated to telephony routing only and all other WorkServer activities will be ignored. For this reason, you must have configured at least one WorkServer that is not assigned to perform telephony routing and that performs all other required WorkServer activities.

Chapter	5, "Configuring the DocTransport and BoardServer Modules"
Section	N/A
Page	N/A
Error	No mention is included in the guide that the BoardServer module must be initialized by the DocTransport module or else faxes will fail to schedule for transmission.
Resolution	The BoardServer module should never be stopped and restarted manually. In all cases, you should stop and restart the DocTransport module which will automatically also stop and properly reinitialize restart the BoardServer module.

Chapter	5, "Configuring the DocTransport and BoardServer Modules"
Section	"Running DocTransport and BoardServer Services on Remote Computers"
Page	75
Error	No mention is included in the guide that if the DSN for the SQL database has been changed on the main RightFax server it must also be changed on the remote BoardServer.
Resolution	If you have changed the default DSN for the SQL connection on the main RightFax server, you must manually change the DSN on the remote BoardServer computer to match the DSN on the server.

Chapter	3, "Brooktrout Digital Fax Boards"
Section	"Download firmware to the Brooktrout TR1034"
Page	16
Error	Step 1 instructs you to change to the RightFax\RFBoard folder.
Resolution	In step 1 you must change to the RightFax\RFBoard\Boston folder.

Chapter	3, "Installing the RightFax Server Software"
Section	"To configure SQL Server for RightFax Web Access"
Page	27
Error	Steps 1 and 2 instruct you edit a file called Captaris.RightFax.RemotingService.exe.config.
Resolution	If you have installed Feature Pack 1 for RightFax 9.0, this file name has been changed to RightFax.API.Remoting.Service.exe.config.

Chapter	14, "Including the Same Files and Commands in Many Documents "
Section	"Understanding Include Files"
Page	83
Error	The documentation provides an incorrect example of FCL code- {{font times new roman 12}}.
Resolution	The example has been updated to include the correct syntax in the Integration Module Guide. {{font "times new roman" 12}}

Chapter	9, "Creating FCL Documents"
Section	"Example FCL Documents"
Page	52
Error	The documentation provides an incorrect example of FCL code- {{font times new roman 12}}.
Resolution	The example has been updated to include the correct syntax in the Integration Module Guide. {{font "times new roman" 12}}

RightFax 9.0 Service Pack 2 Readme

Contents

What is Included in this Service Pack?

Contents of the Downloaded Service Pack ZIP File

Installing Service Pack 2 on RightFax Servers and Client Computers

To Install Service Pack 2 on a RightFax 9.0 Cluster

Installing Service Pack 2 Fax Board Drivers

Updating the RightFax Client Install Folder

Updating the RightFax Administrative Utilities

Installing the SOAP Server and Client Applications

Installing the SOAP Server

Installing the SOAP Client

Using the SOAP Client

Updating Lotus Notes Gateway Client Computers

To Update the Full Notes Mail Integration for Existing 9.0 Installations

To Update the Full Notes Mail Integration for Existing 8.7 Installations

To Update the Full Notes Mail Integration for Existing 8.5 Installations

To Update the Minimal Notes Mail Integration for Existing 9.0 Installations

To Update the Minimal Notes Mail Integration for Existing 8.7 Installations

To Update the Minimal Notes Mail Integration for Existing 8.5 Installations

To Update the No Notes Mail Integration for Existing 9.0 Installations

To Update the No Notes Mail Integration for Existing 8.7 Installations

To Update the No Notes Mail Integration for Existing 8.5 Installations

Software Fixes in Service Pack 2

Documentation Additions and Corrections for Service Pack 2

RightFax 9.0 Administrators Guide

RightFax 9.0 Fax Board Guide

RightFax 9.0 Installation Guide

RightFax 9.0 Integration Module Guide

New Product Features from Feature Pack 1

Additional SQL Server Support

Additional Fax Board Support

Remote Print-to-Fax Client Using the SOAP Protocol

Support For Arabic Language Character Set

New Web Access Features

New Notes Features

Software Fixes from Feature Pack 1