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README for Alchemy 8.0 SP3

February 2006

Captaris, Inc.
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This document contains installation instructions and a list of fixed defects for Alchemy 8.0 Service Pack 3.

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  CONTENTS
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1. Installation
2. Fixed Defects
3. Contacting Technical Support
4. Technical Notes
5. Training


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1. Installation
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When installing this service pack you should install the included components in the following order:

1. Alchemy Content Management Server
2. Alchemy Web Engine
3. Alchemy Web Application
4. Alchemy Content Management Suite desktop applications


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2. Fixed Defects
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Issue 001: In First Viewer, Adobe 7.0 PDF files appear incorrectly or as a blank page. (51227)

Resolution: Fixed


Issue 002: PDF files appear as blank pages in both the Alchemy LAN and Web clients. (51273)

Resolution: Fixed


Issue 003: You cannot perform an adjacent search on a PDF file that has undergone an OCR operation. (51299)

Resolution: Fixed


Issue 004: You cannot view PDF files created using the Adobe 6.01 paper capture plugin. (51300)

Resolution: Fixed


Issue 005: PDF pages larger than 8.5 X 11 that are viewed in First Viewer are being truncated to 8.5 X 11 in size. (51359)

Resolution: Fixed


Issue 006: Viewing a specific PDF file in Alchemy generates an intermittent Unspecificed error. (51504)

Resolution: Fixed


Issue 007: Not all pages of a multipage PDF file appear when viewed in First Viewer. (51552)

Resolution: Fixed


Issue 008: First Viewer is using incorrect fonts when viewing PDF files. (52202)

Resolution: Fixed


Issue 009: The first page of a PDF file, which is also a signaute page, appears as a blank page when viewed in Alchemy. (52226)

Resolution: Fixed


Issue 010: A large Alchemy DataGrabber run that contains PDF files causes Alchemy Administrator to close. (52435)

Resolution: Fixed


Issue 011: The pages of certain PDF files appear blank when viewed in Alchemy. (53402)

Resolution: Fixed


Issue 012: In Alchemy Administrator, the build operation fails when it attempts to delete files in a database that contains unbuilt documents. (53672)

Resolution: Fixed


Issue 013: The OCR operation in Alchemy hangs on Group 4 fax files generated by RightFax. This in turn causes Alchemy to stop responding. (53156)

Resolution: Fixed


Issue 014: Attempting to OCR Group 31d fax files generated by RightFax causes Alchemy to stop responding, stopping the OCR operation. No error messages are generated until after you abort the OCR operation. (52990)

Resolution: Fixed


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3. Contacting Technical Support
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Please refer to our web site for a complete listing of Technical Training Session dates.

Technical Support may be reached at:

Captaris, Inc.
6025 South Quebec Street, Suite 260
Englewood, Colorado 80111
E-mail:  support@captaris.com 
Tel:     +1 520.320.7070
Web:     www.captaris.com

When contacting Technical Support, please provide the following information:

- Your contact information:

  - Name
  - Company Name
  - Mailing Address
  - Telephone Number
  - Fax Number
  - E-mail address
  - Product Name

For Alchemy:

- Product Release and Build Number (Listed in Alchemy Build under About Alchemy Build in the Help Menu)

- Product Serial Number (Listed in Alchemy Build under About Alchemy Build in the Help Menu)


For Alchemy Server and Alchemy Web:

- Product Release and Build Number. For Alchemy Server, listed under the License tab on the Alchemy Server Properties dialog box. For Alchemy Web Engine, listed on the Properties page in the Major and Minor License numbers.)

- Product Serial Number. For Alchemy Server, listed under the Server tab of the Alchemy License Manager. For Alchemy Web, listed under the Alchemy Web tab of the Alchemy License Manager.)

- computer configuration (the number of computers used in the Alchemy Web installation)


General:

- Operating System

- Scanner make and model number (if applicable)

- Description of Problem (what steps led up to the error message)

- Any Error Messages


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4. Technical Notes
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For information regarding current versions of Alchemy products, please refer to the customer KnowledgeBase located at http://www.captaris.com | Support | KnowledgeBase.


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5. Training
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Please refer to  http://www.captaris.com/training for a list of Technical Training Session dates.