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README for Captaris Alchemy Release Scripts for Ascent Capture

December 2006

Captaris, Inc.
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This document contains a list of new features, late-breaking developments not included in the documentation for these products, fixed defects, and any known issues and their work-arounds.

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  CONTENTS
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1. Known Issues
2. Resolved Issues
3. Contacting Technical Support
4. Technical Notes
5. Training


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1. Known Issues
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Issue 001: When publishing a script in Kofax Ascent Capture Administrator you may receive the following C++ error when exiting the application:

Runtime Error!
This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

The above error message is caused by the following two conditions:
1. Microsoft .NET 1.1 and .NET 2.0 are installed together on the same computer as Ascent Capture.
To eliminate the error message configure the Ascent Capture Administrator to use Microsoft .NET 1.1 exclusively. For information on how to do this, please refer to Technical Bulletin 6424 in the Kofax Knowledgebase. There is no loss of functionality or data as a result of the generated error.

2. Only Microsoft .NET 2.0 is installed on the same computer as Ascent Capture.
Unfortunately, at this time, you cannot prevent the error message from appearing. There is, however, no loss in functionality or data as a result of the generated error.

Issue 002: Alchemy Release Scripts for Ascent Capture do not support color pages in multi-page TIFF files.

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2. Resolved issues
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Issue 001:  Incomplete release of multi-page tiffs to Alchemy.

Issue 002: Alchemy database paths did not persist when upgrading from VB scripts.

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3. Contacting Technical Support
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Please refer to our web site for a complete listing of Technical Training Session dates.

Technical Support may be reached at:

Captaris, Inc.
6025 South Quebec Street, Suite 260
Englewood, Colorado 80111
E-mail:  support@captaris.com 
Tel:     (520) 320-7070
Web:     www.captaris.com

When contacting Technical Support, please provide the following information:

- Your contact information:

  - Name
  - Company Name
  - Mailing Address
  - Telephone Number
  - Fax Number
  - E-mail address
  - Product Name

For Alchemy:

- Product Release and Build Number (Listed in Alchemy Build under About Alchemy Build in the Help Menu)

- Product Serial Number (Listed in Alchemy Build under About Alchemy Build in the Help Menu)

For Alchemy Server and Alchemy Web:

- Product Release and Build Number. For Alchemy Server, listed under the License tab on the Alchemy Server Properties dialog box. For Alchemy Web Engine, listed on the Properties page in the Major and Minor License numbers.)

- Product Serial Number. For Alchemy Server, listed under the Server tab of the Alchemy License Manager. For Alchemy Web, listed under the Alchemy Web tab of the Alchemy License Manager.)

- computer configuration (the number of computers used in the Alchemy Web installation)


General:

- Operating System

- Scanner make and model number (if applicable)

- Description of Problem (what steps led up to the error message)

- Any Error Messages

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4. Technical Notes
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For information regarding current versions of Alchemy products, please refer to the customer KnowledgeBase located at http://www.captaris.com | Support | KnowledgeBase.

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5. Training
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Please refer to  http://www.captaris.com/training for a list of Technical Training Session dates.