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README for Captaris Alchemy Release 8.2 Service Pack 1, 2, 3 and 4

July 2007

Captaris, Inc.
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This document contains a list of new features, fixed defects, and installation instructions for Captaris Alchemy 8.2 Service Pack 1, 2, 3 and 4.

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 CONTENTS
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1. Service Pack 4
   -- What's New
   -- Documentation Errata
   -- Upgrade Information
   -- Fixed Defects
   -- Known Issues
   -- Installation

2. Service Pack 3
   -- What's New
   -- Documentation Errata
   -- Fixed Defects
   -- Installation

3. Service Pack 2
   -- What's New
   -- Documentation Errata
   -- Fixed Defects
   -- Installation

4. Service Pack 1
   -- What's New
   -- Documentation Errata
   -- Fixed Defects
   -- Installation

5. Contacting Technical Support
6. Technical Notes
7. Training

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1. Service Pack 4
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What's New
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1. A new unified installation that includes Captaris Alchemy Gold as well as the Captaris Alchemy Content Management Suite. You can now install Captaris Alchemy Gold or the Captaris Alchemy Content Management Suite (with default or custom settings) from the same installation program.

2. For new installations, Captaris Alchemy document management software now installs to the new directory Program Files | Captaris instead of Program Files | IMR. If you are upgrading your Alchemy product, however, your default installation directory will remain Program Files | IMR.

3. OCR text created in Alchemy 8.2 SP3 or later can be viewed in the Captaris viewer by clicking the Text Content button on the Captaris Viewer toolbar when viewing a supported image file.

4. Alchemy is compatible with Microsoft Windows Vista and Microsoft Office 2007.

5. Alchemy now uses the Adobe PDF viewer to view PDF files. To view PDF files in Alchemy you will need Adobe Reader or Adobe Acrobat 6 or later.

6. You can now use barcode pattern matching (regular expressions: a special text string that describes a search pattern) to create new documents when Alchemy Scan encounters the barcode that matches the specified barcode pattern in the documents being scanned.

7. Database Lookup for Advance Alchemy Content Management Server is a new data entry feature that automatically imports data from another external ODBC-compliant database source into Alchemy document profile fields in real time in both Alchemy LAN and Web clients.

8. You can now copy or move your search results to a new or existing Alchemy database using the existing Copy/Move feature in Alchemy.

9. Alchemy has expanded its language support to include Greek and Arabic.

10. OCR in Alchemy will now detect and index Polish and Greek characters and text.

11. When using the Copy/Move feature, both the source and destination databases are locked until the copy or move is completed, preventing other users from possibly modifying either database during the copy/move operation.

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Documentation Errata
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The Captaris Alchemy Content Management Suite (CACMS) installation and licensing guide does not state that Exchange Archive Link for Alchemy (EALA) is no longer included with Captaris Alchemy 8.2 SP4. Because of this, upgrading an earlier version of the CACMS to Alchemy 8.2 SP4 will delete your current installation of EALA. As such, you should back up your existing EALA XML settings file before upgrading to Alchemy 8.2 SP4.

If you intend to continue using EALA with Alchemy 8.2 SP4, you MUST reinstall the application on a different computer than where you installed the Captaris Alchemy Content Management Server using your original CACMS 8.2 (build 100.285) installation CDs.

Alchemy 8.2 SP4 document management software is compatible with Microsoft Windows Server 2003 x64.

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Upgrade Information
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If you use Library Services you MUST check in all checked out documents before upgrading from Alchemy Content Management Suite 8.0 to the current version.

Prior to upgrading Alchemy Server and Alchemy Web components, we strongly recommend that you manually stop the Alchemy Server service, and the Alchemy Web License Manager and Pool Manager services.

When upgrading from Alchemy 8.2 to Alchemy 8.2 SP4, the Anonymous User check box in IIS may be selected during installation. If you normally run Alchemy Web without Anonymous User access, you will need to manaully clear the Anonymous User check box following your upgrade to SP4.

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Fixed Defects
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Defect 001: Adding a word with capital letters or in all capital letters to the stop list caused the word to be indexed and thus searchable. (51270)

Defect 002: Users were unable to save a copy of a TIFF file if the file name did not include the .tif extension. (58943)

Defect 003: The Alchemy Web viewer did not support Microsoft Visio 2003 (.vsd) files. (59007)

Defect 004: In Alchemy 8.2 SP3, the default search criteria changed to the database containing the first search word hit rather than remaining "All Databases". (59016)

Defect 005: ASCII text documents displayed as CAD files when added to Alchemy. (59120)

Defect 006: Stamp annotations created in Alchemy 8.0 displayed in a different position on the image file when viewed in Alchemy 8.2 SP3. (59122)

Defect 007: Received an "insufficient disc space" error message when building a database to removable media with the "Write protect CD" option enabled. (59649)

Defect 008: The "Move Items" and "Drag from Database" settings in Role Based Access Control (RBAC) did not work independently. (59744)

Defect 009: Data was populated twice in the profile field when using the Zone OCR template. (53398)

Defect 010: The third line of EML and msg files did not appear unless the user refreshed the viewer. (56121)

Defect 011: You could not open the database log file after scanning to an Alchemy Server-controlled database. (56659)

Defect 012: The user received a "write error" after editing a scanned multi-page TIFF file. (56981)

Defect 013: Using a fax printer to send a TIFF file from Alchemy produced an unexpected file error. (57217)

Defect 014: Certain DGN files could not be viewed correctly in Alchemy. (57290)

Defect 015: Attempting to backup certain Alchemy Server-controlled databases from the Alchemy Server console caused the Alchemy Server service to crash. (57570)

Defect 016: Your were unable to use more than eight stamps when creating stamp annotations. (57587)

Defect 017: You could not add files to a newly created nested folder using the drag and drop feature. (57638)

Defect 018: Users were unable to run the Alchemy SQL Configurator with Microsoft SQL 2005 Standard Server. (57648)

Defect 019: Large MSG files did not print correctly from within Alchemy. (57681)

Defect 020: The Alchemy Server servide did not start automatically after adding Microsoft SQL 2005 Standard or Express Server as a dependency. (57761)

Defect 021: When using Alchemy security, documents opened slower when opened from the Viewer pane. (58098)

Defect 022: You could not see or print a graphic located in the footer of a micorostf Word document. (58255)

Defect 023: Alchemy did not correctly display nested talbes in Microsoft Word documents. (58289)

Defect 024: You could launch files in their native applications and print files from Alchemy when the Viewer pane toolbar was not diaplyed. (58388)

Defect 025: The download and email options in Alchemy Web were still available and active after disabling the Retrieve feature in RBAC and/or Alchemy Administrator. (58423)

Defect 026: The SQL Configurator for Microsoft SQL 2005 Express did not recognize SQL Cluster names. (58526)

Defect 027: You could not install Alchemy Gold clients or the Alchemy Gold Search license sever in different locations on the same computer. (58542)

Defect 028: Alchemy Server-controlled databases did not sort correctly in Alchemy clients. (59238)

Defect 029: The "Restore security settings for Database" setting was changed to "Restore security from backed up database". (58777)

Defect 030: Annotations attached to a parent document did not display when a child document was added. (58690)

Defect 031: The "Auto-detec tpage orientation" option was selected by default when printing TIFF files from the Alchemy LAN client. (59158)

Defect 032: You could not view certain files when running Alchemy Search from a CD. (57070)

Defect 033: You could not view a document after dragging it to the desktop before building the database. (57084)

Defect 034: The text of msg files was not being indexed. (56166)

Defect 035: Resizing the Viewer pane did not display the entire document when viewing text documents. (59377)

Defect 036: Simple Integration did not work correctly when using Spanish characters. (59544)

Defect 037: Files scanned into a folder after performing a search did not appear until after you refreshed the Viewer. (53120)

Defect 038: The AuWSes.blb file was missing after upgrading from an earlier version of Alchemy to version 8.2. (55805)

Defect 039: The desktop continued to be visible under the "My Documents" tab in Alchemy after clearing the "Desktop tab" option in RBAC. (55949)

Defect 040: The Media Span window appeared when adding an Outlook msg file to a database. (56167)

Defect 041: The menus in the Captaris Viewer did not display in the correct language when Alchemy was installed on a localized version of Microsoft Windows. (56970)

Defect 042: The Zone OCR feature was populating a date field with the inccorect date format. (57203)

Defect 043: The Alchemy user documentation incorrectly documented that the Image tab was available on the Settings dialog box. (57851)

Defect 044: Special characters in the "Prefix" name on the Document tab caused an error in Alchemy. (59278)

Defect 045: An error appeared in the Spanish version of the LogEventDescription in SQL. (59689)

Defect 046: Single-page documents appeared to contain mutliple pages after applying an overlay to the document. (59753)

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Known Issues
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Issue 001: Clicking the Help button on the Alchemy Scan dialog box may not display the online help for Alchemy Scan.
Solution: You can access the online help system by pressing the F1 key or from the Help menu.

Issue 002: After installing the CACMS 8.2 SP4, the Web Platform Performance Counters cannot be created. The system logs the error in the Event log.

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Installation
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This service pack is compatible with Alchemy 8.2 and Alchemy 8.2 SP1, SP2 and SP3. To ensure that your Alchemy 8.2 installation contains the latest updates and defect fixes you should install this service pack on any of the following computers:
   1. Computers where you installed Alchemy client and server components as part of the Captaris Alchemy Content Management Suite. This includes computers where you installed Alchemy Administrator, Index Station, and Search; Alchemy Server, Alchemy Web Engine and Application.

   2. Computers where you installed Alchemy Search as part of an Alchemy Gold installation with a concurrent search license. Note: If you install SP2 over an installation of Alchemy Gold 8.2 SP1 you will need to re-enter or browse to the location where you installed your Concurrent Gold Search license when prompted for its location during installation.

To install the CACMS 8.2 SP4, insert the installation DVD into your DVD-ROM drive and follow the instructions. For more information about installing this service pack, please consukt the Captaris Alchemy Content Management Suite Installation and Licensing Guide.

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2. Service Pack 3
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What's New
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1. You can now view OCR text through the Captaris viewer for supported file types. (51270)

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Documentation Errata
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NOTES: You can view the OCR text for both built and unbuilt documents in both the Alchemy LAN and Web clients. After OCRing a file, however, you must first click off the file and then reselect it in order to activate the Text Content button to view the OCR text.
      Viewing OCR text is persistent from file to file as long as the files you select contain OCR text.
      IF you view a file that does not contain OCR text, the Captaris Viewer will switch back to Image View.
To view the OCR text of a supported file type, do the following:
1. View an image file that contains OCR text in the Captaris Viewer.
2. Click the Text Content button on the Captaris Viewer toolbar.
   The OCR text is displayed in the Captaris Viewer.
3. If desired, select additional files to view their OCR text.
4. Click the Text Content button on the Captaris Viewer toolbar to switch back to Image View.

You can print OCR text from a supported image file in both the Alchemy LAN and Web clients.
To print OCR text in the Alchemy LAN client:
1. In the Tree View pane, select the database or folder where the image files whose OCR text you want to print are located.
2. In the Viewer pane, select the names of the files whose OCR text you want to print.
3. Click the Print button located on the Alchemy toolbar.
4. In the Print dialog box, click Options.
5. Select OCR from the What to Print list.
6. Click Print.
NOTES:
1. You cannot print the OCR text from an image file when viewing the file in the Captaris Viewer.
2. The Save, Image and Print buttons located on the Captaris Viewer toolbar only work with the image file itself whether or not you are viewing the file's associated OCR text.
To print OCR text in the Alchemy Web client:
1. Display the file whose OCR text you want to print.
2. On the Captaris Viewer toolbar, click the Text Content button to display the file's OCR text.
3. Click the Print button.
4. On the Print dialog box, click Print.
NOTES:
1. Only the OCR text from the currently viewed page in a multi-page file is printed. To print the OCR text from other pages in a multi-page file, you must first view the page whose OCR text you want to print.

Page 20-17 of the Alchemy 8.2 Administrator User Guide incorrectly listed the values used in the Alchemy.INI file to set the Rimage LabelType as:
0 = No Label
1 = PCL
2 = Rimage
3 = Rimage with Merge
4 = Bitmap
The correct LabelType values are:
2 = No Label
3 = PCL
4 = Rimage
5 = Rimage with Merge
6 = Bitmap

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Fixed Defects
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Defect 001: The Alchemy 8.2 Administrator User Guide incorrectly listed the values used in the Alchemy.INI file to set the Rimage labelType. The correct LabelType values are: (56834)
2 = no label
3 = PCL
4 = Rimage
5 = Rimage with merge
6 = Bitmap

Defect 002: When performing additional Folder Profile searches, Alchemy searched the folder from the previous search instead of searching the entire database. (56231)

Defect 003: Alchemy Web took an exceptionally long time to populate the list view when attempting to view a folder containng a large number of CAD files. (56839)

Defect 004: You could not view certain DWG files in the Captaris Viewer. (53149)

Defect 005: Active Directory Nested Groups did not work within an Alchemy Integrated Security Role. (56713)

Defect 006: The scroll bar appeared on the screen when using autoview to continuously view CAD files. (55999)

Defect 007: You could only print in landscape mode when printing from Alchemy Web. (56860)

Defect 008: The shortcut for Alchemy Search located under Start | All Programs | Alchemy did not appear when the user logged into the system was different from the user who installed the application. (57170)

Defect 009: Using Launch Application to open an Adobe Illustrator file contained in an Alchemy database launched the file as a PDF, even when Adobe Illustrator was installed on the computer. (55985)

Defect 010: After selecting a located search term within a document, the document view always snapped to the top. (57281)

Defect 011: The right-click feature in the Alchemy Web client application was disabled. (57444)

Defect 012: In Alchemy versions 8.0 and 8.2 users could not sort or move Outlook MSG files in the Tree or List views or create compound documents. (55855)

Defect 013: Saving a TIFF file as a PDF file type did not actually save the file as a PDF. (55957)

Defect 014: Due to changes made with the release of Alchemy 8.2 SP1 users were unable to view OCR text. (56707)

Defect 015: Alchemy Server Integrated Security did not recognize the builtin Domain user group wthin Active Directory. Because of this, users were unable to access either the Alchemy LAN or Web clients. (57287)

Defect 016: Saving or retrieving a file with an associated overlay created an unsupported file type that could not be displayed. (56046)

Defect 017: Zooming in on a TIFF image in Alchemy Search caused the application to crash. (57568)

Defect 018: Installing Alchemy version 8.2 SP1 reset the Domain account back to the original account under which Alchemy 8.2 was installed. (56573)

Defect 019: Building a database with 600 MB of data to CD did not create a CD span or copy the Alchemy Search executable or Alchemy folder to the CD. (56933)

Defect 020: The Alchemy Web Cache Cleanup utility did not operate correctly when configured to run automatically. (57282)

Defect 021: Arc information for STEP files displayed as dots instead of a solid line. (57595)

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Installation
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This service pack is compatible with Alchemy 8.2 and Alchemy 8.2 SP1 and SP2. To ensure that your Alchemy 8.2 installation contains the latest updates and defect fixes you should install this service pack on any of the following computers:
   1. Computers where you installed Alchemy client and server components as part of the Captaris Alchemy Content Management Suite. This includes computers where you installed Alchemy Administrator, Index Station, and Search; Alchemy Server, Alchemy Web Engine and Application.

   2. Computers where you installed Alchemy Search as part of an Alchemy Gold installation with a concurrent search license. Note: If you install SP2 over an installation of Alchemy Gold 8.2 SP1 you will need to re-enter or browse to the location where you installed your Concurrent Gold Search license when prompted for its location during installation.

To install the service pack:
1. Download the Service Pack executable file to a computer where Alchemy is installed.
2. Navigate to the location where you saved the service pack and double-click the execuable file to begin the installation.
3. Follow the onscreen prompts to install the service pack.

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3. Service Pack 2
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What's New
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1. Simple Integration for Alchemy Web now includes the ability to perform folder profile searches. See the Documentation Errata section for more information.

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Documentation Errata
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Simple Integration for Alchemy Web now includes Folder Profile Search:
AlchemyWeb.aspx?Action=Search&Database=
DatabaseName1|DatabaseName2&SearchType=Folder
Profile&SearchValue=mysearchcriteria&ProfileFieldName=Folder Title

Note: Additional Simple Integration examples for Alchemy Web are found in Appendex C of the Alchemy Web Administrator Guide.

Note: While it is not necessary to enter a space after the equal (=) sign in the Simple Integration Search URL examples, you must enter a space between words for the following parameters:
  -- Document Profile
  -- Document Contents
  -- Folder Profile

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Fixed Defects
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Defect 001: Alchemy Web displayed a blank page or did not allow users to download the Alchemy Viewer when language preferences were not defined in Internet Explorer. (56250)

Defect 002: Databases sorted in Alchemy Web did not appear in alphabetical order. (56301)

Defect 003: You could not access databases that contained group security in Alchemy Web with Integrated Security enabled. (56357)

Defect 004: The Alchemy Web PoolManager did not run if Perfmon was not created during installation. (56437)

Defect 005: Indexes created for PDF files were inaccurate. (56638)

Defect 006: In Alchemy Web, you could not check in a file under Library Services control using Simple Integration. (56658)

Defect 007: Alchemy Gold Concurrent Search users could not simultaneously open the same database. (56721)

Defect 008: Adding files with identicle file names to an Alchemy database overwrote the first file added unless the databases was built first. (55270)

Defect 009: The database buffer size was automatically set to 8 MB when using Albatch to create new databases despite user settings to the contrary. (56679)

Defect 010: Running the Albatch Clone command did not create a new database. (56768)

Defect 011: A scroll bar appeared in the window when continuously viewing many CAD files. (55999)

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Installation
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This service pack is compatible with Alchemy 8.2 and Alchemy 8.2 Service Pack 1. To ensure that your Alchemy 8.2 installation contains the latest updates and defect fixes you should install this service pack on any of the following computers:

1. Computers where you installed Alchemy client and server components as part of the Captaris Alchemy Content Management Suite. This includes computers where you installed Alchemy Administrator, Index Station, and Search; Alchemy Server, Alchemy Web Engine and Application.

2. Computers where you installed Alchemy Search as part of an Alchemy Gold installation with a concurrent search license. Note: If you install SP2 over an installation of Alchemy Gold 8.2 SP1 you will need to re-enter or browse to the location where you installed your Concurrent Gold Search license when prompted for its location during installation.

To install the Service Pack:
1. Download the Service Pack executable file to a computer where Alchemy is installed.
2. Navigate to the location where you saved the service pack and double-click the execuable file to begin the installation.
3. Follow the onscreen prompts to install the service pack.

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4. Service Pack 1
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What's New
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1. New database file names plus the file extension can now contain up to 64 characters except for the following special characters; asterisk ‘*’, forward slash ‘/’, colon ‘:’, semi-colon ‘;’, question mark ‘?’, and backward slash ‘\’. Path names can contain up to 8 nested directories in the path.

2. A new Date/TimeStamp data type for profile fields that allows you to enter date and time data for folders and files in your databases.

3. New OCR functionality/Search-term Hit Highlighting. Beginning in Service Pack 1, when you OCR a supported image file the OCR text will no longer be displayed under an OCR tab on the Profile pane. Instead, when you perform a search, the OCR extracted text included in your search term will be highlighted on the image files in which it is found.

Note: Supported image files OCRd prior to SP1 will still use the old OCR functionality including the display of OCR text under the OCR tab on the Profile pane. However, any supported image files, including those previously OCRd, that are OCRd under SP1 will use the new OCR functionality. This means that any previously OCRd image files that you re-OCR under SP1 will no longer display the OCR tab on the Profile pane.

4. In the Alchemy Web Application Client, text extracted from supported image files during an OCR operation are highlighted in the associated image following a search (OCR text hit highlighting).

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Documentation Errata
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1. The Text Content button on the Alchemy Viewer toolbar is no longer active when viewing an image file that has been OCRd using the new OCR method.

2. You should perform an OCR operation after the following:
    a. Editing a supported image file
    b. Adding, removing, or re-ordering pages in a multi-page TIFF file

3. You cannot search for text in a PDF file created using the Alchemy Scan-to-PDF feature when viewing the file in Adobe Acrobat.

4. You must build the database after performing an OCR operation in order to add the OCR text to the database index.

5. The presence of the Search Within This Document button on the Viewer pane toolbar when you view a supported image file indicates a successful OCR operation.

6. To print the OCR text after OCRing a supported image file using the new OCR method:
    a. In the Tree View pane, click the folder where the file is located.
    b. In the Viewer pane, click the file name of the image file whose OCR text you want to print.
    c. Click the Print button.
    d. On the Print dialog box, click Options.
    e. Select OCR from the Print What list. Click OK to close the Print Options dialog box.
    f. Click OK to print the OCR text file.

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Fixed Defects
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Defect 001: The Fit in Page print option did not work correclty when printing CAD files. (52444)

Defect 002: The file size increased significantly in the print queue when printing PDF files. (52496)

Defect 003: Incorrect characters were displayed when viewing certain PDF files. (52623)

Defect 004: Searching for integers separated by a comma, (for example 93,31) in the Full Text search field in Alchemy Web did not highlight the entire search term when found. (52989)

Defect 005: Alchemy treated a dash "-" in the database file name as an invalid DOS character. (53444)

Defect 006: You could not use a BMP file as an overlay. (53513)

Defect 007: You could not drag-and-drop an email with a tab character in the subjetc line from MS Outlook into an Alchemy database. (54796)

Defect 008: Message (Msg) files imported from MS Outlook 2003 into an Alchemy database did not print. (55269)

Defect 009: PDF files with attached overlays did not view correctly in the Alchemy Viewer. (51881)

Defect 010: Characters did not display the same when viewing a PDF file in the Alchemy Viewer as opposed to Adobe Acrobat. (52935)

Defect 011: Text displayed incorrectly when viewing PDF files in Alchemy Viewer. (52950)

Defect 012: You could not view PDF files created by Crytal Reports in the Alchemy Viewer. (54699)

Defect 013: There were errors in the Dutch translation of Alchemy. (56100)

Defect 014: Changing the zoom level or viewing PDF files in thumbnail mode caused the file to view incorrectly. (55958)

Defect 015: Running OCR on certain TIF files causes Alchemy Administrator to close inadvertently without any errors. (55901)

Defect 016: In Alchemy Web, the wrong text was highlighted when searching the OCR full text content of a file. (51235)

Defect 017: It could take as long as five minutes to view certain files in Alchemy Web. (55451)

Defect 018: You could not update the profile fields of databases created in Alchemy 7.6 or earlier in Alchemy Web. (55546)

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Installation
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1. You MUST first install Alchemy 8.2 before applying Service Pack 1.

2. To properly upgrade your Alchemy 8.2 installation, you should apply the service pack to every computer where you installed Alchemy.

To install the Service Pack:
1. Download the Service Pack executable file to a computer where Alchemy is installed.
2. Navigate to the location where you saved the service pack and double-click the execuable file to begin the installation.
3. Follow the onscreen prompts to install the service pack.

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5. Contacting Technical Support
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Please refer to our web site for a complete listing of Technical Training Session dates.

Technical Support may be reached at:

Captaris, Inc.
6025 South Quebec Street, Suite 260
Englewood, Colorado 80111
E-mail:  support@captaris.com 
Tel:     +1 520.320.7070
Web:     www.captaris.com

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6. Technical Notes
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For information regarding current versions of Alchemy products, please refer to the customer KnowledgeBase located at http://www.captaris.com | Support | KnowledgeBase.

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7. Training
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Please refer to  http://www.captaris.com/training for a list of Technical Training Session dates.