|
Q. What are the major changes to the RightFax product in version 9.0?
A. The RightFax database has moved from a proprietary format to a standard Microsoft SQL database. You can use an existing SQL
server on your network or install a separate MSDE SQL database that comes with the RightFax server. A new full-featured browser-based
fax client called RightFax Web Access has also been added to version 9.0.
Q. From what versions of RightFax can I upgrade directly to version 9.0?
A. RightFax versions 8.5 and 8.7 with the latest Service Pack.
Q. If my RightFax server is version 8.0 or older, can I upgrade to version 9.0?
A. Upgrading to version 9.0 from these earlier versions of RightFax is not supported. Please contact Captaris Technical Support
for guidance on upgrading from these earlier versions.
Q. How long will the upgrade process take?
A. To ensure data integrity, the migration of data from the RightFax database into the Microsoft SQL database is performed record-by-record.
With large databases this may take as long as 2 hours (benchmark tested with 1.53 Gb database).
Q. How do I upgrade my server manually with the new SQL structure?
A. There is a file called DBUpgrader.exe located in the \RightFax\Database folder that lets you manually upgrade the RightFax
database.
Q. What version of MSDE is installed with RightFax 9.0?
A. MSDE 2000 SP3 is installed. However, all versions of MSDE are supported.
Q. If I want to install my RightFax database to an existing SQL server, what versions of SQL Server are supported?
A. Microsoft SQL Server 2000 and all Service Packs.
Q. Can future MSDE service packs or hotfixes released by Microsoft be applied to the MSDE SQL server installed by RightFax?
A. Yes. Captaris will make every effort to support future service packs and hotfixes for Microsoft products.
Q. Can I connect to a SQL server database over a WAN?
A. Because this type of connection may present significant performance problems on the RightFax server, connecting to the database
over a WAN is not a supported configuration.
Q. Does Captaris provide support services for the SQL server or MSDE installation that is used for the RightFax database?
A. No. MSDE or SQL Server support is outside the scope of Captaris Technical Support services and any problems or questions
should be addressed by Microsoft.
Q. How do database maintenance tools from previous versions of RightFax (such as rescue.exe, dbcheck.exe, and keybuild.exe)
operate with RightFax 9.0?
A. These database utilities are no longer functional in version 9.0 and support for them has been discontinued. Automatic database
maintenance by the server, such as purging unused database records, may still be regularly scheduled. If you install the MSDE
database, Captaris recommends that you purchase SQL database maintenance and management tools separately.
Q. Will my database still be automatically backed up after I upgrade?
A. No. While the automated purging of unused records will continue automatically, the SQL server will no longer be automatically
backed up. Follow Microsoft SQL Server maintenance best-practices for backing up the RightFax database.
Q. What versions of Internet Explorer are supported with RightFax Web Access?
A. Internet Explorer version 6 SP1 or newer.
Q. What is the new RightFax DocTransport module?
A. The DocTransport module is a new service that allows for greater flexibility in adding document delivery methods to the RightFax
Server. The RightFax BoardServer module is now considered a transport method in DocTransport. Additional transport methods
configured through the DocTransport module include SMS, DOCplus, Fax-over-IP, and Eicon Diva Server (Eicon fax boards are
only supported outside of the U.S. in this release).
Q. Will my ISA fax boards be supported?
A. For backward compatibility, ISA fax boards will continue to be supported in exiting installations.
|
