RightFax 9.4 Release Notes

The RightFax 9.4 release notes describes the changes in the product since RightFax 9.3

It also provides late-breaking or other information that supplements the user documentation that is included on the DVD with the RightFax 9.4 product suite.

Contents

1. New Features and Functionality Changes

2. Errata and Updates

3. Removed Features and Functionality

4. Software Fixes Included

New Features and Functionality Changes

The following is an alphabetical list of the new features and functionality that are introduced in RightFax 9.4.

· RightFax client applications supported on 64-bit operating systems. The following RightFax 32-bit client applications are supported on the x64 editions of Windows XP and Windows Vista:

· FaxUtil

· RightFax fax printer (i.e., print-to-fax)

· Outlook integration

· Enterprise Fax Manager

· SOAP fax printer (i.e., Web-based print-to-fax)

· AutoReply

· Active Directory 2008 support. User synchronization from Microsoft Active Directory 2008 is available with the Captaris Sync Module. For more information about the Captaris Sync Module, see the RightFax 9.4 Administrator's Guide located in the \RightFax\Docs folder on the RightFax Product Suite DVD and on the RightFax server.

· Administrative Utilities Installation. RightFax 9.4 Setup provides the option to install the RightFax Administrative Utilities. This replaces the previous Admin Utils Setup, which was a separate file available only via the Captaris Web site. For more information about the Administrative Utilities, see the RightFax 9.4 Administrative Utilities Guide located in the \RightFax\Docs folder on the RightFax Product Suite DVD and on the RightFax server.

· Auditing for user and group maintenance. RightFax 9.4 includes a new reporting tool called Enterprise Fax Reporter. Several pre-configured reports are provided with Enterprise Fax Reporter, including a new advanced auditing report which provides the following information:

· User and group creation date/time

· User and group creator (User ID and User Name)

· User and group modification date/time

· Who modified a user or group object (User ID and User Name)

· User and group deletion date/time

· Who deleted a user or group object (User ID and User Name)

· Client fail-over in Shared Services environment. RightFax servers joined in a RightFax Shared Services system can be configured to allow FaxUtil client fail-over. When enabled, FaxUtil clients will automatically fail-over to another server within the system in the event of a connectivity failure or interruption. To enable this feature, click the option to Enable Shared Services failover in the RightFax Server Module of each RightFax server joined to the server collective. For more information about the RightFax Server Module, see the RightFax 9.4 Administrator's Guide located in the \RightFax\Docs folder on the RightFax Product Suite DVD and on the RightFax server.

· Drag-and-drop to create a fax. Users can drag and drop files from Windows Explorer or from the desktop to create a new fax or to attach a file to a fax in FaxUtil or from the print-to-fax client application. For more information, see the FaxUtil online help (launched from the FaxUtil Help menu command).

· Documentation changes. Revisions to all RightFax guides and quick reference cards are included with RightFax 9.4. New documentation or other changes to documentation are:

· A new database schema document providing detailed information about database tables, views, procedures, and data types is included with RightFax 9.4. Look for this PDF document (RightFax 9.4 Database Schema.PDF) in the in the \RightFax\Docs folder on the RightFax Product Suite DVD and on the RightFax server.

· Supported fax boards document. Available online at http://www.captaris.com/support/documentation/rightfax/supportedboards.html.

· New RightFax 9.4 Administrative Utilities Guide (replaces the Web readme file introduced in RightFax 9.3).

· New online help for Captaris Sync Modules, Captaris Conversion Engine, and the RightFax Remoting service. To access the new Help, click the question mark (?) in the upper right-hand corner of each service configuration dialog box.

· Push-Proxy Gateway documentation is no longer a separate guide and now is included as a chapter in the RightFax 9.4 Administrator's Guide, Chapter 16.

· Email gateway notifications may include a copy of outbound message. The Microsoft Exchange, GroupWise, Lotus Notes, and SMTP gateways include an option to include the fax with notifications. When enabled, this option will send a copy of either the first page or all pages of a sent fax with an outbound fax notification. This option is particularly useful in confirming the success or quality of an outbound message.

· Enhanced fax over IP support. Enhancements to existing fax over IP (FoIP) functionality and support are listed below. In addition to these new FoIP features, RightFax 9.4 also includes a new configuration that allows multi-router environments to enable FoIP fail-over via RightFax dialing rules. For more information about the FoIP fail-over, see the RightFax 9.4 Administrator's Guide, Chapter 5, located in the \RightFax\Docs folder on the RightFax Product Suite DVD and on the RightFax server.

· T.38 FoIP/V.34 endpoint

· T.38 FoIP/V.34 gateway  

· Enterprise Fax Manager. RightFax 9.4 Enterprise Fax Manager fully supports management and configuration of a RightFax 9.4 server, however it gives limited support for RightFax 9.3 and RightFax 9.0. For example, a RightFax 9.4 Enterprise Fax Manager cannot configure RightFax services on RightFax 9.0 and RightFax 9.3 servers and cannot be used to license a RightFax 9.0 or RightFax 9.3 server. Captaris recommends using RightFax 9.4 Enterprise Fax Manager to configure RightFax 9.4 servers only.

· IP v6 support. Support for the IPv6-literal namespace format is a new and inherent function of RightFax 9.4. To access resources on an IP v6 network, you must configure RightFax to use the IP v6 host name to resolve an IP v6 address. For more information, see Microsoft knowledge base article 944007 at http://support.microsoft.com/kb/944007.

NOTE: IPv6 support of any kind is not available with RightFax Web Access.

· Improved OCR performance. A new, robust OCR engine by RecoStar is introduced in RightFax 9.4. The RecoStar OCR settings are configured via the Captaris Conversion Engine control panel. At least one WorkServer module must be configured for OCR processing, however no additional WorkServer configuration is required. This replaces the former configuration which was performed entirely within a WorkServer configuration. For more information about the OCR conversion, see the RightFax 9.4 Administrator's Guide, Chapter 22, located in the \RightFax\Docs folder on the RightFax Product Suite DVD and on the RightFax server or the online help that ships with the Captaris Conversion Engine.

· Service account configuration. Selecting and managing RightFax service accounts in RightFax 9.4 is done via a new, centralized tool called the RightFax Service Account Editor. The editor is launched when a user clicks the Select Service Account button within a configurable RightFax service. Services affected by this change include:

· Captaris Conversion Engine

· DocTransport module

· Email Gateway module

· Remoting service

· Server module

· WorkServer module

· Simplified installation. The RightFax 9.4 Setup program provides a simplified and improved workflow and the following new features:

· A single installation DVD replaces the three CDs of previous releases. The RightFax Product Suite DVD includes most of the RightFax prerequisite software, all server and client product software, fax board drivers, and the Administrative Utilities software. Any or all of these can be installed by running Setup.exe on the root of the RightFax Product Suite DVD.

· Option to check online for product and Setup updates.

· Setup includes a new feature set page which provides brief descriptions of all possible Setup options.

· RightFax port reservations can be made during Setup. This previously was unavailable with Setup and required manual, post-install configuration.

· Windows authentication or SQL authentication may be defined during Setup. Previous Setup architecture required SQL authentication.

· Local RightFax service accounts are defined via a single Setup step versus the three-step process of past versions, which required WorkServer, e-mail gateway, and e-transport account information.

· Integrated product activation.

· RightFax Web application Setup may be done manually or via an automated Setup process, which creates IIS virtual directories and defines directory security and permissions. For more information about Web application setup, see the RightFax 9.4 Installation Guide, Chapter 5, located in the \RightFax\Docs folder on the RightFax Product Suite DVD and on the RightFax server.

· Advanced database selection page provides four options for installing or integrating the RightFax database, including the option to add RightFax schema and design elements to an empty, pre-configured database.

· Software fixes. All previous fixes from RightFax 9.3 are included with RightFax 9.4.

· SQL compatible reporting tool. A new application in the suite of RightFax Administrative Utilities called Enterprise Fax Reporter replaces the legacy Fax Reporter program. This new tool provides improved SQL query performance, a new interface, and new built-in reports. For more information, see the RightFax 9.4 Administrative Utilities Guide, Chapter 3, located in the \RightFax\Docs folder on the RightFax Product Suite DVD and on the RightFax server.

· SQL service account. Improvements to the RightFax SQL connection string editor provide a simple and convenient tool for modifying the SQL connection string and changing the database authentication method (i.e., Windows or SQL authentication) for all RightFax services and applications.

· Unassisted online product licensing. The Captaris Product Licensing Utility replaces the RightFax legacy “bump code” architecture and introduces an unassisted online licensing process. The Product Licensing Utility is fully-integrated into the RightFax Setup program and allows installers to activate RightFax during Setup. Adding, upgrading, or changing your feature set requires only your product licensing information and an active Internet connection. The Product Licensing Utility is accessible from the RightFax Server Module configuration and from the Windows programs Start menu. For more information about licensing RightFax products, see the RightFax 9.4 Installation Guide, Chapter 9, located in the \RightFax\Docs folder on the RightFax Product Suite DVD and on the RightFax server.

NOTE: Previous versions of RightFax cannot use the Product Licensing Utility to license RightFax or its modules.

· VMware ESX server support. The RightFax 9.4 server supports VMware ESX server 3.0.1 or later. VMware Workstation and all other virtualization software is not supported. In addition to the server requirements outlined in the RightFax 9.4 Installation Guide, a virtual RightFax server must conform to the following:

· Virtual RightFax servers must be installed on ESX platforms that meet the minimum requirements as documented by VMware. Captaris recommends a virtual machine dedicated to each RightFax server.

· No virtual RightFax server may contain fax board hardware. Sending and receiving fax documents requires a boardless solution (such as FoIP) or dialing rules to route faxes to and from a physical server that contains one or more fax boards. For more information about creating dialing rules, see the RightFax 9.4 Administrator’s Guide.

· RightFax Web Access functionality improvements. A revised RightFax Web Access log on page improves automatic language selection by using the Internet Explorer requested culture setting. If the requested culture setting is not configured or otherwise not available, RightFax Web Access will localize its content based the parent culture setting. Other changes include the new inbox search (i.e., sort) filters of:

· Start date/time

· End date/time

· ANI

· CSID

· Windows Server 2008 x64 support. The RightFax 9.4 Connector for Exchange 2007 supports the following 64-bit versions of Microsoft Windows Server 2008:

· Windows Server 2008 Standard x64

· Windows Server 2008 Enterprise x64

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Errata and Updates

Updates have occurred since the RightFax product suite DVD was manufactured. Note the following errata and updates.

· Updates to the RightFax software may be available as a service release. To obtain updates, go to http://www.captaris.com/support/downloads/rightfax/94/index.html.

· The RightFax 9.4 Installation Guide has been updated to include instructions for installing the RightFax client applications from a command line. See Chapter 6, “Installing RightFax Client Applications.” To obtain the updated guide, go to http://www.captaris.com/support/documentation/rightfax/index.html.

· RightFax 9.0 Feature Pack 2 or later or RightFax 9.3 Feature Pack 2 Service Release 5 or later is required to upgrade to RightFax 9.4 server and client applications. Earlier versions cannot be upgraded.

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Removed Features and Functionality

Following is a list of features and functionality that are removed in RightFax 9.4.

· Additional SMS Transactions. Licensing and support for additional SMS transactions ends with the release of RightFax 9.4.

· Eicon Diva SoftIP. Eicon Diva SoftIP is not supported in RightFax 9.4.

· Exchange 2000. Support for the RightFax Connector for Exchange 2000 ends with the release of RightFax 9.4.

· Fax board support. Certain legacy fax boards are not supported by RightFax 9.4. For a complete list of fax boards supported by RightFax 9.4, see the supported fax boards document at http://www.captaris.com/support/documentation/rightfax/supportedboards.html.

· Interaction client integration. The RightFax client integration with Interaction software reaches end-of-life in RightFax 9.4.

· RightFax Workflow Wizard. The RightFax Workflow Wizard reaches end-of-life in RightFax 9.4.

· SecureDocs Configuration. The SecureDocs configuration tool has been replaced by a built-in HTML-based configuration. For more information, see the RightFax 9.4 SecureDocs Guide in the \RightFax\Docs folder on the RightFax Product Suite DVD and on the RightFax server.

· Service Release Deployment. Typically, the first step in a corporate deployment of RightFax client applications is to create a network installation point. In previous versions, RightFax service releases and feature packs could be installed at the network installation point and then distributed by reinstalling on client computers. Unlike previous versions, you cannot deploy updated client installation source files on computers that have RightFax 9.4 client applications already installed.

· Single Click Entry. Previous installations of Single Click Entry are not supported in RightFax 9.4.

· Windows 2000. Support for all versions of Windows 2000 server and client operating systems ends with the release of RightFax 9.4. 

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Software Fixes Included in RightFax 9.4

Issues in previous RightFax releases that were reported by customers are fixed and included in this release. RightFax 9.4 includes all the fixes from previous service releases and some issues fixed since the last available service release.

Software Fixes Since RightFax 9.3 Feature/Service Pack 2 Service Release 6

RightFax 9.4 includes the following customer issues that have been fixed since the last available service release, RightFax 9.4 Feature Pack 2 Service Release 6.

Captaris Tracking Number	Module	Problem	Solution
47048	RightFax Web Access	German translations were not available in the DocumentRouteForward dialog box.	Corrected. Translations are now available.
48517	RightFax Web Access	After uninstalling RightFax Web Access, files that are shared with Captaris Workflow are removed.	Corrected. Files that are shared with Captaris Workflow are no longer removed.
56163	DocTransport	Dialing rules do not correctly route faxes from a remote BoardServer back to the RightFax server.	Corrected. Fax routing is correctly routing faxes.
57567	Exchange Gateway	The Exchange Gateway cannot be installed unless the administrative group includes a servers container.	Corrected. The Exchange Gateway can be installed when the administrative group does not include a servers container.
57912	Fax Server	If a fax with an attachment is sent through an SMTP e-mail gateway and fails conversion, then the fax recipient's name and fax number do not appear in FaxUtil.	Corrected. If a fax with an attachment is sent through an SMTP e-mail gateway and fails conversion, then the fax recipient's name and fax number appear in FaxUtil
58898	Documentation	The IBM WebSphere MQ section in the RightFax Integration Module Guide is outdated.	Corrected. The chapter describing setup and configuration of IBM WebSphere MQ was removed, because IBM now provides such documentation for its product.
59177	DocTransport	Cannot install the Push Proxy Gateway on a remote Boardserver.	Corrected. The Push Proxy Gateway can now be installed on a remote Boardserver.
59894	Install	During an upgrade, the install program does not update the path to the RFISOConv.exe in the Windows registry, thus subsequent updates are applied in an incorrect path.	Corrected. The install program updates files in the correct path.
59937	Documentation	The Push Proxy Gateway Guide incorrectly states that the feature is automatically installed during installation of the RightFax server installation.	Corrected. The Push Proxy Gateway must be installed via the Custom install method.
60690	Enterprise Fax Manager	Help > About Enterprise Fax Manager displays incorrect information about the operating system.	Corrected. Information about the operating system is updated.
61216	Exchange Connector	All faxes sent from Outlook 2003 via the RightFax connector for Exchange 2007 fail if Exchange Cached Mode is enabled.	Answer ID 6009 in the Captaris product support knowledgebase provides more information about this Microsoft issue.
61898	Install	During installation, using a SQL account with the role db_owner fails to create the RightFax database.	Corrected. Db_owner SQL Server role is sufficient to create the RightFax database.
61909	DocTransport	Installing a remote DocTransport server disables the fax board in the main RightFax server.	Corrected. When installing a remote DocTransport, the DocTransport on the main RightFax server will continue to send faxes.
62491	SOAP client	After installing RightFax 9.3 Feature Pack 2 SOAP server and client application and selecting Quick Fax Broadcast, the SOAP client reports "Error 10009," and faxes cannot be sent.	Corrected. After installing RightFax 9.4, faxes can be sent with Quick Fax Broadcast via the SOAP client and server application.
62588	Fax Reporter	Enterprise Fax Reporter does not report correctly in a RightFax Shared Services system.	Corrected. Enterprise Fax Reporter reports data correctly in a RightFax Shared Services system.
62621	Brooktrout Fax Boards	After installing RightFax 9.3 FP2 SR1 on a RightFax server with Dialogic Brooktrout TR1034 fax boards, boards that have been feature locked to v.17 cease functioning.	Corrected. After installing RightFax 9.4 on a RightFax server with Dialogic Brooktrout TR1034 fax boards, boards that have been feature locked to v.17 do not cease functioning.
62637	DocTransport	When SQL connectivity is lost and fax channels set to both send and receive, the RightFax server is unable to receive faxes on those channels.	Corrected. If the SQL connection is down and channels are set to both send and receive, the RightFax server will receive faxes on those channels.
63279	Install	Install program doesn't check for the correct RightFax database version.	Corrected. The install program checks for the correct RightFax database version.
64560	Integration Module	FCL that works in RightFax 9.3 no longer works in RightFax 9.3 Feature Pack 2 Service Release 4.	Corrected. The FCL is functional.
64739	Documentation	The Integration Module Guide includes errors in its discussion of the LOOKUP FCL code.	Corrected. Errors in the documentation are fixed.
65622	SAP	After applying RightFax 9.3 Feature Pack 2 Service Release 5, authentication fails for notifications to SAP.	Corrected. Notifications back to SAP systems do not fail.
66334	DocTransport	When Human Answered Fax is enabled and dialing rules are scheduling faxes to a remote DocTransport module that is stopped, the remote DocTransport will terminate unexpectedly.	Corrected. The remote DocTransport module will not terminate unexpectedly when Human Answered Fax is enabled and dialing rules are scheduling faxes to a remote DocTransport module that is stopped.
66589	Exchange Gateway	Adding the ExchangeMsgs_0 REG_SZ ~1< text> Windows registry key to the gateway, the system is unable to locate the Exchange mail files directory.	Corrected. The system is able to locate the Exchange mail files directory.

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Software Fixes From RightFax 9.3 Feature/Service Pack 2 Service Release 6

RightFax 9.4 includes all of the fixes from RightFax 9.4 Feature/Service Pack 2 Service Release 6.

Captaris Tracking Number	Module	Problem	Solution
59473	Admin Utilities	Fax Reporter does not provide reporting data for local, client based print jobs.	Corrected. Local print job report data now exists.
59452	Captaris Sync	User accounts that are disabled and deleted from Active Directory are not deleted from RightFax during synchronization.	Corrected. Users are deleted as expected.
62444	Captaris Sync	Active Directory user account names that begin with the special characters are imported into RightFax without the number sign (e.g., #User imports as User).	Corrected. Users and user names are imported as expected.
64771	COM API	COM API calls do not return full phonebook entry data - only published entries.	Corrected. Full data is returned.
59901	Database Module	Information Incomplete fax notifications are generated after running database maintenance.	Corrected. If the user option of "remains incomplete" is not checked, Information Incomplete fax notifications are generated immediately following initial send attempt and do not reoccur.
59557	DocTransport	Fax channels that are set to Answer attempt to send, thus causing the timed ability option to fail.	Corrected. Channels set to Answer do not attempt to send.
59697	DocTransport	Fax channels cannot be set to Dial.	Corrected. Problem no longer occurs.
62502	DocTransport	Faxes forwarded to an account with InterConnect enabled, contain duplicate fax history.	Corrected. Problem no longer occurs.
64125	DocTransport	IPK files created by outbound SMS messages are not purged from the \Doctransport folder.	Corrected. IPK files are purged as expected.
64126	DocTransport	Outbound SMS messages that have failed due to message size requirements are retried per the global retry settings in the Server Module.	Corrected. Outbound SMS messages that have failed due to message size requirements are not retried.
64584	DocTransport	In an environment with Remote Board Servers and weighted dialing rules, some dialing rules may be incorrectly disabled.	Corrected. Problem no longer occurs
63341	E-mail Gateways	SMS messages can be sent by users without the permission of  "Can Send SMS Messages".	Corrected. SMS messages are blocked as expected.
64323	Enterprise Fax Manager	Duplicate delegate entries are created when using the drag-and-drop functionality of Enterprise Fax Manager to create new users. This issue occurs only if the option to Append Delegates Only is selected.	Corrected. Duplicates are not created.
64484	Exchange Gateway	Faxes sent via the Outlook form in an multiple Exchange Gateway environment will contain only a coversheet, if the fax is processed by a secondary Exchange gateway.	Corrected. Faxes send as expected.
61493	FaxUtil	Phonebook  ID's containing apostrophe's cannot be added to phonebook groups.	Corrected. Phonebook  ID's containing apostrophe's, can be added to phonebook groups.
61793/ 61818	FaxUtil	The Reset to Defaults option (under List > View), does not restore FaxUtil columns to their default setting.	Corrected. Columns are restored as expected.
62546	FaxUtil	A delegate user who prints a fax from another user mailbox, is not recorded in the fax history as the user responsible for printing the fax.	Corrected. Print jobs initiated by delegate users are recorded as expected.
64277	FaxUtil	Addressing a fax to a MAPI phonebook contact does not populate e-mail addressing information.	Corrected. Addressing information is populated as expected.
64724	FaxUtil	Renaming an existing phonebook entry to another ID that is already in use will generate a duplicate ID warning, but deletes the existing ID.	Corrected. Problem no longer occurs.
64935	FaxUtil	Importing a phonebook that contains duplicate entries results in an error.	Corrected. Problem no longer occurs.
65370	FaxUtil	Faxes cannot be viewed via terminal services if the fax viewer is configured to gray scale, 4 or 16 shades.	Corrected. Faxes are viewed as expected.
63999	Integration	Notifications derived from an notification channel show a discrepancy between the time a fax was sent and when it was received.	Corrected. Sent and received times are now consistent.
64350	Integration	Certain characters may cause notify.exe to crash.	Corrected. Notify.exe no longer crashes.
64463	Integration	Separate documents are not created when more than one e-mail address is specified by separate {{fax}} commands.	Corrected. New documents are created as expected.
64854	Integration	Using backslash (\) or double-quotes (") in the {{Subject}} FCL code causes mimesend to fail with errors.	Corrected. Mimesend jobs send as expected.
64539	Notes Gateway	Before the Auto Mail Connections Document agent is run, the User_NotesID field is not populated with the Notes (user) name.	Corrected in the Lotus Notes update.
64410	Outlook Forms	Faxes viewed using the Outlook form via terminal services, are opened at maximum scale and must be resized to view.	Corrected. Screen resolution is now determined by bits per pixel.
63851	Server Module	In a server collective, faxes may be lost during a network outage.	Corrected. Faxes in process during a network outage are flagged as Information Incomplete and must be resent.
64440	Server Module	Retry attempts do not follow defined retry intervals.	Corrected. Fax history displays the correct retry intervals.
64855	Server Module	Using the <ATDATE:> embedded code without entering a valid date format will cause the Server Module to crash	Corrected. Problem no longer occurs.
65041	Server Module	Faxes requiring administrator approval are not blocked by matching dialing rules once approval is issued.	Corrected. Faxes are blocked as expected.
63874	SMTP Gateway	The performance of inbound message processing is adversely affected if the gateway is configured for in and outbound messaging.	Corrected. Inbound messages are processed as expected.
64957	SMTP Gateway	RTF or HTML formatted messages sent from Outlook 2003 or 2007 clients creates an additional page.	Corrected. Problem no longer occurs.
62764	Web Access	Faxes that contain an ampersand (&) in the Comments, Account, or Matter field of the new fax dialog produces an error.	Corrected. Faxes send as expected.
64336	Web Access	Switching between delegate and owner mailboxes generates an error.	Corrected. Error no longer occurs.
64840	Web Access	Unpublished phonebook entries requiring a user password are not viewable.	Corrected. Unpublished delegate phonebook entries are viewable when a password is provided.
62718	WorkServer	Certain JPG files, if sent through an e-mail gateway fail fax conversion.	Corrected. JPG files convert as expected.
63458	WorkServer	Short body documents are printed as full page documents.	Corrected. Short body documents print as expected.
64626	WorkServer	SMS messages are not available to RightFax servers via InterConnect.	Corrected. Problem no longer occurs.
64837	WorkServer	SMS messages do not route to network folders.	Corrected. Messages route as expected.
64972	WorkServer	Equitrack archiving logs failed faxes as successful.	Corrected. Problem no longer occurs.
65502	WorkServer	Additional blank pages are added to PCL documents.	Corrected. PCL documents convert as expected.

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Software Fixes from RightFax 9.3 Feature/Service Pack 2 Service Release 5

RightFax 9.4 includes all of the fixes from RightFax 9.4 Feature/Service Pack 2 Service Release 5.

Captaris Tracking Number	Module	Problem	Solution
62060	DocTransport	The initial tone setting of TR1034 fax channels configured for DTMF routing cannot be disabled.	Corrected. The initial tone setting can be disabled as expected.
62904	DocTransport	Outbound faxes over 999 pages are not blocked.	Corrected. Outbound faxes over 999 pages are blocked as expected.
63653	DocTransport	Outbound faxes that exceed the number of pages allowed by a fax channel are not blocked .	Corrected. Faxes are blocked as expected.
63751	DocTransport	Messages in the MSMQ are lost if SQL connectivity is lost and the SQL server is rebooted.	Corrected. Messages remain in the queue and are processed as expected.
63811	DocTransport	The fax server name, as shown in fax history, will contain unreadable characters if the server name is 15 or more characters.	Corrected. Problem no longer occurs.
63895	DocTransport	Outbound faxes are delayed if submitted to the fax server while the DocTransport is stopped. Restarting DocTransport does not resolve the issue.	Corrected. Messages are processed as expected.
62568	Documentation	P. 213 of the RightFax 9.3 Administrator's Guide provides inaccurate instructions for configuring DocTransport call blocking.	Corrected. A revision of the Administrator's Guide is included with this release.
64385/ 64402/ 64877	Documentation	The RightFax 9.3 Installation Guide provides inaccurate instructions for installing and configuring RightFax in a Windows 2003 cluster.	Corrected. A revision of the Installation Guide is included with this release.
63393	FaxUtil	Users with editor delegate permission can delete faxes that have been split.	Corrected. Users with editor delegate permission cannot delete split faxes.
63549	Integration	FCL codes appear on PDF FFP documents sent via e-mail.	Corrected. FCL codes are converted as expected.
62056	Outlook Forms	Faxes printed using the Outlook form do not print as displayed, if the fax was previously rotated using the Outlook form.	Corrected. Rotating and printing faxes using the Outlook form functions as expected.
59774	Print to Fax	Changing the print processor used by RightFax Fax Printer from RightFax to Windows, does not change the printer port, as required.	Corrected. Problem no longer occurs.
63577	Print to Fax	The Fine Mode option, found in the Fax Information dialog box does not render outbound faxes in 200x200 resolution as expected	Corrected. Fine mode renders faxes in 200x200.
61194	Push Proxy Gateway	Changing the message encoding format in the Push Proxy Gateway requires a restart of the DocTransport Module.	Corrected. Changing the message encoding format no longer requires a DocTransport restart.
63359	SAP	Messages sent through the SAP Gateway do not contain the correct sender metadata.	Corrected. Faxes include correct metadata as expected.
63443	Server Module	RightFax services, requiring a password, will terminate if the password is 26 characters or more.	Corrected. Problem no longer occurs.
63645	Server Module	In a collective with 2 or more nodes, fax retry settings may cause a fax to send twice.	Corrected. Problem no longer occurs.
63709	Server Module	Data input fields in the Data Sharing tab of the Server module configuration are limited to 50 characters.	Corrected. Input fields in the Data Sharing tab now auto scroll, thus allowing additional character input.
59749	SMTP Gateway	Auto-print jobs and SMTP notifications, if enabled, will re-queue indefinitely if an SMTP notification fails due to name resolution issues or addressing syntax errors.	Corrected. Auto-print jobs execute only if a SMTP notification is successful.
63787	SMTP Gateway	SMTP gateway reports informational messages as errors in the Windows application event log.	Corrected. Informational messages are logged as informational.
62491	SOAP Integration	Attempting a Quick Fax/Broadcast using the SOAP client generates an error.	Corrected. Faxes send as expected.
63398	Web Access	Recipient information cannot be removed from the Web Access > Document Recipients window.	Corrected. Recipients can be removed.
63510	Web Access	Delegates configured with the option to View First Page Only, cannot forward faxes	Corrected. Forwarding faxes is now possible.
63578	WorkServer	Some ArtLinePrinter.ttf font characters do not convert as expected.	Corrected. ArtLinePrinter.ttf fonts convert as expected.

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Software Fixes from RightFax 9.3 Feature/Service Pack 2 Service Release 4 

RightFax 9.4 includes all of the fixes from RightFax 9.4 Feature/Service Pack 2 Service Release 4.

Captaris Tracking Number	Module	Problem	Solution
62675	Admin Utilities	PHNPrint generates a memory exception when the  -P switch is not used.	Corrected. Memory exception no longer occurs.
61779	Captaris Sync	Users may be deleted if synchronizing with an LDAP server and the connection to the LDAP server is lost.	Corrected. Users are not deleted.
63335	COM API	Fine Mode cannot be set using the IsFineMode parameter.	Corrected. The IsFineMode parameter functions as expected.
63808	DocTransport	DocTransport generates an error when starting after configuring a TR1034 T1/E1 PCIe fax board using the Brooktrout config tool.	Corrected. Error no longer occurs.
60513	DocTransport	IPK files are delayed after the \RightFax\Image folder exceeds 300,000 images.	Corrected. Problem no longer occurs.
62214	DocTransport	Sending faxes to a group 2 fax machine from a RightFax server configured with an Eicon fax board  causes DocTransport to crash.	Corrected. DocTransport does not crash.
62671	DocTransport	Call Grouping may cause scheduling delays for faxes sent via the Integration module.	Corrected. Faxes send as expected.
63870	DocTransport	B channel does not reset after a glare condition.	Corrected. Problem no longer occurs.
61498	E-transport	The reported sent time on messages sent through E-Transport is off by one hour if the RightFax server is configured to adjust for daylight savings time.	Corrected. Problem no longer occurs.
62566	Exchange	Exchange bound faxes and notifications are lost if Exchange server connectivity is interrupted.	Corrected. Faxes and notifications are routed once connectivity is reestablished..
62622	Exchange Gateway	Using more than 39 characters in From Message field of the Exchange Gateway causes the gateway to crash.	Corrected. Problem no longer occurs.
62587	Integration	Folder names that include a hyphen, create invalid command line parameters.	Corrected. Folder names may now include hyphens.
62732	Integration	FCL command elements with more than 256 characters within “{{“ and “}}” causes parse.exe to crash.	Corrected. Problem no longer occurs.
62075	Notes	Faxes sent in landscape format are converted to portrait format if using the Midas C++ API and you have configured the EFMSync to use the Notes Native Export method.	To resolve this issue, install Microsoft Word on the RightFax server and enable the option to Force Landscape Mode in the EFMSync > Gateway document.
63245	Notes	Midas C++ API conversion errors are not logged correctly.	Corrected. Errors are logged as expected.
62394	Outlook Forms	An error will occur when choosing the Deny option of  a notification that is held for preview. This issue is know only to occur with Outlook 2003 SP3.	Corrected. Errors no longer occur.
61437	SAP	SAP gateway uses excessive memory when connectivity to a SAP server is lost.	Corrected. Problem no longer occurs.
61204/ 62790	Server Module	The status of large faxes does not update in a reasonable time frame.	Corrected. The status of large faxes is updated as expected
62747	Server Module	Fax servers with dialing rules to send faxes through another server, may generate scheduling errors.	Corrected. Problem no longer occurs.
62901	Server Module	When forwarding a fax, coversheets are not included.	Corrected. Coversheets now send with fax as expected.
63040	Web Access	German regional settings cause the RightFax Remoting service to crash.	Corrected. Problem no longer occurs.
61922	WorkServer	Server-based (Windows GDI) print jobs to a Xerox DT6135 PS3 fail to print.	Corrected. Faxes print as expected.
62569	WorkServer	A 12-hour timestamp discrepancy exists for faxes sent using the PeopleSoft integration.	Corrected. Timestamps are now accurate
62792	WorkServer	Some PCL-6 documents do not convert as expected.	Corrected. Problem no longer occurs.
63073	WorkServer	Outbound archiving fails to create fax image files for all fax recipients.	Corrected. Fax image files are created and archived for each recipient.
63272/ 63847	WorkServer	Some FCL jobs do not convert as expected.	Corrected. FCL jobs convert as expected.
64934	WorkServer	Multi-page .TIF files containing different page widths do not convert properly or fail conversion.	Corrected. Faxes convert as expected.

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Software Fixes from RightFax 9.3 Feature/Service Pack 2 Service Release 3

RightFax 9.4 includes all of the fixes from RightFax 9.4 Feature/Service Pack 2 Service Release 3.

Captaris Tracking Number	Module	Problem	Solution
60534	API	Faxes fail to expire when using the lExpiresIn function.	Corrected. Faxes now expire when using the lExpiresIn function.
62621	Brooktrout Fax Boards	Brooktrout 1034 fax boards that are feature locked to v.17 fail to send and receive faxes after installing Feature Pack 2.	Corrected. Faxes send and receive as expected.
60615	Database Module	A memory leak occurs when the Database Module loses SQL connectivity.	Corrected. Problem no longer occurs.
61611	Database Module	Only the first 20 users as shown in Enterprise Fax Manager can be selected using the DBPurge utility.	Corrected. All users are shown and can be selected.
62195	Database Module	The RightFax Remoting service fails to clear statistic data from the dbo.statvalues table.	Corrected. Statistic data is now purged.
61723	DocTransport Module	DocTransport generates event log errors when  RightFax has over 20 dialing rules and is configured to use a SQL server.	Corrected. Errors no longer occur.
61784	DocTransport Module	DocTransport generates an erroneous timeout causing dead air on inbound calls.	Corrected. Problem no longer occurs.
61933	DocTransport Module	Brooktrout fax boards permit 911 calls.	Corrected. 911 calls are blocked.
61915	External Document Connector	Applying Feature/Service Pack 2 causes .JOB files to contain incorrect JobTime values.	Corrected. Problem no longer occurs.
61728	Enterprise Fax Manager	Saving a dialing rule on a Remote BoardServer reports and error (2) in transacting named pipe in the Windows > Event Viewer > Application log.	Corrected. Problem no longer occurs.
61930	Enterprise Fax Manager	Removing a value from a destination table in Enterprise Fax Manager removes the same value from all other destination tables.	Corrected. Problem no longer occurs.
60106	Exchange 2000/2003 Connector	All inbound messages and notifications are discarded if the 'Administrator' account is not valid.	Page 17 of the Exchange Module Guide now documents this requirement.
62554	Exchange 2000/2003 Connector	Partial faxes may become stuck in the MTS-IN queue when the Connector automatically stops and restarts to avoid server limits.	Corrected. Faxes process as expected.
61806	FaxUtil	FaxUtil and FaxCtrl.exe generate exception errors and terminate when addressing a fax from a MAPI personal address book.	Corrected. Problem no longer occurs.
62318	FaxUtil	Faxes routed to a network directory show an erroneous time information in the fax history page.	Corrected. Faxes routed to a network directory now have an accurate timestamp.
61742	Integration Module	Faxes fail to send via the XML/Java API after applying Feature/Service Pack 2.	Corrected. Faxes send as expected.
61398	Server Module	Using the Server Module to change the "Record DNIS Information" field from Fax DID to Billing Code 1 does not populate fax history > Billing Code 1 field with DNIS information.	Corrected. DNIS information records as expected.
61830	Server Module	Automated database maintenance cannot be disabled.	Corrected. Automated database maintenance can be disabled as expected.
61866	Server Module	Faxes with a status of "Problem Scheduling" do not generate "Error Encountered" notifications.	Corrected. Notifications are generated as expected.
61885	Server Module	Times specified on the Forced Scheduling option in the Enterprise Fax Manager > Groups configuration are not converted from GMT time.	Corrected. Time is converted as expected.
58890	Web Access	Users without delegate permission can view the contents of the 'All' folder.	Corrected. Problem no longer occurs.
59221	Web Access	Folders with Japanese characters cannot be deleted.	Corrected. Folders can be deleted.
61659	Web Access	Using Web Access to split a fax generates the erroneous fax status message of, 'Invalid Characters'.	Corrected. Splitting a fax with Web Access generates the correct fax status of 'Information Incomplete'.
61660	Web Access	Searching for contacts in Web Access displays unpublished phonebook entries.	Corrected. Only published phonebook entries are shown when searching for contacts using Web Access.
61706	Web Access	Renaming folders with special characters (e.g., {} , | ,~) generates errors.	Corrected. Problem no longer occurs.
61904	Web Access	Routing or forwarding multiple faxes with Web Access generates an error.	Corrected. Routing and forwarding multiple faxes functions as expected.
61913	Web Access	After applying Feature/Service Pack 2, recipients added via phonebook entries do not display in the recipient field.	Corrected. Problem no longer occurs.
62350	Web Access	Searching phonebook entries returns wrong results.	Corrected. Search results return as expected.
60156	WorkServer	Some diacritical characters do not convert as expected.	Corrected. Problem no longer occurs.
60808/ 61248	WorkServer	PCL documents containing large font sizes do not convert as expected.	Corrected. Problem no longer occurs.
61386	WorkServer	A seven hour discrepancy is reported in the history record of faxes that are sent or received via Interconnect.	Corrected. Interconnect history records as expected.
61889	WorkServer	The "date and time printed" macros shown on the time strips are shown in GMT time instead of local time.	Corrected. Data and time printed macros show local time as expected.
62046	WorkServer	Sending G3 format TIFF that was saved using the FaxUtil viewer, causes WorkServers to terminate.	Corrected. Problem no longer occurs.

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Software Fixes from RightFax 9.3 Feature/Service Pack 2 Service Release 1

RightFax 9.4 includes all of the fixes from RightFax 9.4 Feature/Service Pack 2 Service Release 1.

Captaris Tracking Number	Module	Problem	Solution
61202	API	The RFaxGetNewFaxCount() parameter does not function as expected.	Corrected. RFaxGetNewFaxCount() parameter now functions as expected.
59445	COM API	The 'Can modify user options' delegate permission property is not included in the COM API documentation.	The 'Can modify user options' delegate permission property (MiscPermissionModifyUserOptions) will appear in a future release of the COM API guide.
59621	COM API	Outbound faxes set to high priority using the COM API are sent with the default (normal) priority.	Corrected. Faxes are now sent with high priority.
59589	Captaris Sync Module	A memory performance issue occurs when Captaris Sync processes reach 2GB or more or memory.	Corrected. Problem no longer occurs.
60637	Captaris Conversion Engine	Word documents containing macros fail to convert and are not sent.	Corrected. Word documents convert as expected.
58706	Database Module	RightFax generates 'Error 2' when integrated with Captaris Workflow.	Corrected. Problem no longer occurs.
59555	Database Module	Deleting a user from RightFax does not remove user fax records from the database.	Corrected. Fax records and image files are permanently deleted when the "Days to keep deleted fax records"  expires for the Everyone group.
52141	DocTransport Module	SMS messages cannot be relayed to other RightFax servers using least-cost routing.	Least-cost routing now supports SMS message routing.
61160	DocTransport Module	The elapsed transmission time of any fax greater than 16 seconds is reported as 16 seconds and not the actual transmission time.	Corrected. Elapsed transmission time is reported as expected.
61226	DocTransport Module	Sent fax history does not contain the name of the originating fax server.	Corrected. Outbound fax history now displays the originating fax server name.
43992	Enterprise Fax Manager	If the 'Enable duplicate routing code warning' is enabled and a duplicate routing code is detected, the option to 'Not be prompted again' fails to disable the 'Enable duplicate routing code warning'.	Corrected. Problem no longer occurs.
59561	Enterprise Fax Manager	User fax priority cannot be accurately configured in Enterprise Fax Manager.	Corrected. Problem no longer occurs.
60476	Exchange 2000/2003 Connector	The connector service may stop faxing when Exchange server limits are reached.	When Exchange server limits are reached, Exchange will attempt to shut down the connector service, and wait 30 seconds before checking the status. If, after 10 attempts (5 minutes) the service has not shut down it will attempt to kill the process and continue to check the status.
60263	Exchange Gateway	Sending faxes through Outlook increases the Exchange Gateway memory usage.	Corrected. Problem no longer occurs.
61247	FaxAge	FaxAge assumes an end date of 12/31/2010 and ignores the -e switch if an NT User is specified with the -P Switch.	Corrected. Problem no longer occurs.
59103	FaxUtil	The German version of FaxUtil includes incorrect GUI translations.	GUI is now correct.
59771	FaxUtil	The Italian version of FaxUtil includes incorrect GUI translations.	GUI is now correct.
60155	FaxUtil	Combining faxes in FaxUtil generates 'Incomplete Information" notification.	Corrected. Notification is no longer generated.
60431	FaxUtil	Disabling the 'Native Attach Document Checkbox' option, permanently removes the Native column from the FaxUtil attachment dialogue.	Corrected. Problem no longer occurs.
60518	FaxUtil	While in 'Administrative Mode', Administrators who do not have the 'Administrator Can Bypass Privacy Restrictions' permission enabled can view the faxes of users.	Corrected. Administrative mode functions as expected.
60722	FaxUtil	FaxUtil tooltips do not display on mouse-over.	Corrected. Tooltips are displayed as expected.
60747	FaxUtil	Sending a previously sent fax to a new fax number and adding a contact via a RightFax phonebook automatically adds the original recipient to the list of current recipients.	Corrected. This behavior is now controlled via the FaxUtil sending options. From the FaxUtil menu bar choose: Tools > Options > Sending, and disable to the option to 'Prepopulate fax information on forward'.
60380	Integration Module	Uncompressed TIF files sent through the integration module convert to black pages.	Corrected. Uncompressed TIF files convert as expected.
60451	Integration Module	The FCL code '{{imagetype PCX}}' fails to include a PCX attachment when used with the {{type mime}} FCL code.	Corrected. PCX attachments are now included.
60489	Integration Module	A fax containing a subject line over 255 characters causes mimesend.exe to crash.	Corrected. Problem no longer occurs.
57487	Server Module	'Held for Preview' notifications resend when database maintenance is run.	Corrected. Notifications are no longer sent.
62188	Server Module	Faxes will not send during the first hour of daylight savings time on 4 November 2007.	Corrected. Problem no longer occurs.
60654	SMTP Gateway	Fax routing fails when attachments over 100 MB are sent through an SMTP server hosted on a Lotus Domino server.	Corrected. Problem no longer occurs.
59596	Web Access	Changing the default coversheet in Enterprise Fax Manager or FaxUtil is not reflected in Web Access.	Corrected. Problem no longer occurs.
59663	Web Access	Italian regional clients display the Main, Trash, and All folders in English.	Corrected. Folders are displayed in Italian.
60208	Web Access	Faxes with a status of 'Held for Preview' can be edited in Web Access.	Corrected. Faxes can no longer be edited with a 'Held for Preview' status.
60285	Web Access	Turkish regional clients generate an error when clicking on the outbox and options views.	Corrected. Problem no longer occurs.
60784	Web Access	Users without the 'Can Edit/Add Library Docs' permission are able to create library documents using Web Access.	Corrected. Users must have the 'Can Edit/Add Library Docs' permission enabled to create library documents.
61092	Web Access	The 'Can Create Fax' delegate permission does not function with Web Access.	Corrected. The 'Can Create Fax' delegate permission functions as expected.
61200	Web Access	Received fax history cannot be viewed in Web Access.	Corrected. Received fax history can now be viewed.
60630	WorkServer	LPR conversions fail after a WorkServer has processed 509 or more LPR work requests.	Corrected. LPR jobs convert as expected.
60753 60851	WorkServer	Some JPG attachments are flagged a blank files and are thus not converted.	Corrected. JPG attachments convert as expected.
60836	WorkServer	Some multi-page PCL forms convert to single page documents.	Corrected. Problem no longer occurs.
61093	WorkServer	TIF files created via an IMECON print driver fail to convert as expected.	Corrected. Files convert as expected.
61246	WorkServer	Faxes routed to a network directory, using Unique ID's, and separated pages, have different naming convention for 0-9 and A-F Hex values.	Corrected. Problem no longer occurs.

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© 2008 Captaris, Inc. All rights reserved.

version 1.0
12/04/2008