Support Management

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Phyllis Bentlage
Global Partner Support Services Manager
Email: PhyllisBentlage@Captaris.com
Phone: +1520.784.5202

  
Mindy McCarthy
Manager, Technical Support
Email: mindymccarthy@Captaris.com
Phone: +1520.784.5731

Mindy is responsible for the Technical Support Engineers within the Global Technical Support group. Mindy’s fundamental motivation is optimizing resources to bring Captaris technical support to the next level. Mindy is located in Tucson, Arizona.

   
Daniel Welch
Manager, Technical Support
Email: DanielWelch@Captaris.com
Phone: +1520.784.5206

Daniel is responsible for the Technical Support Engineers within the Global Technical Support group. Daniel’s fundamental motivation is optimizing resources to bring Captaris technical support to the next level. Daniel is located in Tucson, Arizona.
   

Alex Cooper
Manager of Technical Support
Email: alexcooper@Captaris.com
Phone: +1520.784.5233

Alex manages the Online Assist and WorkFlow support organizations. He is also responsible for the Product Support Engineering (PSE) group, Alchemy support, the Partner HelpDesk and the RightFax Maintenance Engineering program. Alex has been part of the Captaris team for nine years and is located in Tucson, Arizona.
   

Josh Hamilton
Supervisor of Technical Support
Email: JoshHamilton@Captaris.com
Phone: +1520.784.5257

Josh supervises the Alchemy Technical Support Engineer group and handles customer-facing support issues. Josh has a Bachelor of Science in Information Technology, more than 10 years experience in the Information Technology / Service Industries and has been part of the Captaris team for three years. He is located in Tucson, Arizona.
   

Colin Bodkin
Team Leader, Product Support
Email: colinbodkin@captaris.com
Phone: +1520.784.5232

Colin manages the Product Support Engineers who provide the highest level technical support for all Captaris products. Colin has been part of the Captaris team for eight years and is located in Tucson, Arizona.