Captaris and FileNet Sign OEM Agreement

CAPTARIS AND FILENET SIGN OEM AGREEMENT; JOINT TECHNOLOGY SOLUTION ENABLES STREAMLINED DATA CAPTURE AND MANAGEMENT
 
Customer Benefits Include Cost, Cycle Time, and Error Reductions 
 
NEW YORK — AIIM 2003 — April 7, 2003 — Captaris, Inc. (NASDAQ: CAPA), a leading provider of unified communications and mobile business solutions, and FileNet Corporation (NASDAQ: FILE), the leading provider of Enterprise Content Management (ECM) solutions, today announced a joint OEM partnership whereby FileNet will resell Captaris RightFax 8.5.

Captaris RightFax software integrates fax, email, and Internet technologies to digitize faxed documents for easier use in electronic transaction processing. RightFax provides an efficient way to send and receive documents electronically from desktop, email, CRM, ERP and other business applications. The partnership formalizes an existing relationship between FileNet and Captaris to provide complementary solutions for data capture and management.

FileNet will incorporate the RightFax offering into its FileNet Capture products, which help organizations acquire, index and manage both electronic and paper-based content. With the integrated solution, data is captured from an inbound fax, and the electronic document is then indexed and automatically routed for efficient processing.

The combined offering helps organizations eliminate time consuming, paper-based, manual processing in favor of electronic transaction processing, reducing process time and associated labor and transaction costs. Not only does this save customers time and money, it eliminates redundancy and errors associated with manual processing, provides an added layer of security, and eliminates the risk of lost paper documents.

Customers using FileNet ECM and Captaris RightFax technology include Sun Life Financial of Toronto, Canada, a 130-year-old international financial services organization. Using the ECM solution, Sun Life is able to capture thousands of fax transmissions a day. The RightFax Connector for FileNet P8 routes inbound faxes to Sun Life’s imaging system for distribution, archival or further processing within its FileNet ECM system.

“Maintaining a fluid workflow was very important to us,” said John Sweeney, information services specialist and the team lead on the RightFax/FileNet integration at Sun Life. “It was a huge step in accomplishing our goal of becoming a paperless office.”

"Acquiring document images through fax integration has become an integral part of the capture process for Enterprise Content Management," says Karen Shegda, research director at Gartner, Inc. "Capturing incoming faxes enables their use as scanned images that can be immediately and automatically incorporated into an organization's business processes for streamlined operations."

“FileNet’s decision to strengthen its relationship with Captaris reflects a growing demand from customers in paper-intensive industries, such as insurance and financial services, to refine their operations and streamline communications,” said Dan Campi, vice president of Business Development for Captaris. “Together, we will be able to offer our joint customers an integrated offering that can eliminate redundancy and activate content dispersed throughout the organization to improve efficiencies at every level.”

“The addition of Captaris RightFax offers the scalability and robust technology that our customers demand, and enables FileNet to offer a tightly integrated and broad-based content capture solution that supports our  FileNet P8 ECM architecture,” said Michael W. Harris, senior vice president, Product Marketing, Strategy & Corporate Communications, FileNet Corp. “This allows companies to standardize on a single content capture solution, reducing training time and costs”.
 
About Captaris

Captaris is a leading provider of unified communications and mobile business solutions that allow companies to improve business communications with customers, partners and employees. The company provides access to and control of critical business information from almost any communications device and enhances communications workflow by improving the way in which company stakeholders exchange information.

The company specializes in developing and marketing CallXpress unified messaging, RightFax fax and communications servers, MediaLinq electronic document delivery services, and the Infinite Mobile Delivery product line. Captaris has more than 80,000 systems installed and over one million users worldwide, with 80 percent of Fortune 100 companies using the company’s award winning products and services. Founded in 1982, Captaris is publicly traded under the symbol “CAPA” on the NASDAQ National Market. Captaris maintains a site on the World Wide Web at www.captaris.com.

About FileNet

FileNet Corporation (NASDAQ: FILE) helps organizations make better decisions by managing the content and processes that drive their business. FileNet’s Enterprise Content Management (ECM) solutions allow customers to build and sustain competitive advantage by managing content throughout their organizations, automating and streamlining their business processes, and providing the full-spectrum of connectivity needed to simplify their critical and everyday decision-making.

FileNet ECM solutions deliver a comprehensive set of capabilities that integrate with existing information systems to provide cost-effective solutions that solve real-world business problems.

Since the Company’s founding in 1982, more than 3,800 organizations, including 80 of the Fortune 100, have taken advantage of FileNet solutions for help in managing their mission-critical content and processes.
 
Headquartered in Costa Mesa, Calif., the Company markets its innovative ECM solutions in more than 90 countries through its own global sales, professional services and support organizations, as well as via its ValueNet® Partner network of resellers, system integrators and application developers.

Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: This release may contain forward-looking statements that involve risks and uncertainties. Words such as “anticipates,” “expects,” “intends,” “plans,” “believes,” “may,” “will” and similar expressions are intended to identify forward-looking statements. Among the important factors that could cause actual results to differ materially from those in the forward-looking statements are FileNet’s ability to develop, complete, introduce, market, distribute and gain market acceptance for its products and technologies in a timely manner; announcements of technological innovations, new products or product enhancements by FileNet or its competitors; general market conditions; and other factors detailed in the FileNet’s filings with the Securities and Exchange Commission, including its recent filings on Forms 10-K and 10-Q.

Captaris products RightFax, CallXpress, MediaLinq and Infinite are trademarks of Captaris. Capture and FileNet P8 are trademarks of FileNet Corporation. All other company, brand and product names are the property and/or trademarks of their respective owners.