Title Company Selects Captaris Alchemy to Solve Document Management Problems

Alchemy delivers faster customer service, office productivity gains and cost savings while meeting compliance requirements

Bellevue, WA — December 12, 2006 — Captaris, Inc. (NASDAQ: CAPA), a leading provider of software products that automate document-centric business processes, announced today that Esquire Title Services, LLC, an independent title insurance agent for Stewart Title Guaranty Company located in New Jersey, is using Captaris Alchemy to scan and digitally manage its customer files. As a result, the company is able to provide faster service to its customers, increase profitability and meet compliance obligations for document retention.

Because they are required by state law to store files for at least 15 years, title companies like Esquire Title must find an effective and reliable solution for document management. Managing paper storage on-site requires file clerks, office space, office equipment and supplies. Some companies utilize off-site storage services—but it can take days to retrieve a file and retrieval costs alone can be prohibitive for these small businesses.

“When we bought the business, we inherited almost 5,000 files stored in a dusty basement,” said Alfred Santoro, the co-president of Esquire Title who currently serves as technology chairperson for the American Land Title Association. “The documents were subject to damage by water, deterioration from age, dust—even rodents running around.” To fulfill customer requests, employees had to travel down the stairs several times a day and search through 30-pound boxes of paper. “Delays were not great for customer service,” Santoro said. “The situation was really a nightmare and had to be cleaned.”

Esquire Title installed a digital storage system powered by Captaris Alchemy, with the help of CPT Intelligent Technologies, a local document management systems integrator and Captaris partner. “Paper files are now under control,” Santoro said. The company manages title insurance production with two Canon scanners and AIM for Windows, the customized title software application from Stewart Title Information Services. Alchemy is integrated with the scanners and title software, so employees can now digitally file documents. Esquire Title’s digital “file room” meets title industry storage requirements and employees now have immediate access to customer documents without encountering any of the previous challenges. Documents are indexed and searchable via five key fields: buyer, seller, file or title policy number, and customer.

“Our investment in Alchemy has paid off in numerous ways,” Santoro noted. “The most important is the ability to improve and enhance service for our customers, who can’t believe we are able to email them a file while we are on the phone with them.” The new system even impressed Santoro’s business partners: “I now tell my friends Alchemy is the greatest thing since sliced bread. It is flexible and dependable. It simply works.”

About Captaris, Inc.
Captaris, Inc. is a leading provider of software products that automate business processes, manage documents electronically and provide efficient information delivery. Our product suite of Captaris RightFax, Captaris Workflow and Captaris Alchemy is distributed through a global network of leading technology partners. We have customers in financial services, healthcare, government and many other industries, and our products are installed in all of the Fortune 100 and many Global 2000 companies. Headquartered in Bellevue, Washington, and with European headquarters in Vianen, the Netherlands, Captaris was founded in 1982 and is publicly traded on the NASDAQ National Market under the symbol CAPA. For more information, please visit www.Captaris.com.

The following are registered trademarks and trademarks of Captaris: Captaris, Alchemy, RightFax, Captaris document management, Captaris Interchange and Captaris Workflow. All other brand names and trademarks are the property of their respective owners.