Laboratory Delivers Results Immediately with Captaris RightFax
Desktop Document Delivery Gives Immediate Results to Medical Providers
Story Highlights
- Accurate, reliable diagnostic lab results delivered immediately
- Integration with Microsoft Exchange, SQL Server and proprietary solution
- Productivity, security and delivery improvements
Bellevue, WA —December 6, 2007 — Captaris, Inc. (NASDAQ:CAPA), a leading provider of software products that automate document-centric processes, today announced Physicians Reference Laboratory,
LLC (PRL) deployed Captaris RightFax™ to support immediate delivery of accurate and reliable diagnostic information in the
areas of clinical and anatomic pathology services, clinical trial testing and drug testing for both the public and private
sectors. Read the full case study at: http://www.captaris.com/news_and_events/case_studies/index.html
PRL, located in Overland Park, KS, strives to provide timely reliable, accurate and cost effective diagnostic information
for tests ranging from routine cholesterol screening for a physician’s office to biopsies for hospital surgeons. PRL delivers
as many as 3,000 lab reports a day. “Turnaround time is very important to our clients,” said Dan Spragle, director of Information
Technology at PRL. “Having a reliable way to deliver results quickly is important.”
Prior to implementing Captaris RightFax, PRL used a fax server hooked to an AS/400 system to automatically send documents.
However, the system did not handle immediate send capabilities nor did it provide effective integration capabilities, causing
information delays.
Switching to a Microsoft Windows environment, PRL developed FastLab, a
proprietary, Microsoft .NET application built on SQL server and powered by Captaris RightFax Enterprise electronic fax servers.
Lab results are now immediately delivered to PRL clients via FastLab. PRL has extended its fax capabilities with the RightFax
Microsoft Exchange and PDF modules, which allow fax management through Exchange and Outlook and automatically convert PDF
files to fax format.
Effective interoperability and reliable distribution now surround lab reports automatically delivered via FastLab and RightFax.
FastLab uses load-sharing and IP routing to load documents into RightFax servers for delivery. RightFax sends the reports
via Least-cost Routing, and then offers real-time visibility into status with an integrated dashboard. “We have better diagnostics
as to what is going on compared to our previous fax systems,” said Spragle.
The highest volume of faxes are auto-delivered test results, however the RighFax solution also reduced delivery time for ad
hoc faxing by customer service representatives. Inbound faxes arrive within the Microsoft Outlook inbox alongside emails so
users only click an icon to view the document. Employees now send faxes from virtually any desktop application via RightFax,
which handles the dialing, transmittal and status confirmation without paper or trips to the fax machine.
PRL has achieved related cost-savings in reduced supplies and increased productivity, according to Spragle, “However, just
saving money was not our driving force,” Spragle added. “We wanted a quicker, more secure, accurate and reliable way to deliver
critical lab results to better serve our clients and their patients.”
About Captaris Inc.
Captaris, Inc. is a leading provider of software products that automate business processes, manage documents electronically
and provide efficient information delivery. The products of Captaris and its subsidiary Castelle, including Captaris RightFax,
Captaris Workflow, Captaris Alchemy and the Castelle FaxPress line of products, are distributed through a global network of
leading technology partners. We have customers in financial services, healthcare, government and many other industries, and
our products are installed in all of the Fortune 100 and many Global 2000 companies. Headquartered in Bellevue, Washington,
Captaris was founded in 1982 and is publicly traded on the NASDAQ Global Market under the symbol CAPA. For more information
please visit www.captaris.com.
The following are registered trademarks and trademarks of Captaris: Captaris, Alchemy, RightFax and Captaris Workflow. FaxPress
is a trademark of Castelle. All other brand names and trademarks are the property of their respective owners.
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