34581

BoardServer

Changing the Board Model country of origin does not affect the speed of data transfer.

In this update, the Board Model setting is disabled and set to USA for all currently supported TR1034, TRNIC, and TR114+P8V-T1 fax boards.

32925

Integration Module

Downloading TIFF files is possible if specified by manually typing a registry entry. However, manual registry entries are lost when changes were made to the Integration Module Configuration.

In this update, a new checkbox, Download TIFF Files, was added to the Integration Module Configuration dialog box.

31773

WorkServer

PDF and TIFF files are not created from partially received faxes.

In this update, the error does not occur.

33968

WorkServer

An "OCR Processing Failed" status displays when the OCR configuration is set to Hebrew in the WorkServer control panel.

The Hebrew language option is not supported and is no longer a selection.

31588

AutoReply

The AutoReply service will stop if more than 27 users are monitored for automatic responses.

In this update, the service will not stop.

9291

BoardServer

Fax audit logs (.csv files) with logging level 3 included a line break every 51 lines.

In this update, line breaks are not inserted in the fax audit log.

11439

BoardServer

With Brooktrout TR114+P8V-T1 and TR114+P16V fax boards, fax channels hang in a status of "Training" until the BoardServer Module is stopped and restarted.

In this update, the error does not occur.

11666

BoardServer

If the BoardServer module is stopped and started and faxes are sent immediately thereafter, then the Server module repeatedly sends the faxes. The sent faxes remain in scheduled-to-be-sent status.

In this update, the error does not occur.

11865

BoardServer

When setting up the RightFax Docs-On-Demand Module, the Require Dialing Rule Match on Fax Server check box could not be cleared.

In this update, the check box can be cleared.

12299

BoardServer

With a Dialogic CP2400CT-T1 fax board, while receiving a multipage fax and a transmission error occurs, the BoardServer module reports the following error even though the TIFF image properties indicate a width of 1728:
MPTIFFTG3: TIFF ERROR (page 1): ImageWidth tag not found.
MPTIFFTG3: TIFF format error, TIFF to Group III conversion abandoned.

In this update, the error does not occur.

30094

BoardServer

With Brooktrout TR1034 fax boards, fax channels are not being disconnected after transmission.

In this update, the error does not occur.

30113

BoardServer

With Intel Dialogic DM3 fax boards, the Dialogic system service hangs on reboot.

In this update, the error does not occur.

31704

BoardServer

With Brooktrout TR1034 fax boards, sending a fax to 954-677-1011 causes a fatal exception error.

In this update, the error does not occur.

31769

BoardServer

The human answered fax feature does not work on Brooktrout TR1034 series fax boards.

In this update, the human answered fax feature works on the Brooktrout TR1034 series fax boards.

31831

BoardServer

Cannot assign a dialing prefix for each channel in the Windows Registry.

In this update, a dialing prefix can be set for each channel via the Windows registry.

32105

BoardServer

With BRI or PRI ISDN fax boards and the Windows Registry key ISDN_InboundSelect set to use the redirected number (RN), inbound routing fails to select the redirected number.

In this update, the error does not occur.

32143

BoardServer

Brooktrout TR114 fax boards error in transmission when receiving from HP3100 fax machines.

Updated firmware from HP is included in this update, and the error does not occur.

32159

BoardServer

With Brooktrout TR114+P8V-T1 and TR114+P16V fax boards, fax channels hang in a status of "Training" until the BoardServer module is stopped and  then restarted. The parameter "max_timeout" does not reset the hung channels.

In this update, the error does not occur.

32182

BoardServer

Intel Dialogic fax boards do not support the Quick Headers feature, described in the RightFax Administrator's Guide.

In this update, this option has been removed from the configuration dialog box for Dialogic fax boards.

32228

BoardServer

With call grouping enabled in the global fax board settings, audit levels 3 and 4 do not provide the correct level of report details.

In this update, the BoardServer audit logs report the correct level of data.

32355

BoardServer

If the RightFax server name is 13 characters or longer, bump information is not read.

In this update, a long RightFax server name does not prevent bump information from being read.

32387

BoardServer

The Disable Loop Current Detection option is not available for Intel Dialogic CPi-series fax boards.

In this update, the Disable Loop Current Detection option is enabled for CPi-series fax boards.

32589

BoardServer

Using PRI-PCI32V and TR114+P16V fax boards on a PRI-E1 line during a broadcast of 200 or more faxes, some fax channels fail to reset.

In this update, fax channels will reset properly. All TR1034 service packs must be installed.

32755

BoardServer

RightFax fails to properly detect CPi/400B2 fax board.

In this update, the CPi/400B2 is properly detected.

33384

BoardServer

Brooktrout TR114-P8V-T1 and TR114-P16V fax boards receiving multi-page faxes from remote devices whose line is disconnected during transmission report the fax transmission as "OK."

In this update, the transmission status is correctly detected and reported.

12245

E-mail Gateway

The debug log file SMTPDump.txt is created in the RightFax\Gateway folder. The file occupies disk space and cannot be canceled.

In this update, the debug log is not generated. You can delete SMTPDump.txt.

10655

ETransport

E-mail messages sent from the RightFax server included bare line feeds, which caused the messages to be discarded by recipient servers on the Internet.

In this update, bare line feeds are not sent in e-mail messages.

8917

Exchange Connector

After removing, recreating, or modifying an SMTP e-mail address in Microsoft Exchange, the E-mail Address field in RightFax fails to populate after user synchronization.

In this update, the E-mail Address field will populate as expected.

9570

Exchange Connector

Changing user notification settings in Exchange does not properly update RightFax after user synchronization.

In this update, the user notification settings are updated in RightFax as expected.

31176

Exchange Connector

Faxes fail when they are sent from Outlook 2000 using the Outlook e-mail form and the FAX addressing format.

In this update, faxes can be sent from Outlook 2000 using the Outlook e-mail form and the FAX addressing format.

11802

Exchange Gateway

When faxes are sent from Outlook, message files (M*.tmp) are left in the folder RightFax\Gateway\Out.

In this update, message files do not remain in the folder RightFax\Gateway\Out.

12223

Exchange Gateway

If default billing codes are defined for users and faxes are sent from Outlook using the Outlook e-mail message form, the billing codes are not captured.

In this update, the billing codes are captured.

11605

Install

With Brooktrout TR1034 fax boards, the installation of the firmware to the fax boards fails.

In this update, the installation succeeds.

30020

Install

A component of the RightFax SNMP Alerting Module was not installed with RightFax 8.5.

In this update, the RightFax SNMP Alerting Module can be fully installed. Refer to the installation instructions in this readme file for more information.

11715

Integration Module

Invalid FCL tags do not generate error messages.

In this update, invalid FCL tags generate error messages.

30322

Integration Module

In the Integration Module, the Bar33 font does not print the numbers 1 and 2.

In this update, the Bar33 font includes the number 1 and 2 and displays them as expected.

30335

Integration Module

In the Integration Module, Notify.exe, Parse.exe, and Buffer.exe generate memory exception errors when the Integration Module service is stopped.

In this update, the errors do not occur.

30388

Integration Module

When a MIME document is sent through the Integration Module on a Windows NT 4.0 system, an application error occurs.

In this update, the error does not occur.

30776

Integration Module

With the Integration Module, a problem occurred in FCL documents that contain the {{MoveTo}} command and that are generated on a Unix system. If the text after the {{MoveTo}} command is on a new line, then the text was not captured for the document.

In this update, a new Windows registry entry can be used to capture the text on a new line.

If you are using the {{MoveTo}} command in a Unix system that generates FCL documents, you must add a value to the Windows registry in order to support the command. On the RightFax server, edit the Windows registry. Navigate to the subkey HKEY_LOCAL_MACHINE\Software\RightFax\Parse. Add the REG_MULTI_SIZE registry value UnixSpecials. Enter the string "MoveTo" in the multi-string editor.

31657

Integration Module

In the  Integration Module, a document with a  {{SetTab FCL}} command of 20 or higher causes a memory exception error.

In this update, the error does not occur.

31753

Integration Module

With the Integration Module and the InternetLink Module, a document can be sent to multiple to e-mail addresses. A defect caused the document to be sent multiple times to the first e-mail address.

In this update, the document is correctly sent to several e-mail addresses.

31762

Integration Module

With the Integration Module, documents that can be sent using directory scanning and the program Bufdir.exe. Files with dates in the future caused the program Bufdir.exe to stop. This could occur with documents created on systems in different time zones.

In this update, Bufdir.exe does not stop. Documents with dates in the future are processed and sent when the date and time on the local system matches the date and time in the document.

32026

Integration Module

With the Integration Module, PCL documents that contain {{OnError E-mail}}, {{OnError Mime}}, {{OnSuccess E-mail}}, or {{OnSuccess Mime}} fail conversion in the RightFax WorkServer.

In this update in the Integration Module, PCL documents that contain {{OnError E-mail}}, {{OnError Mime}}, {{OnSuccess E-mail}}, or {{OnSuccess Mime}} are successfully converted in the RightFax WorkServer.

32108

Integration Module

With the Integration Module, if the {{Attach}} FCL command is used and the attached file does not exist, no errors are recorded and the fax is recorded as successful.

In this update in the Integration Module, if the {{Attach}} FCL command is used and the attached file does not exist, correct errors are logged.

31419

Mimesend

If the SMTP mail server uses SMTP service extensions (ESMTP), e-mail messages could not be sent.

In this update, a new check box appears in the Server Configuration dialog box on the eTransport tab. Select the "SMTP service extensions" check box if your system uses SMTP service extensions.

31576

Mimesend

With the Integration Module, when a fax is sent as a type MIME document and an overlay form is used, the fax image is distorted.

In this update, the fax image is rendered correctly without distortion.

31916

MQ Series

In the Integration Module, MQGet.exe and MQPut.exe are not designed to work with the WebSphere MQ Application Programming Reference Version 2. The module does not provide a method for specifying the codeset name for the language in WebSphere MQ.

In this update, MQGet.exe and MQPut.exe work with the WebSphere MQ Application Programming Reference Version 2 by default. A command line option has been added that allows you to specify version 1 of the WebSphere MQ API:

-1 Selects Version 1 of the WebSphere MQ API.
-t <CCSID> Specifies the codeset name for a language. A list of the codeset IDs (CCSIDs) supported by WebSphere MQ is available from IBM.

31693

OCR

OCR routing fails due to OCR library initialization error.

In this update, OCR routing performs as expected.

31649

Paging Service

CSID does not appear in pager notifications if first character is "+".

In this update, an initial "+" character in a CSID is supported for pager notifications.

33325

Paging Service

Pager alert for "Probable Line Failure" is never sent.

In this update, the "Probable Line Failure" alert is sent as expected.

12365

PostScript

PDF files fail to convert to fax format properly. Symptoms may include failed conversion, partial conversion, all-black pages, or distorted text.

In this update, PDF files convert to fax format without displaying these symptoms.

32504

PostScript

PDF/PostScript Module converting with ASCII85 compression converts last character on a line incorrectly. Last character is incremented by 1.

In this update, the last character in a line is converted correctly.

12405

Production Notifications

In the Integration Module, the syntax "hf -s 12345 c:\boot.ini cis-rf80" returns a syntax error.

In this update, the error does not occur.

30793

Production Notifications

In the Integration Module, the error "hlpisend: Unknown command line argument -^" occurs when the following command line is run from the Production/Bin directory: "hlpisend -s A -l C:\Program Files\RightFax\Production\Include\login.inc" -H 1 -d -v <file>".

In this update, the error does not occur.

32580

Production Notifications

In the Integration Module, if you create an FCL document to send through InternetLink and specify the notification channel of mailsend, when a fax is sent the notification continues to retry every 5 seconds.

In this update, the error does not occur.

11216

Rescue.exe

The database rescue utility always retains deleted faxes regardless of option setting.

In this update, the option to purge deleted faxes in the database rescue utility works as expected.

2088

RightFax server

No notification is being returned to a fax sender when a fax is abandoned due to a "scheduling failed" error for a fax number that is disallowed by dialing rules.

In this update, the fax sender now receives notification when outgoing faxes fail to send due to the fax number being disallowed by a dialing rule.

6185

RightFax server

If the Disallow Editing of Billing Codes permission is set for a user, and Billinfo1 is a required field for sending faxes, the Billinfo1 information is not populated when using the print-to-fax function.

In this update, the Billinfo1 information is populated as expected.

9419

RightFax server

When an outbound fax is sent with a delay time specified, and is then released prior to the specified time, the fax is immediately sent and then sent again at the specified delay time.

In this update, the fax is sent only when released. The delay time is cancelled.

9676

RightFax server

The custom RTI line variable ~4 (the name of the receiving fax server) does not display on the RTI line.

In this update, the variable ~4 displays on the RTI line as expected.

10635

RightFax server

The print-to-fax function fails when specifying a RightFax user ID if NT login does not match an existing RightFax user account.

In this update, the print-to-fax function works as expected when specifying a valid RightFax user ID regardless of NT account login.

10698

RightFax server

Faxes get "Info Incomplete" error when multiple contacts are chosen from the RightFax phonebook and billing codes are required fields.

In this update, faxes to multiple contacts send as expected .

11436

RightFax server

Setting the User Notify Time option is the Server configuration to a number less than 6 disables user notification.

In this update, the User Notify Time option cannot be set to a number less than 6. Enter a value of 1-5 will automatically reset the User Notify Time option to 9999.

31048

RightFax server

Using the Human Answered Fax feature, if the call recipient selects [9] to cancel the fax, an incorrect notification is returned to the fax sender.

In this update, cancelled faxes generate accurate notifications to the fax sender.

31082

RightFax server

Delayed faxes are sent immediately after stopping and restarting the Server Module.

In this update, stopping and restarting the RightFax Server module does not immediately send delayed faxes. Delayed faxes are sent at the time specified.

31664

RightFax server

If a fax is sent immediately after stopping and restarting the BoardServer Module, the server will repeatedly schedule the fax to send but never send it.

In this update, stopping and restarting the BoardServer Module does not prevent faxes from sending.

31869

RightFax server

Fax Reporter incorrectly reports the send date and time for delayed faxes.

In this update, Fax Reporter reports the send time and date correctly for delayed faxes.

32269

RightFax server

CSID information in the CSID.tbl routing table assumes the * wildcard at the end of the CSID, allowing for incorrect or unexpected CSID routing.

In this update, if no wildcard is present in the CSID routing table, an exact match must be made in order to route to the specified mailbox. Wildcard characters are still supported.

8858

SAP

Auto-printing does not work for faxes sent via the Gateway for SAP R/3.

In this update, faxes sent via the Gateway for SAP R/3 will auto-print as expected.

11872

SAP

When ten or more SAP gateways are present, sapgate.exe attempts incorrect connection due to incorrect file naming scheme in saprfc.ini.

In this update, sapgate.exe successfully connects regardless of the number of SAP gateways.

31097

SAP

The RightFax 8.5 Connector for SAP R/3 Guide provides incomplete instructions on how to test the connection between SAP and the RightFax server after installation and configuration.

The documentation should instruct you to clear the Trace check box before selecting the Test Connection option. If the Trace check box is selected, the SAP connector will fail.

31393

SAP

The RFSAP_FROMGENFAXNUM, RFSAP_FROMGENPHONE, and RFSAP_FROMFAXNUM embedded codes are not recognized.

In this update, the RFSAP_FROMGENFAXNUM, RFSAP_FROMGENPHONE, and RFSAP_FROMFAXNUM function as expected.

30623

SecureDocs/
InternetLink

After being bumped for SecureDocs, the Create PDF Image option is unavailable when sending to an e-mail address.

In this update, bumping the SecureDocs module does not disable the Create PDF Image option.

32555

SecureDocs/
InternetLink

Carriage returns and line feeds in the altmime.txt file for SecureDocs do not appear in the e-mail notification.

In this update, carriage returns and line feeds in the altmime.txt file for SecureDocs appear in the e-mail notification as expected.

30896

SMTP Integration

The SMTP gateway drops diacritical characters in the From Name field.

In this update, diacritical characters are retained in the From Name field.

30904

SMTP Integration

SMTP gateway notifications display incorrectly if From Name or Subject fields contain diacritical characters.

In this update, SMTP gateway notifications display correctly.

31167

SMTP Integration

If the To Name or From Name fields contain diacritical characters, the SMTP gateway displays the names incorrectly.

In this update, diacritical characters appear as expected.

30470

Utilities

Selecting the Auto-Delete Control option in the Fax Dialog Customization tab of the Group Edit dialog box does not disable the Automatic Deletion field on the Sending tab of the Options dialog box in FaxUtil.

In this update, selecting the Auto-Delete Control option in the Fax Dialog Customization tab of the Group Edit dialog box does disable the Automatic Deletion field in FaxUtil.

32530

Utilities

Impuser.exe fails to import e-mail address from last entry in file unless the last entry is followed by a carriage return.

In this update, the last item is imported from the Impuser.exe file without requiring a subsequent carriage return.

9160

WorkServer

An Excel spreadsheet with data only in the cell A1 is not faxed.

In this update, an Excel spreadsheet with data only in cell A1 is faxed successfully.

9803

WorkServer

If an HPFAX print driver is not installed on the RightFax server, the event log fails to tell the administrator what the problem is.

In this update, an error message is logged in the event log if an HPFAX print driver is not installed on the RightFax server.

11088

WorkServer

If special characters or symbols are used in a service account password, the WorkServer logon fails.

In this update, special characters or symbols can be used in a service account password.

11154

WorkServer

Normal resolution landscape PDF files that are sent as attachments are distorted.

In this update, normal resolution landscape PDF images are not distorted.

11556

WorkServer

Faxes fail that are created with overlay forms that call other forms (for example, a letterhead is the first page overlay, and a different overlay form that should follow for subsequent pages.) The WorkServer module reports the error "DPC:Error (2) in overlay of fax 0x20002C9."

In this update, the error does not occur.

11737

WorkServer

Pages that contain embedded images in Excel spreadsheets are dropped from the fax when sent as an attachment from FaxUtil.

In this update, pages in Excel spreadsheets that contain embedded images are not dropped from the fax.

11950

WorkServer

If a fax is received with a corrupt image or if the image is not written to the image directory and the user is set to auto-print using a Windows GDI printer, an application error occurs in the WorkServer module. The following error message appears: "The instruction at '0x1021ecb1' referenced memory at '0x00000014'. The memory could not be 'read'."

In this update, the error does not occur.

12205

WorkServer

The file RFcomapi.dll in RightFax 8.0 Server Hot Fix 2 (dated 1/29/02) is an evaluation version and expires after 90 days. The following message appears in the WorkServer module configuration program: "The evaluation version of this software will expire in XX day(s). Please update the RFCOMAPI.DLL."

In this update, the software license does not expire.

12323

WorkServer

When archive is enabled in the WorkServer Module and faxes are sent using embedded codes via the Hpfax print queue, the archive image file is overwritten. Unique files for each fax are not created.

In this update, archive image files are correctly named and are not overwritten.

30087

WorkServer

Some .PCL files attached in FaxUtil or submitted via Java or the Integration Module convert to fax format with extra space at the top of the page.

In this update, .PCL file attachments convert correctly.

30530

WorkServer

When a printer is defined in the RightFax server that uses a Xerox printer driver and a fax is printed, a memory exception error occurs.

In this update, the error does not occur.

30711

WorkServer

PDF files with document security fail to convert.

In this update, PDF files with document security are correctly converted.

30976

WorkServer

The WorkServer fails to create TIFF G4 files for certain received faxes when routing to network directory.

In this update, routing to a network directory using the TIFF G4 format works as expected.

31411

WorkServer

With the Integration Module, InternetLink documents that contain the {{ImageType pdf}} FCL command and PCL codes do not convert.

In this update, InternetLink documents that contain the {{ImageType pdf}} FCL command and PCL codes are correctly converted to fax images.

31838

WorkServer

The WorkServer module is unable to convert PCL files.

In this update, the WorkServer converts PCL files.

31920

WorkServer

Faxes cannot be sent from the Xerox Document Centre 555.

In this update, the Xerox integration has been enhanced. See (instructions for installing the Xerox integration) elsewhere in this document.

32115

WorkServer

In Web Client, when a Word document is attached to a fax, the client application creates .up.doc files in the Outgoing directory on the RightFax server, and the files are never deleted.

In this update, up.doc files are properly deleted when a fax is sent.

32768

WorkServer

Documents that are printed to the fax printer (using print-to-fax) cause jobs to fail in the WorkServer module.

In this update, documents that are printed to the fax printer do not cause jobs to fail in the WorkServer.

30530

Xerox

When printing to a RightFax printer using a Xerox print driver, a memory exception error occurs.

In this update, the error does not occur.

30531

Xerox

When faxing to an international telephone number from a Xerox Document Centre, the RightFax server strips the first six digits of the number.

In this update, the Xerox integration has been enhanced. For more information, see Updating the RightFax Integration with Xerox Multifunction Products.

31130

Xerox

Faxes sent from the Xerox Document Centre 545 do not convert.

In this update, the Xerox integration has been enhanced. For more information, see Updating the RightFax Integration with Xerox Multifunction Products.

Chapter

3, "Configuring the WorkServers"

Section

"To add a remote WorkServer"

Error

The instructions for configuring a remote WorkServer are incomplete.

Resolution

The remote WorkServer must have an HP LaserJet 4 printer driver installed so that the print queues needed can be automatically set up.

In addition, you must complete the following steps:

Copy Files to the Remote WorkServer Computer

1. On the remote WorkServer computer, navigate to the System32 folder on the RightFax server.

2. Copy the files Mfc71.dll, Mfc71u.dll, Msvcp71.dll, and Msvcr71.dll into the System32 folder on remote WorkServer computer.

Edit the Lasernt.cfg File

1. On the RightFax server, navigate to the folder RightFax\Shared Files\PCL.

2. Using a text editor, edit the file Lasernt.cfg.

3. Four lines need to be changed in this file. In all four examples, RFServer should be replaced with the name of the RightFax server this remote WorkServer will connect to.

• -f\\RFServer\C$\Progra~1\RightFax\Shared~1\PCL\Type

• -s\\RFServer\C$\Progra~1\RightFax\Shared~1\PCL\SFT

• -m\\RFServer\C$\Progra~1\RightFax\Shared~1\PCL\MAC

• -p\\RFServer\C$\Progra~1\RightFax\Shared~1\PCL\PAT

Chapter

3, "Configuring the WorkServers"

Section

"Select service account"

Error

Warning omitted.

Resolution

If you manually type a name in the Domain or Workgroup field that is longer than 15 characters, you may encounter errors in services performed by the WorkServer. To avoid this, you should select the user by clicking the Load Users button when the desired user account resides on a domain whose name is longer than 15 characters.

Chapter

4, "Configuring the BoardServer"

Section

"Audit settings"

Error

The description of audit level 4 is incorrect.

Resolution

If you set the audit level to 4, a new file is created each hour containing that hour's fax events. Because a separate file is created for each hour's fax events, do not specify a file name in the File box. You can optionally specify a path to a folder where the log files, which are given default names, will be saved.

Chapter

4, "Configuring the BoardServer"

Section

"Dialing settings"

Error

The definition for Prefix incorrectly states that if no value is specified, RightFax automatically sets the Prefix to "W".

Resolution

If the Prefix option is left blank, RightFax will not assign any default value.

Chapter

4, "Configuring the BoardServer"

Section

"Inbound routing"

Error

The definition for Initial Speech incorrectly notes that a license for a separate voice module must be acquired from Brooktrout.

Resolution

No separate voice module license is required.

Chapter

6, "Installing the RightFax Client Applications"

Section

"System Requirements"

Error

Windows ME is not listed as a supported operating system for the RightFax client applications.

Resolution

The RightFax client applications can be installed on Windows ME computers. The minimum system requirements are the same as for the operating system.

Chapter

18, "Generating Reports of Fax Activity"

Section

"Running Fax Reporter from a command line"

Error

The definition of the -r option is incorrect.

Resolution

The -r option is the report file name. The file should be located in the folder \RightFax\AdmUtils\Faxrpt2\Reports.

Chapter

19, "Routing Inbound Faxes"

Section

"Channel Routing"

Error

The statement "CSID routing is not available for analog fax boards." is incorrect.

Resolution

CSID routing can be used with analog fax boards.

Chapter

20, Responding to Inbound Faxes with AutoReply"

Section

"Before You Begin"

Error

An additional step is required for the AutoReply installation to work as expected..

Resolution

If the user does not have any RightFax client applications installed:

1. On the user's computer, add a REG_SZ value called Path to HKEY_CLASSES_ROOT\RightFax\Client and set the value data to c:\program files\rightfax\shared files.

2. Copy bump.dll from the server's shared files folder into the C:\Program Files\RightFax\Shared Files folder on the client computer.

If the user already has any RightFax client applications installed:

1. Copy bump.dll from the server's shared files folder into the C:\Program Files\RightFax\Shared Files folder on the client computer.

2. Copy servact.dll from the client's RightFax\Shared Files folder to the RightFax folder.

Chapter

24, "Using RightFax E-mail Gateways"

Section

N/A

Error

Guide fails to document that UTF-8 encoding (unicode) is required for the Euro symbol (¬) and some other special characters to appear properly in RightFax documents created in e-mail clients.

Resolution

To support documents with the Euro symbol, your e-mail client must be configured for UTF-8 (unicode) encoding. Refer to the documentation for your e-mail client for information on enabling UTF-8 encoding.

Chapter

24, "Using RightFax E-mail Gateways"

Section

N/A

Error

Guide fails to document that UTF-8 encoding (unicode) is required for the Euro symbol (¬) and some other special characters to appear properly in RightFax documents created in e-mail clients.

Resolution

To support documents with the Euro symbol, your e-mail client must be configured for UTF-8 (unicode) encoding. Refer to the documentation for your e-mail client for information on enabling UTF-8 encoding.

Chapter

24, "Using RightFax E-mail Gateways"

Section

"Using RightFax E-mail Gateways"

Error

Guide fails to document that required information for outbound faxes does not apply to faxes sent via the e-mail gateways.

Resolution

Added important note stating that required information for outbound faxes does not apply to faxes sent via the e-mail gateways. If you have configured RightFax to require that the To Name field be completed before a fax can be sent, faxes may still be transmitted via the e-mail gateways without a recipient name specified.

Chapter

25, "Backing Up and Maintaining RightFax"

Section

"Running ImpUser.exe"

Error

Two command line options are omitted from the list of options in Table 25L.

Resolution

-uUserID: This is a required parameter that specifies the RightFax user ID to use to log on to the RightFax server specified with the -f parameter.

-pPassword: This specifies the password for the user ID specified with the u parameter. Omit this parameter to use NT authentication.

Chapter

25, "Backing Up and Maintaining RightFax"

Section

"Running PhnPrint.exe"

Error

Two command line options are omitted from the list of options in Table 25N.

Resolution

-gOption: Optionally print phonebook groups from the specified users phonebooks. Specify option 0 or 1 where:

0 = Include phonebook groups

1 = Do not include phonebook groups (default)

-q: Lists the field definitions for all of the output formats. This option overrides all other options.

Chapter

1, "Installing and Configuring Docs-on-Demand"

Section

"Configuring Fax-on-Demand"

Error

The definition for Routing Code/Channel Ext. incorrectly states that "If you have only analog channels you must dedicate one of your fax channels to Fax-on-Demand."

Resolution

You must dedicate one of your fax channels to Fax-on-Demand only if you have channel routing configured on POTS (plain-old-telephone system).

Chapter

3, "Customizing Fax-on-Demand"

Section

"Automatically Sending a Fax With One-Document Poll"

Error

The definition for the keyword ODP_InitialPrompt is incorrect.

Resolution

To specify a message file to play before the fax is sent, add this Fax-on-Demand registry keyword entry: ODP_InitialPrompt(file), where file is the name (without the file extension) of the message file to play.

Appendix

B, "Voice Prompt Files"

Section

N/A

Error

The keyword NumRetries is incorrect. The description of the 999.vox and 998.vox message files is incomplete.

Resolution

The correct keyword is Retries. The file 999.vox contains the message We will now send the documents you requested. If your fax machine is busy, we will retry three times to send you your documents. You may hang up now. By default, message file 999.vox plays to announce that a fax will be sent in the next call. You can define the number of retry attempts with the "Retries" keyword in the Fax-on-Demand Windows registry configuration, described in the RightFax 8.5 Docs-On-Demand Guide, Appendix C, Fax-on-Demand Registry Configuration. If you change the number of retries, you have the following message options:

• Re-record 999.vox with the number of retries.

• Record a new message that contains the message that will play after the number defined in the registry. Save it as 998.vox. If the 998.vox message file exists, then Fax-on-Demand will play message file 999.vox, then the number of retries, followed by 998.vox.

Appendix

C, "Fax-on-Demand Registry Configuration"

Section

N/A

Error

The description for the Retries registry setting is incomplete.

Resolution

The number of retries in this setting overrides the retry settings that are defined for the RightFax Server module.

Chapter

2, "Brooktrout Digital Fax Boards"

Section

"Supported Network Interface Cards"

Error

Brooktrout NetAccess ISA network interface cards is incorrectly listed with other supported cards.

Resolution

Brooktrout NetAccess ISA network interface cards are not supported.

Chapter

3, "Dialogic Digital Fax Boards"

Section

"Installing Dialogic Digital Fax Boards"

Error

The CPi/200BRI PCI and CPi/400BRI PCI fax boards are not included in the list of supported fax boards.

Resolution

The CPi/200BRI PCI and CPi/400BRI PCI fax boards are supported in RightFax 8.5.

Chapter

4, "Dialogic Digital Fax Boards"

Section

"Installing Dialogic Digital Fax Boards"

Error

The CPi/2400 and CPi/3000 fax boards are incorrectly described as ISA fax boards.

Resolution

The CPi/2400 and CPi/3000 fax boards are PCI fax boards.

Chapter

4, "Dialogic Digital Fax Boards"

Section

"Install the fax board hardware drivers"

Error

Steps 2 and 3 are incorrect.

Resolution

Delete steps 2 and 3 from this procedure.

Chapter

4, "Dialogic Digital Fax Boards"

Section

"Install the fax board firmware"

Error

In step 7, MuLaw coding is not required in Europe.

Resolution

If you are configuring fax board firmware in Europe, MuLaw coding is not required.

Chapter

3, "Installing the RightFax Connector for Microsoft Exchange 2000"

Section

"Installing the RightFax Connector on Microsoft Exchange 2000 Servers"

Error

A step is missing from the instructions for installing the RightFax connector

Resolution

After step 8, the Microsoft Exchange server must be restarted. Once the computer restarts, proceed to step 9.

Chapter

5, "Configuring Outlook Users to Send and Receive Faxes"

Section

"Installing the RightFax Forms for Outlook"

Error

A step is missing from the instructions for installing the forms to all Outlook client computers

Resolution

The following steps are required after completing step 1 in the guide:

• Open the Permissions settings for the Organizational Forms Library and set the administrator who is installing the RightFax forms as the Owner of the Forms Library.

• Close the Permissions dialog box.

Chapter

5, "Configuring Outlook Users to Send and Receive Faxes"

Section

"Sending Faxes"

Error

Guide fails to document that UTF-8 encoding (unicode) is required for the Euro symbol (¬) and some other special characters to appear properly in RightFax documents created in the client for Microsoft Outlook.

Resolution

To support documents with the Euro symbol, Outlook must be configured for UTF-8 (unicode) encoding. Refer to the documentation for Microsoft Outlook for information on enabling UTF-8 encoding.

Chapter

5, "Configuring Outlook Users to Send and Receive Faxes"

Section

"Customizing the subject lines of Exchange user notifications"

Error

The definitions for the registry setting for ExchangeMsgs_0 are incorrect.

Resolution

The following table lists the correct definitions of the variables.

~1 = CSID of the originating fax machine.

~2 = Part of the fax (if the fax is broken into multiple parts).

~3 = Total fax parts (if the fax is broken into multiple parts).

~4 = The number of the fax channel that received the fax.

~5 = The unique ID of the fax, assigned by the RightFax server.

~6 = ANI information.

Chapter

1, "Hardware and Software Requirements"

Section

"Fax Server Requirements"

Error

The disk space requirement of about 150 MB for the RightFax software is incorrect and the minimum requirement for Microsoft Internet Explorer version 5.5 is incorrect.

Resolution

The disk space that is required for the RightFax software is about 610. The minimum requirement for Microsoft Internet Explorer is version 5.0.

Chapter

3, "Installing the RightFax Software"

Section

"Updating to RightFax Version 8.5 from a Previous Version"

Error

The first bullet point incorrectly instructs you to uninstall the RightFax Fax Board Drivers before upgrading to RightFax 8.5 from any previous version.

Resolution

The drivers you must uninstall are named RightFax Hardware Module and not RightFax Fax Board Drivers. Also, uninstalling these drivers is only required when upgrading from RightFax version 8.0. No uninstall is necessary when upgrading from any version prior to 8.0.

Appendix

A, "Installing RightFax in a Windows NT 4.0 or Windows 2000 Cluster"

Section

"Installing RightFax on the two cluster nodes"

Error

Steps 3 and 8 incorrectly state that after RightFax is installed on the primary node, clicking OK in the BoardServer configuration program starts the RightFax BoardServer service on the primary node.

Resolution

This action creates the BoardServer service, but does not start it.

Chapter

1, "Installing the SecureDocs Module"

Section

"Activating the Web Client Software on the RightFax Server"

Error

Reference to the Web Client application is incorrect.

Resolution

The reference to the Web Client application should refer to the SecureDocs Module.

Chapter

1, "Installing and Configuring the SNMP Alerting Module"

Section

"Configuring the Network Monitor Application"

Error

Instructions for running Rfhpov.bat are incomplete.

Resolution

On the Network Node Manager computer, you must first map a drive to the server where the SNMP Module is installed. Then, you can run the Rfhpov.bat file from a command line on the Network Node Manager computer.

Appendix

B, "FCL Commands"

Section

"PRINTNOW"

Error

The syntax for the {{PRINTNOW}} command is incorrect..

Resolution

Use the following syntax for PRINTNOW:

{{printnow print copies}}

Where copies is the number of copies to print.

Appendix

B, "FCL Commands"

Section

"SETTAB"

Error

Documentation does not state the maximum number of tabs that can be set with {{settab}}.

Resolution

Up to 20 sets of tabs can be set, numbered from 0 to 19.

Chapter

1, "Creating FCL Documents with InternetLink Commands"

Section

"Example FCL for InternetLink documents that have attachments"

Error

The documentation incorrectly states that the {{uniqueid}} code specifies the file name of the attached PDF file.

Resolution

The name of the attached file is generated automatically by the system. The {{uniqueid}} code does not set the attached file's name.

Chapter

1, "Activating and Using the Teleconnect Module"

Section

"RightFax user setup"

Error

The documentation incorrectly states that the user's RightFax ID must be numeric.

Resolution

The RightFax user's ID may contain both letters and numbers.

Sending Option

Notes

Send faxes to an external number from the Document Centre, or
send faxes to RightFax mailboxes.

If the user sends the document to his RightFax mailbox, he can add cover sheets, overlay forms, and use the other options available in the RightFax client application. The user has the option to add billing codes at the Document Centre.

Only send faxes to an external number from the Document Centre.

The user has the option to add billing codes at the Document Centre.

In the Routing Prefix box, enter a number that should precede the voice mail subscriber ID when users send faxes to a RightFax mailbox. For example, the user may enter 007029 to send a fax to his RightFax mailbox. 00 is the routing prefix and 7029 is the voice mail subscriber ID.