This document provides late-breaking or other information that supplements the RightFax documentation. Service packs are the means by which RightFax product updates are distributed from the Captaris Web site. A service pack may contain updates for system reliability, program compatibility, performance improvements, and more. All service packs are cumulative. Each contains new fixes plus all the fixes from previous hot fix and service pack releases.
This document describes the current update to this version of the RightFax Remote BoardServer and fax board driver software. It provides installation instructions and a brief description of problems fixed with this release.
By
the time you receive this software, updates to other RightFax software
may be available. To obtain updates, go to http://www.captaris.com/customer_support.
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Please Read This First This
service pack should be installed only on RightFax 8.5 Remote BoardServers.
Service pack 5 for RightFax Servers is downloaded and installed as a separate
service pack. |
This service pack should be installed on computers that are running version 8.5 of the RightFax Remote BoardServer. Follow these steps to confirm that a computer has this version of the Remote BoardServer installed.
From the computer desktop, select Start > Settings > Control Panel. If this computer is a RightFax server, the Control Panel will include an application called RightFax BoardServer. If this application is not present, do not run the update program RightFax 8.50 SP5 RBS Patch.exe on this computer. If any other RightFax applications such as RightFax Server are present in the Control Panel, then this is a RightFax server and not a Remote BoardServer and you should install the service pack for RightFax servers instead.
From the computer desktop, navigate to C:\Program Files\RightFax\RFBoard. Right-click on BoardSrv.exe and select Properties from the shortcut menu. If the Created date is earlier than July 25, 2002, the installed remote BoardServer is not version 8.5 and you must upgrade to version 8.5 before installing this service pack. If the Created date is July 25, 2002 or later, the Remote BoardServer is version 8.5 and you should proceed to install this service pack and the service pack for fax boards drivers.
To update your software, Microsoft Windows Installer will patch your existing RightFax installation by replacing existing files with updated files and installing new files.
Log on to the RightFax 8.5 Remote BoardServer as an administrator.
Run the program RightFax 8.50 SP5 RBS Patch.exe that you extracted from the downloaded .zip file.
At the introductory screen, click Update. A status bar will indicate the progress of the installation.
When the installation is complete, click Finish.
After completing the service pack installation for the RightFax Remote BoardServer, you must install the service pack for the fax board drivers (described in the next section).
To update your software, Microsoft Windows Installer will patch your existing RightFax installation by replacing existing files with updated files and installing new files.
When the installation of Service Pack 5 for the RightFax Remote BoardServer is complete, remain logged on as an administrator.
Run the program RightFax 8.50 SP5 Hardware Patch.exe located on your update CD or extracted from the downloaded .zip file.
At the introductory screen, click Update. A status bar will indicate the progress of the installation.
When the installation is complete, click Finish.
The installation program includes Brooktrout TR1034 fax board firmware. If you have one of these fax boards installed, you must run a batch file that installs the firmware to the boards. Open a command prompt window. Navigate to the folder RightFax\RFBoard\Boston and run Flashupd.bat. This step gets the firmware from the folder C:\Program Files\RightFax\RFBoard\Boston. To change the path, edit the Flashupd.bat file in any text editor. In the file, change the loader path to the correct path to the folder that contains the firmware. This command only supports short file names, so you may need to truncate folder names, such as "Program Files" to "Progra~1".
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Captaris Tracking Number |
Module |
Problem |
Solution |
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30687 |
BoardServer |
DTMF setting for channels in the BoardServer does not affect what the channel actually plays for TR-114 fax boards. |
In this update, the DTMF setting for channels behaves as expected. |
|
32311 |
BoardServer |
BoardServer availability index in Enterprise Fax Manager does not update with timed ability. |
In this update, the error does not occur. |
|
32356 |
BoardServer |
All failed phone calls become failed faxes when using T1 PRI on TR1034 fax boards. |
In this update, failed phone calls do not become failed faxes. |
|
33738 |
BoardServer |
Brooktrout TR114-I2BRI and TR114-I4BRI cards install as PCI, not ISA. |
In this update, the cards install and can be configured correctly. |
|
33950 |
BoardServer |
The Enterprise Fax Manager displays this error when configuring a BoardServer module on a client machine: Error Reading Bump: |
In this update, the error does not display. |
|
34355 |
BoardServer |
When a transfer is disconnected, Smart Resume does not detect the pages sent before restarting the transfer. |
In this update, Smart Resume detects the pages sent before the interruption and sends only the remaining pages. |
|
34581 |
BoardServer |
Changing the Board Model country of origin does not affect the speed of data transfer.
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In this update, the Board Model setting is disabled and set to USA for all currently supported TR1034, TRNIC, and TR114+P8V-T1 fax boards. |
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34622 |
BoardServer |
TR1034 series board are interpreting incoming faxes from some fax machines as binary file transfers, causing incoming faxes to be mistakenly deleted. |
In this update, the error does not occur because it includes updated firmware for TR1034 series boards. |
|
34719 |
BoardServer |
The human answered fax feature does not work correctly on Brooktrout series TR1034 fax boards if the human answering gives no response. |
In this update, a registry value is available to modify the human answered fax feature.
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|
35261 |
BoardServer |
Bad lines on received faxes result in blank pages and an OK status when Error Correction mode is turned off the machine sending the fax. |
In this update, bad lines on a fax do not send an OK status. |
|
36585 |
BoardServer |
The Network Specific Facility option is not available in the Digital Configuration Wizard for Brooktrout series TR1034 fax boards when using PRI T1. |
In this update, the Network Specific Facility option is available for the TR1034 series boards. |
|
36667 |
BoardServer |
The TR1034 series board requires an ANI pattern match in order to pass ANI data. |
In this update, an ANI pattern match is not required. |
|
36561 |
BrookTrout Adapters |
When using a TR1034 series board, channels are unresponsive if a PPS-EOM or EOM message is received during a transmission. |
In this update, channels function correctly when the messages are received. |
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This update provides support for the Brooktrout TR1034 fax board for E1 and T1 ISDN Primary Rate Interface (PRI) telephone lines, and the TR1034 4-port fractional T1 fax board (TR1034+P4-T1). This update also improves the error rate of the Brooktrout TR1034 fax board.
Caution: Brooktrout TR1034 fax boards cannot be combined in the same computer with Brooktrout TR114 fax boards. Combining these board types will prevent the RightFax BoardServer service from starting.
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Captaris Tracking Number |
Module |
Problem |
Solution |
|
9291 |
BoardServer |
Fax Audit Logs (.csv files) with logging level 3 included a line break every 51 lines. |
In this update, line breaks are not inserted in the Fax Audit Log. |
|
11439 |
BoardServer |
With Brooktrout TR114+P8V-T1 and TR114+P16V fax boards, fax channels hang in a status of "Training" until the BoardServer Module is stopped and restarted. |
In this update, the error does not occur. |
|
11666 |
BoardServer |
If the BoardServer Module is stopped and started and faxes are sent immediately thereafter, then the Server Module repeatedly sends the faxes. The sent faxes remain in scheduled-to-be-sent status. |
In this update, the error does not occur. |
|
11865 |
BoardServer |
When setting up the RightFax Docs-On-Demand Module, the Require Dialing Rule Match on Fax Server check box can not be cleared. |
In this update, the check box can be cleared. |
|
12299 |
BoardServer |
With a Dialogic
CP2400CT-T1 fax board, while receiving a multi-page fax and a transmission
error occurs, the BoardServer module reports the following error even
though the TIFF image properties indicate a width of 1728: |
In this update, the error does not occur. |
|
30094 |
BoardServer |
With Brooktrout TR1034 fax boards, fax channels are not disconnected after transmission. |
In this update, the error does not occur. |
|
30113 |
BoardServer |
With Intel Dialogic DM3 fax boards, the Dialogic system service hangs upon reboot. |
In this update, the error does not occur. |
|
31077 |
BoardServer |
With Intel Dialogic DM3 fax boards, Enterprise Fax Manager shows a state of "Sending" when the channel is configured to receive. |
In this update, the error does not occur. |
|
31704 |
BoardServer |
With Brooktrout TR1034 fax boards, sending a fax to 954-677-1011 causes a fatal exception error. |
In this update, the error does not occur. |
|
31769 |
BoardServer |
The human answered fax feature does not work on Brooktrout TR1034 series fax boards. |
In this update, the human answered fax feature works on the Brooktrout TR1034 series fax boards. |
|
31831 |
BoardServer |
Cannot assign a dialing prefix for each channel in the Windows Registry. |
In this update, a dialing prefix can be set for each channel via the Windows registry. |
|
32105 |
BoardServer |
With BRI or PRI ISDN fax boards and the Windows Registry key ISDN_InboundSelect set to use the redirected number (RN), inbound routing fails to select the redirected number. |
In this update, the error does not occur. |
|
32143 |
BoardServer |
Brooktrout TR114 fax boards error in transmission when receiving from HP3100 fax machines. |
Updated firmware from HP is included in this update, and the error does not occur. |
|
32159 |
BoardServer |
With Brooktrout TR114+P8V-T1 and TR114+P16V fax boards, fax channels hang in a status of "Training" until the BoardServer module is stopped and then restarted. The parameter "max_timeout" does not reset the hung channels. |
In this update, the error does not occur. |
|
32182 |
BoardServer |
Intel Dialogic fax boards do not support the Quick Headers feature, described in the RightFax Administrator's Guide. |
In this update, this option has been removed from the configuration dialog box for Dialogic fax boards. |
|
32228 |
BoardServer |
With call grouping enabled in the global fax board settings, audit levels 3 and 4 do not provide the correct level of report details. |
In this update, the BoardServer audit logs report the correct level of data. |
|
32355 |
BoardServer |
If the RightFax server name is 13 characters or longer, bump information is not read. |
In this update, a long RightFax server name does not prevent bump information from being read. |
|
32387 |
BoardServer |
The Disable Loop Current Detection option is not available for Intel Dialogic CPi-series fax boards. |
In this update, the Disable Loop Current Detection option is enabled for CPi-series fax boards. |
|
32589 |
BoardServer |
Using PRI-PCI32V and TR114+P16V fax boards on a PRI-E1 line during a broadcast of 200 or more faxes, some fax channels fail to reset. |
In this update, fax channels will reset properly. All TR1034 service packs must be installed. |
|
32755 |
BoardServer |
RightFax fails to properly detect CPi/400B2 fax board. |
In this update, the CPi/400B2 is properly detected. |
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33384 |
BoardServer |
Brooktrout TR114-P8V-T1 and TR114-P16V fax boards receiving multi-page faxes from remote devices whose line is disconnected during transmission report the fax transmission as "OK." |
In this update, the transmission status is correctly detected and reported. |
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34370 |
BoardServer |
Dialing rules in which a specific number is set to "disallow" are displayed incorrectly during a "Route Trace" test. |
In this update, dialing rules of this type are displayed correctly during a "Route Trace" test. |
The additions and corrections listed here apply only to the RightFax 8.5 version of the RightFax Fax Board Guide. For a complete list of additions and corrections to the RightFax documentation, refer to the file ReadMe.Server.htm or ReadMe.Financial Server.htm (depending on your server type) included with the Service Pack your RightFax server software.
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Chapter |
2, "Brooktrout Digital Fax Boards" |
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Section |
"Supported Network Interface Cards" |
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Page |
19 |
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Error |
Brooktrout NetAccess ISA network interface cards is incorrectly listed with other supported cards. |
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Resolution |
Brooktrout NetAccess ISA network interface cards are not supported. |
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Chapter |
3, "Dialogic Digital Fax Boards" |
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Section |
"Installing Dialogic Digital Fax Boards" |
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Page |
27 |
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Error |
The CPi/200BRI PCI and CPi/400BRI PCI fax boards are not included in the list of supported fax boards. |
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Resolution |
The CPi/200BRI PCI and CPi/400BRI PCI fax boards are supported in RightFax 8.5. |
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Chapter |
4, "Dialogic Digital Fax Boards" |
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Section |
"Installing Dialogic Digital Fax Boards" |
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Page |
27 |
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Error |
The CPi/2400 and CPi/3000 fax boards are incorrectly described as ISA fax boards. |
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Resolution |
The CPi/2400 and CPi/3000 fax boards are PCI fax boards. |
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Chapter |
4, "Dialogic Digital Fax Boards" |
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Section |
"Install the fax board hardware drivers" |
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Page |
28 |
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Error |
Steps 2 and 3 are incorrect. |
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Resolution |
Delete steps 2 and 3 from this procedure. |
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Chapter |
4, "Dialogic Digital Fax Boards" |
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Section |
"Install the fax board firmware" |
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Page |
29 |
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Error |
In step 7, MuLaw coding is not required in Europe. |
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Resolution |
If you are configuring fax board firmware in Europe, MuLaw coding is not required. |
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