Captaris Is Now Open Text


All Captaris Customer Support information has moved to the Open Text Knowledge Center (KC) effective April 20, 2009. Logon information was e-mailed to all customers with valid e-mail information in our database on Wednesday, April 15, 2009. If you did not receive your logon information, you can contact Open Text Customer Support for assistance.

The KC supports administrators and developers working with Open Text technologies. It includes access to software downloads, documentation, patches, discussion forums and the Knowledge Base, which offers a growing collection of technical articles, tips, tricks and code samples to help administrators and developers learn more about Open Text software.

A special technical support area has been established on the KC for Fax & Document Distribution Group (Captaris) customers and partners. All existing Captaris community assets like Documentation, Updates and Downloads, and the Knowledge Base have been migrated to the KC. In addition, most Fax & Document Distribution Group (Captaris) software products are now available via electronic delivery from the KC. If you can not find what you are looking for, please contact Customer Support for assistance.

You can access the Open Text Knowledge Center as follows (logon required):

https://knowledge.opentext.com/


Where can I find Captaris information now?

Please be advised the content formerly on http://www.captaris.com has been moved to the following locations in the KC:

Contact Information http://www.opentext.com/2/global/company/company-contact.html
Customer Welcome Letter (e-mailed on 4/15/09) https://knowledge.opentext.com/knowledge/llisapi.dll/open/16175315
Fax & Document Distribution (Captaris) Home Page https://knowledge.opentext.com/go/fax
Documentation https://knowledge.opentext.com/knowledge/llisapi.dll/open/16512673
Downloads (Software Images)

https://knowledge.opentext.com/knowledge/llisapi.dll/open/16142487

Knowledge Base https://knowledge.opentext.com/knowledge/llisapi.dll/open/16184717
Online Incident Submission Form

https://css.opentext.com/

Patches ( formerly Updates & Downloads)

https://knowledge.opentext.com/knowledge/llisapi.dll/open/16512787

Support Programs

https://knowledge.opentext.com/knowledge/llisapi.dll/open/2598689