Hi
We have installed Captaris client (desktop) version in our machines. But when we try to login using any of the client options like "User Administration", "Manager", "IDE" we get below specified error. We are not able to login to the utility / tool.
Just for your information, all our web servers are residing behind the firewall, Is that we need to open any ports to get connected to captaris workflow v6.5 from client? If so can you provide us the list of all the port that needs to be opened in the Firewall, we will request our Networking / Implementation team to do this.
I am not able to attached the screen shot of the error details, can you please provide me the permission to do this, so that in future i can attache screen shots for your reference.
Error message details:
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Could not Login to Captaris Workflow
System.Net.Sockets.SocketException: No such host is known
Server stack trace:
at System.Net.Dns.GetAddrInfo(String name)
at System.Net.Dns.InternalGetHostByName(String hostName, Boolean includeIPv6)
at System.Net.Dns.GetHostAddresses(String hostNameOrAddress)
at System.Runtime.Remoting.Channels.RemoteConnection..ctor(SocketCache socketCache, String machineAndPort)
at System.Runtime.Remoting.Channels.SocketCache.GetSocket(String machinePortAndSid, Boolean openNew)
at System.Runtime.Remoting.Channels.Tcp.TcpClientTransportSink.SendRequestWithRetry(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream)
at System.Runtime.Remoting.Channels.Tcp.TcpClientTransportSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream)
at System.Runtime.Remoting.Channels.BinaryClientFormatterSink.SyncProcessMessage(IMessage msg)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Teamplate.BLL.BSession.Dispose()
at Teamplate.BLL.BSecureSession.Dispose()
at Captaris.Workflow.Windows.App.AdminForm.Login(String server, String userName, String password, Boolean autoLogin)
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Your help in resolving this issue is much appreciated.
In case if you need further details, please let me know.
Thanks
Anil